Northeast Ohio Fence & Deck, Inc

was never contacted

Failed to show up for job

very bad fence install

Gate will last a lifetime.

It went perfectly.

THEY HAD INSTALLED A FENCE AT MY PREVIOUS HOME. THEY WERE NOT PUSHY AND I HIRED THEM TO BUILD THIS FENCE. THE OWNER HELPED ME EVERY STEP OF THE WAY. THEY WERE VERY RESPONSIVE AND PROFESSIONAL. I DIDN'T EVEN GET A SECOND ESTIMATE FOR THIS FENCE.

THE SERVICE AND QUALITY OF THIS COMPANY'S WORK IS EXCELLENT. I DEALT WITH RICK BERNARDO WHO RESPONDED PROMPTLY TO MY REQUEST FOR AN ESTIMATE. HE COMPLETED THE WORK WITHIN TWO WEEKS OF MY AGREEING TO THE ESTIMATE AND DID SO IN JANUARY WHEN IT WAS EXTREMELY COLD AND JUST AFTER WE HAD A HUGE SNOWSTORM. THE GATES LOOK GREAT AND ARE AN IMMENSE IMPROVEMENT OVER THE OLD RUSTED, BROKEN GATES.

THEY STARTED IN '02, BUT NEVER FINISHED THE PROJECT. I CALLED ABOUT ANOTHER ISSUE, AND THEY AGAIN PROMISED TO RETURN TO FIX THE PROBLEM, BUT THEY HAVE CONTINUOUSLY FAILED TO DELIVER ON THEIR COMMITMENT.

THEY INSTALLED THE FENCE IMPROPERLY, THEY MADE THE PRODUCT LOOK LIKE IT WAS CHEAP, THEY CUT OFF PARTS OF THE FENCE THAT HAD LOCKING MECHANISMS THAT WERE TO HOLD THE FENCE TOGETHER AND REFUSED TO REPLACE THE PARTS THAT WERE CUT OFF. MY FENCE IS LITERALLY BLOWING THROUGH THE NEIGHBORHOOD WHEN THE WIND BLOWS. THE LAST THING THEY TOLD ME IS THAT THEY ARE NOT GOING TO COME OUT OR HONOR MY WARRANTY AND IF I WANT IT FIXED I SHOULD CALL MY INSURANCE COMPANY, AND NOT BOTHER THEM ANYMORE WITH THIS PROBLEM, EVEN THOUGH IT'S A WARRANTY ISSUE. THE FENCE IS 12 INCHES OFF THE GROUND IN PLACES. I'VE GOT A DOG THAT RUNS LOOSE BECAUSE OF THE INSTALL AND I LIVE IN AN ASSOCIATION NEIGHBORHOOD WHERE I'M NOT ABIDING BY MY REQUIREMENTS AND IT'S ALL BECAUSE OF THIS COMPANY.

IT WAS A SMALL JOB. THEY DID A VERY NICE JOB. EVERYTHING I WAS TOLD BY THE COMPANY WAS TRUE.

COURTEOUS, BUT NEEDS A PERSON TO ANSWER PHONES IN THEIR OFFICE.

THE QUALITY OF MATERIALS WERE POOR. THERE WERE BROKEN PICKETS, POSTS AND RUSTY MATERIALS. THE QUALITY OF INSTALLATION WAS POOR. IT WAS NOT IN A STRAIGHT LINE, THE POSTS WERE NOT THE SAME HEIGHT, THE GATES WERE NOT HUNG LEVEL; ONE GATE WAS INSTALLED TOO SMALL FOR THE OPENINGS. WITH RESPECT TO PROFESSIONALISM, THE MANAGER ADDRESSED MY CONCERNS RUDELY. HE TWICE THREATENED TO REMOVE BOTH MEN AND MATERIALS FORM THE JOB. THEY CORRECTED SOME OF THESE, I PAID THEM, YET I OVERLOOKED THE GAP IN THE ONE GATE. I WOULD LIKE TO HAVE THE GATE CORRECTED.

THEY DIDNT DO THE WORK. THEY BACKED OUT.

BEWARE OF ESTIMATE;AND READ FINE PRINT ,SELECTION LIMITED,NEEDED DEMOLITION OF PREVIOUS FENCE COULD DECIDE IF THEY COULD HANDLE IT

THE OWNER CAME OUT..I COULDNT HAVE ASKED FOR A NICER PERSON...OR A NICER JOB.

I AM VERY PLEASED WITH THE QUALITY OF MY FENCE. HOWEVER, I DID EXPERIENCE SOME MISCOMMUNICATION WITH THE COMPANY. I WOULD RECOMMEND DOUBLE CHECKING ALL ARRANGEMENTS TO AVOID THESE PROBLEMS.

ALL WORKMEN CAME ON THE DAYS AND TIMES WHEN THEY WERE SCHEDULED. WE HAVE A VERY HILLY, WOODED PROPERTY. THIS WAS NOT AN EASY JOB. THE INSTALLERS WERE GREAT. THEY ANSWERED ALL QUESTIONS AND EXPLAINED EVERYTHING. THEY EVEN STAYED UNRUFFLED BY OUR VERY RUDE NEIGHBOR.

ALTHOUGH THE PROJECT WAS A LITTLE MORE EXPENSIVE THAN WE ANTICIPATED, THE QUALITY WAS OUTSTANDING AND THEY BUILT THE FENCE AND DECK IN THREE WORKING DAYS.

TOUGH TO GET RESPONSES TO CALLS FOR ESTIMATES. WORKMANSHIP IS VERY GOOD.

THEY TOOK A LONG TIME TO COME OUT AND ADJUST THE GATE. I LEFT NOTES ABOUT WHAT I WANTED DONE BECAUSE I WASN'T HOME WHEN THEY DID THE JOB AND I RECEIVED RUDE NOTES BACK FROM THE INSTALLERS. THEY ARE BAD COMMUNICATORS. I REALLY DON''T KNOW IF IT'S THE INSTALLERS, THE OWNER (JIM) OR THE WHOLE COMPANY. I WOULD NEVER RECOMMEND THEM TO ANYONE ELSE.

COMPANY IS QUICK TO RESPOND TO INQUIRIES

VERY PROFESSIONAL, GREAT SERVICES, WERE ON TIME. I AM VERY PLEASED WONDERFUL JOB!!!! IT'S ABOUT TIME!

MEMBER CALLED AND ASKED IF THEY DO CUSTOM WORK - YES - MADE APPT. APRIL 8TH - JIM CAME OUT DISCUSSED ENTIRE PROJECT - NEVER GAVE ESTIMATE - NEVER CALLED BACK - MEMBER CALLED AND THEY SAID THEY DON'T DO THE CUSTOM WORK THE MEMBER WANTED - UNPLEASANT EXPERIE

BUILT A DECK. DID VERY QUICKLY-CLEANED UP GOOD. PLEASURE WORKING WITH THEM.

THE INSTALLERS WERE PROFESSIONAL AND PUNCTUAL AND DID AN EXCELLENT JOB