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Reviews
3.015 Reviews
Showing 1-15 of 15 reviews
Deborah C.
04/2024
appliance repair
+ -1 moreAbsolutely not a good service company. I had them come out and look at my whirlpool washer that was only 4 months old. It wasn't performing right. They said there would be no charge since It was under 1 year old and was still under warranty. It didn't get fixed said they couldn't find anything wrong with it. They sent me a bill which I refused to pay and now they are turning me over to collections. Awful people to work with. Debbie Chapman
Description of Work: Washer wasn't putting in enough water. Buttons also hard to push. Clothes not coming out clean at all. I will never by the 2 in 1 whirlpool washer again. I now have to purchase another washer.
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Jennifer J.
02/2024
appliance repair
+ -1 moreLewis Appliance is the worst company I’ve ever dealt with in my entire life. The technician was kind and competent, but the office staff is AWFUL. The secretary purposely sabotaged my warranty repair, so I had to wait 6 months for service with no washer and dryer the whole time. Take a look at their Google reviews. Almost all of their customers say the same thing. I’m going to sell this washer and dryer just to avoid ever having to use Lewis Appliance again. It’s amazing to me that they still have service contracts. The AIG customer service representative was conferenced in with me and the Lewis Appliance secretary and heard how terrible she treats customers. The fact that their warranty contracts are still intact is a miracle. AIG must not care about how their customers are treated. I am filing a complaint with the BBB and posting reviews on every platform imaginable to warn other customers about this company. Consumers: trust the reviews.
Description of Work: Washer and Dryer repair
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$50
kathy W.
12/2023
appliance repair
+ -1 moreMichael m serviced my washer on 12/15/2023. was very friendly polite guy. did a excellent job on my washer.
Description of Work: Had to fix a part on my washer
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Yes, I recommend this pro
Tara D.
08/2022
appliance repair
+ -1 moreThey repaired my refrigerator 11/2021. From time of first call to scheduled appointment was approx 3 weeks. We now have the issue again with the same refrigerator. Again GE scheduled the appointment. This time it was for 2 weeks out. Lewis appliance called to say they could not come out for an additional 1.5 weeks. All of this time we are without a refrigerator. When the "repairman" arrived he refused to look at our fridge without the $107 service call fee.....Even though GE scheduled them to come out and pay for the call. This issue should have been ironed out prior to them coming to the house. Maybe confirm who's paying during the confirmation call?? When I called the office, the person on the phone was unpleasant -to say the least. This place is the worst. Call anyone else!!!
Description of Work: Refrigerator Repair
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Melanie S.
08/2021
appliance repair
+ -1 moreI paid for a service call on 6.18.21 and also paid for the repair on 7.2.21 for our Bosch dishwasher. The problem still exists and was never repaired correctly. The same error code that displayed initially as E25 still is showing. I left a message on 7.3.21 (after running the dishwasher for the first time) to explain the situation along with the fact that I need an expedited appointment to fix this issue once and for all without further service/parts fees (or a refund for the part that I already paid for that did not fix the problem). I was returned a called today, 7/6/21 to be cursed and yelled at repeatedly by the owner, Larry, and subsequently hung up on. I am shocked and dismayed at the unprofessionalism of how my call was handled and furthermore extremely frustrated that the company refuses to come back and fix the problem that was paid to be repaired.
Description of Work: Dishwasher Repair
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Tony M.
06/2020
appliance repair
+ -1 morePaid my $96 and got stiffed by them. They claimed it would cover parts replacement labor only when they determined the problem. Tech was not able to hear the grinding noise from my 3.5 year old Maytag washer when he visited for 18 minutes. He asked me to record it and send him the file. I did and sound lasted for 3-5 seconds and was loud as ****. Took them two weeks to open the file and another 3 days to call me back. Of which they said the noise cannot be determined and I need to just wait for it to die and buy a new washer. These people have no idea how to run a business. When I take a car in to be serviced at Firestone, they never tell me they can’t fix it. This people are incapable. I must have made at least 10 phones between them and Maytag and neither can help. Both suck equally. Not to mention the ladies answering the phone are rude. Maytag is owned by Whirlpool.
Description of Work: Money was paid, but services never performed or completed. They will not refund!!!
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$96
Robert C.
