Air Authority Heating & Air Conditioning

The estimator (Dan) took the time to explain everything thoroughly. Dan was very friendly and professional. He reviewed my situation and came back with a recommendation that included changing the return duct size. Other companies that looked at the system were just going to change like-for-like. I appreciated that Air Authority cared to provide what was best for me. The installers were also friendly. There was a minor problem with the installation, but Air Authority promptly resolved the situation. I would definitly hire them again!

Went very well! Good tech helped me understand how much life I had left in the furnace.

It's been awhile since I had the service, but they were quick to schedule an appointment, showed up on time, did a good job, were courteous and professional. I'd definitely use them again.

They provide excellent service and they stand behind their products. We feel comfortable recommending them to other people.

We received quotes from three companies, and Air Authority was the best price along with the best customer service. The units quoted were roughly the same from different manufacturers. Dan came out the same day that I called and was very pleasant to work with. He did not try to oversell us, but gave us information about a unit that would best serve our needs. They were able to install the day after we chose them for the project, and they completed in less time than expected which meant the project was finished in one day and we were back in our home with heat. The install was very professional, they treated our home with respect and left it very clean. Air Authority submitted a rebate to Duke Energy for us, and followed up with a nice card thanking us for our patronage, and I know that if we have any issues they will be prompt to resolve them. I am so happy that we chose Air Authority for our HVAC purchase and install.

(somehow the "How'd it go?" heading got in the way of the above review, so that reply is as follows:) As indicated above, even though the repair could not be provided immediately, we were impressed with the promptness and professional approach of the service provider. When the cover was taken off the furnace blower, he immediately said that they did not carry variable-speed units on their trucks, rather than string us along. He diagnosed the problem, narrowing it down to the motor control unit (my terminology, not his). He said that the supplier of these units was not open on the weekend, so it would be Monday am before he could get a price for the unit, then contact us to provide a quote and determine a course of action.

Both times they were punctual, reasonable in price, professional.

They did a good job with the install. It went timely when they said it would be done. They had actually forgotten a piece of it and they got it corrected immediately. The people I talked to were very knowledgeable and very pleasant.

I did a lot of shopping and their price was competitive and they did a good job.

They did a great job from sales to installation.the installers were neat,friendly

They did a fantastic job. They even poured a concrete pad to place our new A/C onto, not even the original builders did that. When they were done you couldn't tell anything was ever done to the area, no trash or scrap parts were left behind.

It was nice to have someone give me an estimate that was informative and not just a hard sales pitch. It was not my lowest bid, but it was competitive and also was the most comprehensive bid by a mile. It was also very nice to have an installation where the installers actually seemed to enjoy their job. Everyone was very friendly and professional. Would definitely use them again.

They were good and the work was great. They were really nice and on time.

Jim from Air Authority showed up right on time for his appointment. I showed him the furnace and I asked him a few questions about it which he gladly answered. Jim told me the issues my particular model of furnace is known to have as they age and then began his service. After the inspection he said it was not showing any typical age related issues and there were no surprise charges, no "found problems" and no attempts to sell me something I did not want (like a service plan). My furnace is now 13 years old and I asked Jim what the life expectancy is and what I can expect as a cost when it comes time to replace it. I expected a vague answer with no real cost attached, but he was able to tell me fairly specific prices for the 3 different levels they sell. There was no pressure to "upgrade now" or anything like that he was just answering the questions I asked. Overall, I was happy with the service I received and I will use them again in the future.

I called at 7 am and air authority had a service manager at my door by 8am. He quickly diagnosed and fixed the problem. I appreciated the honesty and thorough explanation provided.

Terry was very polite and reasonably priced. The company called to tell me he was on his way which I liked.

Installation went well and on time. While it works as claimed, the basement humidity taxes it's capacity.

They worked with us on every detail and addressed all of our concerns. Communication was excellent, both prompt and clear. I am pregnant and they worked with us to improve air flow to the nursery as part of the project. We got quotes from three companies and Air Authority was the most competitive, but also had the most professional service. It took us several days to come to a decision on how much we wanted to do (replace just the furnace or the a/c too?) and they were helpful the entire time and once we finally made a decision they worked to get us scheduled right away, just in time to have heat again before the snow hit. As part of the service, they came back a few weeks later to check the performance of the furnace and fine tune the settings. Nothing but great things to say about this company.

He was wonderful, checked out the A/C, which was leaking water, and proceeded to repair the problem. He was very friendly, professional, and capable. When I asked him how much it would be, he refused any payment, and said it was NOT a big deal, and he was glad to help. Oh----I called about 3 providers that day, one of whom I had been using for the past 2 years. They gave me a date 3 days out. Air Authority said they could be there that day, and they came about 2 hours later - excellent response time. I'll definitely use them when I need service again, including, buying a new heating system from them.

I have used them for two air conditioners and one furnace this year. The last two jobs were done over the phone while I was out of town. This makes it very convenient. One the last job I shopped them against another provider and they were several hundred dollars cheaper. The convenience of handling everything over the phone is great.

Larry was prompt and very professional. Pricing was very fair. Exceeded my expectations. Will definitely use them again.

They also put a vent on the roof. They did a wonderful job and the work is held up well. After we used them, some of our neighbors used them to replace their units. The technicians worked well together and my husband was especially pleased that they did not take the easy way out. They made sure to protect our home and we have no complaints the service.

Excellent! All member were technically proficient and professional. All work was completed as outlined, quoted and on schedule.

Company representatives were quick and responsive, honest, and made the process easy...

Excellent job, explained everything to us.