Air Authority Heating & Air Conditioning

We've used them for maintenance of our old furnace. It was during this that an issue was discovered with the old one and we replaced it with a newer one. So far the installation and everything went flawlessly. We are very satisfied.

We purchased a home with a 10 year old furnace so we needed a company to service the system and install a humidifier. They were great. Showed up on time and kept me informed all along the way. When the serviceman was installing the humidifier he found a problem with a plumbing connection on the Hot Water heater and ran to Home Depot and sweated on a new fitting to fix the issue. That could have been a big issue if it had not been detected. When he was finished, he went out of his way to make sure we understood the operation of the unit, what he had done and type of wear and tear he noticed on the furnace. He tightened the anchor bolts on the motor which got rid of a noisy squeek He checked the HVAC system and cleaned the furnace and we were VERY pleased with the service and will keep them as our servicing company. As he was leaving I tried to give him a tip, but he said that while he appreciated the gesture, their company policy was not to accept tips. Goes a long way with their credibility as a company and his as a technician for them. While we were out of town last week the furnace quit working and my daughter discovered it. They were able to send someone over the next morning to fix the issues which turned out to be the igniter on the 10 year old system. Great response. We used another company at our previous house and this one beats them cold.

Everything was A+ from getting the quote to installation. Prompt and professional!

Service tech on time, efficient. Very knowledgeable about our system technical requirements, service billeting etc.

It was very nice. Theirs was certainly in the ballpark. What they were doing sounded like it would be a little bit better for our situation here. They were very professional and very responsive. Everything that they did seemed very good and very professional. I felt some leakage at the very beginning but they came right back out and addressed those issues right away. The initial person who came out to evaluate everything was very professional and very good. He explained everything thoroughly. When they installed the unit, they were very careful about not tracking things in and out because it was a wet day. They worked very well and they seem to clean up after themselves very well.

My boyfriend knew that he needed a furnace. Air Authority had already given him a quote for a furnace. While he anticipated having the funds, due to circumstances beyond his control, he did not. Cooler temperatures created a rather urgent situation. However, Air Authority was not only helpful in walking him through a great financing plan, they fit him into the schedule within 24 hours and it was completed within one day. Thank you Air Authority, Larry C., and Morgan S. for a job well done.

I have used the company for about 7 months. Everything has gone very well and we have no complaints. One technician typically comes out and completes the service in about an hour and a half. They are punctual and courteous. They keep you informed on cost outside of service agreement and what repairs may be necessary. I chose the company because they are local and I like supporting local businesses.

They do excellent work. They show up on time for the appointments. They do a thorough inspection.

They have not been out since they put it in and I have not had any problems with it. They also did a lot of work on the old furnace for us.

After 23 years, our air conditioner finally quit working during the hottest month of the year. Knowing that we'd be looking to replace the air conditioner and furnace with a new system, we sought recommendations and quotes from several local businesses. Air Authority was very responsive and professional throughout the process. Their prices seemed to be in line with other comparable systems. It was ultimately the way that they (Dan) established trust that caused us to select them. Besides the initial in-person visit, we spoke with Dan several additional times before making our final decision. He was very helpful as we sorted through the "information-overload" of selecting the right new system for us. Upon making the decision to select Air Authority, they seemed focused and determined to get our family comfortable (with AC) as quickly as possible. In fact, Dan even offered to bring over a window unit to install in our master bedroom until they were able to do the actual install. No need though, as they were able to work out scheduling to get us installed very quickly. The professionalism and "customer first" attitude did not stop with Dan (sales) though. The crew that came to do the install was right on time and got right to work. They were very professional and friendly in their interactions and did an excellent job of cleaning up when they were done - including spreading mulch around the new AC pad! If you weren't there during the install, you never would have known they were there. It was obvious that they took pride in their work and in representing Air Authority. When the install completed, the lead technician made sure to walk us through the entire system in detail and made sure we didn't have any questions before leaving. I'm very happy with our decision to select Air Authority. The sales, selection and installation process was all handled very well. I trust that any service interactions in the future will be equally impressive.

From the time that my boyfriend began to have trouble, Air Authority was responding to the issues. We tried the leak seal but when it didn't work, we were credited the cost towards the new equipment. Their schedule was full but they allowed us a portable unit to use until they could get to us. They were prompt, clean, professional, and all is working well 1 month later. Thanks to Larry for the quick response and scheduling accommodations.

They are an awesome company! Absolutely unbelievable! They are the best company that we have ever worked with. The owner, Dan, and the project leader, Larry, are on top of it! They have a lot of knowledge in their work. They came in with at least two technicians, they installed the unit quickly and were very professional and friendly. They are good on their word, and if things go wrong, they own up to it and do everything possible to make it right.

