Flor-Plan

Great personality, courteous, and very professional.

There guys done a great job. Our home is not your standard home and took a lot of special cuts and tucks . There guys put in a long day and got it all done in one day. We were very satisfied with there work.

Chris and his team are craftsmen. They installed the flooring like it was their own home. Attention to detail, courteous, hard working and great follow-up. We will use them again whenever I need flooring.

Chris is a truly great guy and will give you the best deal you can find. He is very knowledgeable about the materials needed and worked with us extensively to help us choose the right type of hardwood. Any questions we had about the material or labor involved was answered politely and with a high degree of knowledge. I would definitely recommend him for any future projects we have for the house. We will be needing carpet soon and he will be the first and only person I call for that job.

Chris responded to our request for quoting this small job by saying that he doesn't normally do this kind of "repair" work, except for Angie's List members. It was clear he values the service and he went out of his way to make certain we were going to be pleased with the work he did. (We were very, very pleased with all aspects of the carpet replacement on our stairs.) We would use Flor Plan and Chris again in the future without hesitation.

Everything was great. The product is nice and has held up under the wear of my youngest son and looks great. Carpet was exactly what we wanted and was delivered and installed with no issues. Will use Chris again in the future. Thank you very much.

It went excellently. The price was very competitive, the work was done beautifully, they cleaned up after themselves and I was very pleased.

He showed up when he said he would. He's very punctual, he did a good job and he' very work conscious. His price is reasonable.

Great experience from start to finish.

They person that was working there at the time was wonderful. He was very precise and neat. The owner was here with the fellow but it was the worker that was doing the work.

They did a good job. They worked steadily and got the job done quickly. I would use them again.

PRICE QUOTE WAS $400.00 LOWER THAN ALL THE OTHERS. WE WERE VERY IMPRESSED WITH THE WORK AND THE INSTALLATION EXPERIENCE.

LOOKS GREAT! VERY PROFESSIONAL. RON WAS VERY EASY TO WORK WITH. WE GOT OUR BASEMENT PUT BACK TOGETHER IN 2 WEEKS. OLD CARPET OUT, AND NEW CARPET LAID.

RON WAS WONDERFUL AND ON TIME. THE JOB HE PERFORMED WAS PERFECT. I WOULD HIGHLY RECOMMEND THEM FOR ANY TYPE OF CARPET REPAIR.

FROM THE TIME I FIRST CALLED FOR AN ESTIMATE, CHRIS WAS VERY POLITE AND ATTENTIVE. THEY CAME OUT TO EXAMINE THE ROOM RIGHT ON TIME WITH A REMINDER CALL FIRST, AND GAVE A COMPETITIVE ESTIMATE. WITH SIMILAR ESTIMATES FROM THREE COMPANIES, I WENT WITH FLOR-PLAN BECAUSE OF CHRIS'S HELPFUL, EAGER AND FRIENDLY ATTITUDE BOTH ON THE PHONE AND ON HIS VISIT FOR THE ESTIMATE. THEY HAD TO RE-SCHEDULE THE WORK DAY ONCE BECAUSE THE WINTER STORMS DELAYED THEM AT ANOTHER JOB, WHICH WAS FINE. THEY RESCHEDULED FOR A SUNDAY, AND THE ENTIRE CREW THAT CAME OUT WAS POLITE, KNOWLEDGEABLE AND HARD-WORKING. THE NEW FLOOR IS BEAUTIFUL.

ON FRIDAY JANUARY 21, 2005 I CONTRACTED WITH FLOR-PLAN FOR CARPETING, HARDWOOD FLOOR, AND TILE IN THE BATH ROOMS. I GAVE A $5,247.64 DEPOSIT ON THIS DATE. I AM WORKING WITH CHRIS HON, HE SAID HE WOULD CALL ME ON MONDAY OR TUESDAY TO SCHEDULE THE WORK. HE DID NOT CALL. ON WEDNESDAY I CALLED HIM, HE SAID HE WAS SORRY THAT HE DID NOT GET BACK WITH ME BUT PROMISED TO CALL ME THAT AFTERNOON WITH A SCHEDULE. NOW IT IS NOON ON THURSDAY AND I HAVE NOT HEARD FROM CHRIS YET. I HAVE A BAD FEELING ABOUT THIS COMPANY AND PLAN ON GETTING MY DEPOSIT BACK SO THAT I CAN GET THE WORK DONE BY A REPUTABLE COMPANY. I CHOOSE THIS COMPANY BECAUSE THEY HAD A GOOD RATING WITH ANGIES LIST AND THE BEST PRICE.

