(PLEASE CONTACT OUR OFFICE DIRECT VIA PHONE FOR THE FASTEST RESPONSE) VesCo Residential Cleaning is a leading family-owned housecleaning service in Cincinnati, OH. We are a Faith Based Service Provider and we deliver high quality cleaning results performed by professional cleaning personnel trained and disciplined in their trade. We are here to serve and not to judge! VesCo does not contract workers, our staff of W2'd employees report directly to VesCo ownership and have been trained to an acceptable level of performance and are able to deliver quality you can count on. We constantly work with our management and labor staff everyday to assure communication, consistency, quality and much more. All VesCo employees have a direct vested interest in your satisfaction and they believe in and accept the core values we have established for providing excellent service. At VesCo we promote a service driven culture by applying biblical principles so we can train hearts and minds to tend to the needs of others through our work ethic, attitude and the way we treat others. We are the Professionals you want, we are VesCo Residential Cleaning! Check out our latest commercial at https://youtu.be/Xi4HRGiYw2U
They did an unbelievable job. They had to work very hard, was very impressed what they accomplished in 3 hours. Both girls were very professional!
Description of Work: Clean my dad’s house
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Alex L.
08/2020
5.0
house cleaning, window cleaning, floor cleaning
+ 1 more
Great! Rapid response, quote, and scheduling. Good attention to detail and willingness to revisit the tough areas.
Description of Work: Deep cleaning of house at move-in
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$250
Ann G.
02/2020
5.0
house cleaning
+ -1 more
Absolutely amazing people to deal with. Hired them for cleaning my mom’s ceilings and walls and it turned out to be a deep cleaning, which was REALLY needed! No additional charges. The ladies were fast, thorough, professional and friendly and so was the owner. I can’t thank them enough for the wonderful experience!
Description of Work: Walls and Ceilings cleaning
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
Mary M.
01/2020
5.0
house cleaning
+ -1 more
I had VesCo come out and clean our whole house before we moved in and they did a great job, and we now have them scheduled to come for regular cleanings every 3 weeks. I like that they are flexible with scheduling and Jeremy has been very easy to work with, and the cleaners are super nice and have done a great job.
Description of Work: whole house cleaning before move-in, regular cleaning service
Rating Category
Rating out of 5
Yes, I recommend this pro
Mickey M.
10/2019
5.0
house cleaning, floor cleaning
+ 0 more
Excellent service. Very pleased with staff.
Description of Work: Deep clean
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
Donna B.
09/2019
4.0
floor cleaning
+ -1 more
Everything was fine except they over looked basic dusting. They did a fantastic job on my hardwood floors!
Description of Work: Basic cleaning
Rating Category
Rating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
$250
Response from VESCO RESIDENTIAL CLEANING
Hello, Thank you for sharing your opinion in regards to your cleaning experience with VesCo! As stated in our Satisfaction Agreement that you signed after your walk through with our team and the work was completed, we state that all of our work is guaranteed and that if you are unsatisfied with anything just let us know and we will be happy to come right back out to your home and re clean anything at no cost to you, with prompt, kind and friendly service. We also include our Satisfaction Agreement in our confirmation email sent to you prior to your appointment. We do everything we can to make sure that you know we will take care of any issue that may arise in any situation. We do have on record that you signed our Satisfaction Agreement but we never heard back from you about any issues. We do want to mention a few facts that we believe are important and for some reason have been left out of your review. This job was booked under the pretense of painting work being done in your home and the house needed to be cleaned prior to the painting work. When our team arrived they walked into a small home housing about 8 dogs (Yorkie's?) that have had free run through out the whole house. At that time they were enclosed in a sun room area but from the pictures my team submitted to me it was evident they lived in the house because there were feces and urine spots all over the wood floors and urine stains and feces embedded in your carpet as well as fleas. There were whole pieces of dog poo on the floor and old dry poo crusted on the floor. The smell in your home was very unpleasant and after a while my team became sickly because of the stinch. Neither the amount of dogs you have living with you or the foul condition of your home was ever mentioned to us upon booking and my team was unprepared to encounter that scenario through out your whole home. I did instruct them to do what they could when they called me to report the condition of your home because we truly wanted to help but there is only so much we can do walking into a situation like that not knowing and unprepared. We think we deserve an A++. If we would have known your home was in that condition we would have passed on the job all together. We had to throw out a lot of rags that day and even a vacuum cleaner because it was ruined. We appreciate the opportunity to serve but we would choose to opt out if presented again in the future. Best Regards, Jeremy Vesper VesCo Residential Cleaning
Julie R.