My husband and I recently bought our house and noticed a few glitches with our heat pump last winter and the blowing of the system this summer. I called and asked for the service package for spring and fall.....I was slightly late for spring but they were able to fit me into their schedule quite quickly. Day of service, the representative was running early-the company checked in ahead of time and I was able to get serviced 3 hours earlier than planned- which was great! The technician came in, put on booties, and discussed the details of the system with me and our concerns. He took around an hour to clean, read, inspect everything and even found all of the issues I had relayed. He explained the special settings on my system and reset it to better suit what we wanted for air flow. My husband noticed a difference that night! The technician even took the time to discuss the pros and cons of the settings, showed me how to program the changes on the thermostat and emailed me a handy user guide for quick use later! The overall experience was excellent- the scheduler, their technician, their professionalism. Fantastic! And the fact that we experienced instant gratification was testament enough for my husband. Looking forward to the service for fall.

I scheduled an energy audit with this company, and no one ever showed up on the day that it was initially scheduled. (In fact, when I had called initially to schedule this service the person who answered the phone didn't seem to know what an energy audit was, even though they have a coupon for the service on the Angie's List website). When the contractor did not show up and I called to try to figure out if he was just running late or what, it took a while (like almost 45 minutes) for their office to get back with me to let me know that they hadn't been able reach the gentleman who performs the service. (Apparently they actually subcontract this service out, and do not actually do it themselves). The next day the manager called and offered to reschedule the service for free, and put me in touch with their subcontractor directly. Ultimately when the subcontractor did come out to do the energy audit, I was satisfied with the result. If you do choose to use this company, make sure that you ask them to put you directly in touch with the subcontractor who'll actually be doing the job. That way you would have more assurance that he'll show up.

Called with an urgent need for a new furnace. They sent someone out to sell us, but then told me it would be at least a week to install. If it was going to be a week, they should have told me that before coming out.

They came out and checked the pressure on the A/C and found it was low, added additional gas and recharged it.

The technician showed up on time. Performed all the tests and cleaned the A/C unit and air handler as well as a filter change. I am always satisfied with their professionalism.

air authority did a great job very professional needed to recharge older air conditioner unit after removing and reinstalling. they checked everything thoroughly and made recommendations. i like to ask questions and they gave me lost of good information. will use every time I need heating and air.

We had bought our furnace/A.C. unit from another company in Mason several years ago. We were going on vacation and noticed that the house was not cooling down. We called the other company and they were unable to respond to our request of getting someone out to look at it prior to us leaving. So, instead, I called Air Authority and explained our situation (we had dog & house sitters set to arrive) and they sent out Larry B. that same evening. He determined we would need a part & made sure it was under warranty. Unfortunately, the part didn't come in until a week after we got back from vacation. I would definitely do business with Air Authority again. They were prompt, professional and most of all, went out of their way to help us prior to our leaving town, including follow-up phone calls with the status of the parts. The A/C is fixed and it's working great!

Very pleased with our experience with Air Authority, starting from the initial contact with Sales specialist Dan, through the installation and start-up. Air Authority works with the brand we wanted,Trane, and their price was competitive with other companies selling Trane systems. Dan, a former installer, provided excellent information, stayed in contact throughout the process, and focused on satisfying our HVAC needs, rather than "upselling" beyond what was best for our home and situation. In addition to installing the new system, Air Authority, based upon Dan's recommendation, modified the return ducting to improve airflow to optimize system efficiency beyond that which existed for the previous system. Installation went great, and we appreciated the post-installation follow-up by Air Authority personnel to make sure everything was in order. Overall, a very positive and pleasing experience.

My experience was a disaster with them. They charged me 600$. But, when I looked up online, the price of that part was 116$. I would never use them again.

He did a great job! So nice and kind. He told me exactly what he was going to do. He brought me out and showed me after working on the air conditioner.

My heat pump had totally broke down. I called three companies to give me an estimate. Dan personally came out and we sat down and designed a whole new system including a new furnace, new heat pump and changing some existing duck work. They sell Trane systems and Trane was offering 48 months same as cash. To get that deal I had to buy the cadilac of systems. It is well worth it. No fan noise. All rooms are now heating and cooling properly. The unit advertises I could save up to 67% of my HVAC portion of my electric bill. It just might pay for it self. The unit also came with a phone app that I can control the thermostat from my phone. Very Cool.

They do a very good job. I have no complaints. The service is good. They work very efficiently. They do what they say they're going to do. I'll give a good rating on their service. Their price is competitive. Punctuality and professionalism are fine.

Prompt, courteous, friendly. We had our furnace installed by them a few years ago and now have a service agreement for our biannual maintenance checks. Great company thus far.