05/2020
appliance repair
+ -1 moreIf you want to be spoken to rudely in your own home, don't mind them showing up and hour late, make excuses, want to wait weeks for a repair. Call Lewis. If you want good service, avoid this company like the plague. Specifically the service tech names Joe. After 5 service calls own the same unit, I could write a book about Lewis Appliance and they horrible service. Do not call this company for service. You will regret it.
Description of Work: Repair of a Kitchenaid Refrigerator
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Marie B.
01/2019
appliance repair
+ -1 moreHorrible customer service. We received our invoice on Jan 17th after returning from vacation (envelope post marked Jan 12th). We called with a question on the manufacturer's warranty the next day (Jan 18th) to be told the bill was being sent to collections. When we explained that we had just received the invoice that week the response from management was "Too Bad. Nothing we can do." 6 day pay period before being sent to collections? Seriously? On top of that - they didn't even fix the issue with our fridge. DO NOT USE THIS COMPANY.
Description of Work: Fridge Repair
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$90
Rex B.
05/2017
appliance repair
+ -1 moreVery well.
Description of Work: Replace ice maker.
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Yes, I recommend this pro
Linda H.
02/2016
appliance repair
+ -1 moreunknown
Description of Work: They were professional prompt and quickly ordered part and came back and finished the job. It was a dryer repair.
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Yes, I recommend this pro
james D.
02/2016
appliance repair
+ -1 moreunknown
Description of Work: Did fine job on refrigerator water valve replacement and level leg replacement.
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Yes, I recommend this pro
glen G.
12/2014
appliance repair
+ -1 moreunknown
Description of Work: Replaced temp sensor.
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Yes, I recommend this pro
$125
Claire G.
09/2014
appliance repair
+ -1 moreunknown
Description of Work: Lewis Appliance came out to fix our refrigerator. They told us they would have to order parts and would let us know when they came in. After 2 weeks of waiting, I called in to get an update. They said they expected the parts to be in by the end of the week and they would call us. No call. I called the middle of the week following my first call to see if there was an update. I was told the same thing, the part would be in by Friday. No call. So, I called again the Friday following- no part. Finally, later that following week the part came in, but we had called someone else to come fix our fridge at that point. I was tired of throwing away food. Instead of giving us a chance to call them back, they sent a tech out to our house without telling us anyone was coming. We got in touch with them to let them know we would no longer be needing their services after waiting a month and a half, and without them ever giving us even one phone call to update us on what was going on. The tech that came out initially was a very nice man, but the customer service from the company was absolutely unacceptable.
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$260
Sasha G.
05/2014
appliance repair
+ -1 moreHe was really cool informed me that it would cost more to repair then it would be to buy another
Description of Work: looked at my oven to see if it could be repaired
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Yes, I recommend this pro
$50
Chris T.
10/2013
appliance repair
+ -1 moreGetting extended warranty took a couple of weeks, but once approved ... part was ordered. And Lewis installed the part the day after it arrived in Mansfield! They are great.
Description of Work: New Control module in side by side refrigerator.
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Yes, I recommend this pro
Contact information
555 TAYLORTOWN RD, Mansfield, OH 44903
http://www.lewisapplianceservice.net/Service hours
Sunday:
ClosedMonday:
8:00 AM - 5:00 PMTuesday:
8:00 AM - 5:00 PMWednesday:
8:00 AM - 5:00 PMThursday:
8:00 AM - 5:00 PMFriday:
8:00 AM - 5:00 PMSaturday:
ClosedLicensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
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Service Categories
Appliance Repair
FAQ
LEWIS APPLIANCE SVC is currently rated 3 overall out of 5.
Sunday: Closed
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: Closed
No, LEWIS APPLIANCE SVC does not offer free project estimates.
No, LEWIS APPLIANCE SVC does not offer eco-friendly accreditations.
No, LEWIS APPLIANCE SVC does not offer a senior discount.
No, LEWIS APPLIANCE SVC does not offer emergency services.
No, LEWIS APPLIANCE SVC does not offer warranties.
LEWIS APPLIANCE SVC offers the following services: Lewis Appliance Service
Contact information
555 TAYLORTOWN RD, Mansfield, OH 44903
http://www.lewisapplianceservice.net/Service hours
Sunday:
ClosedMonday:
8:00 AM - 5:00 PMTuesday:
8:00 AM - 5:00 PMWednesday:
8:00 AM - 5:00 PMThursday:
8:00 AM - 5:00 PMFriday:
8:00 AM - 5:00 PMSaturday:
Closed