Al's Heating & Cooling

Their service was good. They were personable and followed through with their commitments.

The removal of the old units went well. The service men removed and disposed of all the old equipment. Instalation of the new went well . I had no complaints with the service or service men. The service men were on site on time and left no mess. The installed Westing House unit has worked very well especially in this summers 100+ temperatures.

Everything went great. Al's Heating offered a much cheaper brand, but I decided to go with the Westinghouse because of the better warranty and perhaps better reliability. My old off brand heat pump was 18 years old (useful life is 13-15 years), but required replacement of the compressor fan every four to six years ($160.00-$300.00 for each repair). The new Westinghouse is 3 ton vs. 2 1/2 ton for the old unit. The inside blower of the Westinghouse is much more powerful than the old unit. We can set the heat on 64 degrees, and it feels warmer than when the heat was set on 68 degrees on the old unit. The Westinghouse also seems to cool much better in hot weather. The old unit would not go below in 75-80 degrees in real hot weather, whereas the Westinghouse will keep the temperature below 70 degrees even when the temperature outside is 95 degrees. The Westinghouse outside compressor is very quiet. The old unit's compressor had a continuous, loud, harsh, unpleasant sound. The Westinghouse outside blower is almost silent. The old unit's blower roared loudly. My electric bill may be lower, but it is hard to figure due to changes in weather from year to year. Al's Heating immediately provided proof the Westinghouse qualified for a Federal Energy Income Tax credit before I made my purchase. Another highly advertized local vendor could not furnish proof, so I cancelled my contract for a new unit from that other vendor.

He was fine until I told him I gave the job to someone else. Then he got mad. He didn’t tell us that he had multiple products to offer until I told him I was going elsewhere.

Their installation was messy and un-professional. Owner promised a energy savings by going with a larger unit which has not happened. Our energy bill has actually gone up! I tried to shop locally and help small businesses in the area, never again.

Arrived on time on the agreed date & time. We have used him on a yearly basis, with service calls as needed even before we knew he was on Angie's list. Very happy with service, he poined out a potential ptoblem we could remedy & did not send us a bill until he knew we were OK.

The repairman called before coming out and actually asked if he could arrive earlier than the appointment time, which worked out great for me. He was courteous and efficient, even took a look at my furnace to answer a separate question I had about dehumidifiers. All in all, a good experience with Al's. I had used them before, and I will call them again.

Will never use again. Solution to 2500 sq ft house too hot in summer and too cold in winter on 2nd floor was to install a second Heat Pump for 2nd floor. They did initial install 7 years ago, my bills at 67 in winter and 72 in summer are nearly always $450.00 to $500.00 per month! Heat pump runs constantly in summer and winter. They have NO solution for this and offer NO help. Their people are polite, that's the best I can say.

Rick Cox did the estimate. I was impressed that he immediately proposed a clever solution to the problem of a currently un-cooled 3rd floor plus insufficiently cooled second floor. In addidtion to replacing the existing furnace and cental air which covered the basement, first and second floors he added a separate central AC unit for the third floor plus added vents in the second floor ceilings to boost the second floor cooling. The comfort of the house in both winter and especially summer has been enormously improved. In addition, summer cooling bills have dropped by more than half even with keeping somewhat lower temperatures. After two years the Westinghouse units have been extremely reliable; no breakdowns or service calls other than half yearly inspections. The job itself was difficult. Removing the old furnace (at least 50 yrs old) required its partial disassembly in the basement and hauling heavy parts up a steep and narrow stairway from the basement. The third floor had no vent system so this had to be installed as well as the other interior hardware in a very cramped and extremely hot crawl space.

A/C worked yesterday but woke up and it was not working. Checked Angies List because weren't satisfifed with company used in the fall who said could not check heat pump until summer. Liked reviews for Al's. Called and they came same afternoon. Tech asked questions, narrowed problem down right away. Totally comfortable with the level of expertise. Also checked freon and filled it. Gave tips for use of fan in summer. Will call this company again for furnace and A/C issues.