THERE WAS SOME MISCOMMUNICATION REGARDING SAMPLE REVIEW WITH ONE OF THE SALES PEOPLE WHO DID NOT SHOW UP FOR AN APPOINTMENT. WHEN I CONTACTED THE OFFICE, THE PERSON RECTIFIED THE SITUATION WITH SPEED, COURTESY AND PROFESSIONALISM. THE PROJECT WAS COMPLETED WITHIN THE ORIGINAL AGREED TO TIMEFRAME.

GOOD QUALITY PRODUCT AND THE PRICE WAS REASONABLE. INSTALLERS WERE GOOD, THEY GAVE ME SOMETHING TO SEAL THE TILE WITH. THEY WERE REALLY, REALLY GOOD. THEY ARE THE BEST.

I EMAILED THE COMPANY AFTER LOCATING THEM ON ANGIE'S LIST ALONG WITH TWO OTHER REFERRED COMPANIES. THEIR RESPONSE WAS WITHIN ONE DAY. THEY ARRIVED TO PRICE, REPAIR AND PREPARE TO COMPLETE THE JOB AFTER MY ACCEPTANCE. DUE TO MY WORK SCHEDULE, I SINCERELY APPRECIATED THEIR PRICING AND PERFORMING WORK IMMEDIATELY. THE EMPLOYEE WHO DID THE WORK AND WAS EXTREMELY MANNERLY AND THOUGHTFUL. I CAN'T TELL WHERE HE FIXED MY CARPET!

MY OVER ALL EXPERIENCE WAS GREAT. THE PEOPLE THAT INSTALLED THE FLOORING WERE VERY QUICK, CLEAN, AND EFFICIENT.

THEY WERE TWO WEEKS LATE AND TOTALLY FORGOT A SUITE IN THE HOUSE. WE HAD HOPED TO HAVE THE WORK DONE BEFORE WE MOVED FURNITURE IN TO AVOID THE HASSLE. THEY USED THE WRONG FINISH ON THE FLOOR AND HAD TO RE-DO, SO THIS CAUSED MORE HASSLE. WE ARE UNABLE TO PLACE FURNITURE DIRECTLY ON THE FLOOR. WE HIRED THEM BECAUSE WE WERE TOLD THEY WOULD HAVE THE JOB COMPLETED CORRECTLY BEFORE MOVE IN. THE SUITE THAT WAS NOT ORIGINALLY DONE, WAS LATER BUFFED AND THEY CHARGED $1600 FOR 45 MINUTES OF WORK. IN ADDITION THEY WERE NOT RESPONSIVE TO MY PHONE CALLS.

THE REPRESENTATIVE OF THIS COMPANY REPEATEDLY DID NOT HONOR HIS PROMISES. HE ARRANGED FOR ME TO MEET HIM AT HIS BUSINESS AND DID NOT SHOW UP. THE STORE WAS NOT EVEN OPEN FOR ME TO SHOP. THE INSTALLATION WAS SHORT OF CARPETING AND IT TOOK WEEKS TO GET THE REMAINING CARPETING INSTALLED. AFTER THE POSITIVE COMMENTS ON ANGIE'S LIST, I WAS REALLY DISAPPOINTED. THE ONLY PLUS WAS THE COMPETITIVE PRICE WHICH THE REP LOWERED TO MEET A COMPETITOR'S PRICE.

POLITE AND HELPFUL. THEY WERE SCHEDULED FOR THE 21ST OF JUNE, BUT CAME ON 22ND (PROBLEM WITH GETTING CARPET IN).

BEGINNING WITH OUR FIRST VISIT TO THE STORE WE WERE IMPRESSED WITH THE KNOWLEDGE AND INFORMATION THAT WAS SHARED WITH US. WE ASKED MANY QUESTIONS, EACH WAS CAREFULLY AND CLEARLY ANSWERED. THE INSTALLER WAS TOPS! HE TOOK GREAT PRIDE IN HIS WORK AND LISTENED TO OUR IDEAS AND DESIRES. THE RESULT IS A BEAUTIFUL NEW FLOOR.

WORKING WITH DOUG ARMSTRONG WAS A JOY. HE HELPED US PLAN OUR FLOORING AND WAS VERY CREATIVE AND EASY TO WORK WITH. THERE WAS A MISCOMMUNICATION ABOUT THE TIMING, WHICH RESULTED IN OUR WAITING LONGER FOR THE INSTALLATION THAN WE EXPECTED. HOWEVER, IT WAS ABSOLUTELY WORTH WAITING; THE PERSON WHO ACTUALLY INSTALLED THE FLOOR DID AN ABSOLUTELY OUTSTANDING JOB! HE IS A BIT QUIRKY BUT A PERFECTIONIST WHO REALLY KNOWS WHAT HE IS DOING. THE FLOOR LOOKS GREAT AND WE ARE VERY HAPPY WITH THEIR WORK.