When Chris arrived to determine the problem, he was prompt and professional. He explained the problem and helped us restore heat until the part could be replaced. He was back within a few days (orignal visit on Thursday; part replaced first thing Tuesday morning) to replace the part and the system has been working great since. The actual cost came in less than orignally estimated, even excluding the service plan discount. Service was top-notch; we will use them again wtihout question!

Only took a few minutes to add freon to the system. Arrived right on time and I was happy with the work.

I like them the best. They are honest and do not cheat. They fix things at reasonable price. They do not recommend unwanted repairs. They are very prompt. The company is great!

I had a second opinion and used another company to have my furnace replaced they were cheaper and it was a 90% efficiency furnace. Months later he decided he was going to bill me for the service call and the ignition switch. I told him I would pay for the service charge but not the switch because it didn't fix the problem. In Oct '08, I paid him for the service call. I just received a bill for the ignition switch and he is threatening to send me to collections if it is not paid. I had used him for 6 years prior to this too.

Arrived on time. Politely and knowledgeably diagnosed and treated problem. When unexpected hot spell (remember that week?) aggravated problem, company returned and recharged system at no cost. We've signed for annual maintenance!

I have a 22 year old home with original AC, furnace and water heater. Had freon leaking problem since last summer. Richard came over and suggested replace the whole system with a duel heating system to save energy cost. They were very flexible to fit my schedule. The job was done in one day, nice and clean. The crew was very professional and I can tell they really care about their work quality.

Our installation went very well. We have been very happy with being able to control the humidity in the house in the winter months. I have allergies, and controlling the humidity has helped my allergies. We got specific instructions on what to set the percentages at, based on the time of year. However, this past Spring, I had to make a phone call to request them to come out per the contract. Maybe I was mistaken, but I thought they would schedule us. I called the office and the woman that answered the phone said that they were busy helping other folks who call in and the ones that have the service contract are typically filled in last and it depends on the first letter of your last name. Of course, we are toward the end of the alphabet. She went ahead and scheduled something and they came out, but now I know that we have to be proactive on calling them if we want routine maintenance per the service contract.

Recently they replaced my dial thermostat to a digital one. I would give them an A. They always call me back and make sure I'm happy. In the middle of summer my AC broke and the fan wouldn't work. The guy came out on a Sunday and hot-wired it temporarily till he could get the new part the next day.

I called, they came the very next day when they said they would arrive, completed their work within a very short time and that was that.

They came, fixed the problem. They were very responsive. I liked that they came right away.

When I asked Al's Heating and Cooling this morning to come fix our air conditioner, they promised to call back between noon and 4PM. The call came shortly after noon, and the service person showed up very soon after that. He quickly ascertained that it was probably a slow leak and topped off the freon tank. He also told me that if the air conditioner should stop working again before the end of the current cooling season, he would come back to fix the leak without the customary service charge. The service person was very courteous, professional and he patiently answered all my questions.

I am pleased with this service. The tech arrived at the designated appointment time and quickly took care of the problem. He explained the issue and what he recommended be done to resolve the issue. I felt that the cost was very fair for the service performed.

Over the weekend our heat went out, we called first thing on a Monday morning and two technicians were at our home by 10am to investigate. They fixed our problem very quickly, which turned out to only be a bad igniter in our heater - very polite and courteous. Overall, it was a very easy experience to what we feared would be an expensive headache. We will likely use them in the future for service.

They did a very good job. Very fast, arrived on time, cost was very reasonable. I will consider them to replace my heating & air.

I was told by the woman that answered the phone that she would cancel the order. The salesman then called and said I would have to pay a restocking charge for items already ordered and received. I questioned how things could have been ordered and received in such a short time over the weekend. He said they had and would send me a bill. I received a bill dated 2/27/07 for Restocking fee - 5% of canceled job for $262. I called and left a voice mail requesting a list of the items that were ordered and received per the first phone conversation. I never heard back. On 7/3/07, I received a letter from a collection agency trying to collect a debt for Al's Heating and Cooling. I replied by letter them, then received a letter from Al's on 8/7/07 saying they had a standard 5% cancellation fee (that is not in the contract). I had contacted local TV station in Cincinnati about a 72 hour cancellation law. He replied that I do not owe any cancellation fee.