12/2018
5.0
house cleaning
+ -1 more
All went well. I met the gals who cleaned at the end of the job, they were very sweet and completed a couple things that were missed. Good job.
Description of Work: Empty house deep clean
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$550
Theresa C.
08/2018
5.0
house cleaning
+ -1 more
Excellent job, we had a lot of dust from new floors that were installed. Appliances shined.
Description of Work: Cleaned a house before we moved in
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Karen M.
08/2018
5.0
house cleaning, floor cleaning
+ 0 more
Service was excellent and cleaning crew was wonderful !
Description of Work: Full deep cleaning of nearly empty house
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$250
Krissy E.
07/2018
5.0
house cleaning, floor cleaning
+ 0 more
We were very impressed with VesCo's performance during a one-time deep clean. I reached out to them about a week before going into labor with our first child, as I wasn't able to clean the house as well as I would have liked to. They were prompt in responding to my initial inquiry, and have been responsive to any questions since. We have had recurring monthly services for three months now, and we have been very pleased with our home. They are quite thorough, and always follow any instructions that we leave.
Description of Work: Initially, we did a one-time deep clean just prior to having our first child. We are now receiving monthly cleaning services.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$288.9
Heyin C.
06/2018
3.0
house cleaning
+ -1 more
They were not professional. They estimated 3.5-4.5 hours to finish the work. After we came back in about 4 hours, we found there were many places without cleaning. They didn’t pay attention to details. Don’t waste your money if you really want a deep cleaning.
Description of Work: I hired them to do a deep cleaning for my house.
Rating Category
Rating out of 5
quality
2.0
value
3.0
professionalism
2.0
responsiveness
3.0
punctuality
3.0
$445
Response from VESCO RESIDENTIAL CLEANING
After reading this review I became very doubtful about the validity of this customers complaint. It has been my experience that when a customer hires us and then after the work is performed they write a negative review about us without even contacting us first to resolve the matter, there is usually more to the story then what is being disclosed in the initial review. All of our work is guaranteed. If any customer is unhappy with our work we go back out to the job site and we fix it, no charge, no problem. We are a family owned business and all the people that work here are very nice and kind and very happy to do what it takes to make a customer happy. One simple phone call and we fix the problem, it is that easy. After investigating this complaint I uncovered a few factors that probably led to this customers dissatisfaction. These are facts that play a big role in cleaning results and led to the amount of time spent cleaning and cost. Fact #1 This customers house was infested with mouse feces. This was not disclosed to us up front. We have a questionnaire we walk every customer through before booking. One of the questions we ask is "has the home ever had any infestations and is there any bio waste(urine and feces) in the home?" If the customer answers YES, then we ask the customer to have it cleaned before we arrive. We are a house cleaning company, not a waste removal company. We cannot expose our equipment to such an environment, that's not what we do and we are very up front about that. There have been times where one of our customer's pets had an accident and we applied common since and cleaned it up but we are not set up for whole house waste removal. This customer didn't provide us with accurate information therefore created an issue. Fact #2 This customer had contractors in the home painting and working on drywall the very exact same time our team was in the home cleaning. On our questionnaire we also ask customers "are we cleaning up after construction?" We always advise the customer that we need to clean after the construction or in between phases. If we would have known that the customer was having contract workers in the home painting and installing dry wall we would have re scheduled the appointment. I believe this lack of disclosure from the customer also contributed to any issue they may have had with our work. Fact #3 I know the girls that were on the team that cleaned for this account. The manager Amber has been with us for a long time and has many "A" rated reviews and is a wonderful big hearted person. As a matter of fact the painters tipped the team $20.00 for helping them scrape paint off of the floor. There is no doubt in my mind that our team performed well in an environment they were not prepared for. When you combine the house was infested with feces, multiple contractors on site creating a mess, which non of this was disclosed to us up front, the fact that the team had additional work that was not anticipated in our time estimate, I believe that was a recipe for disaster. I believe that's why the customer didn't call our office to complain about the quality of work. They knew the condition of their house and they knew the team did a good job in the 4.5hrs they were there. They knew the team could have spent another 4 hrs there. That is why when the team was done, the customer signed our customer satisfaction form. If we could have received accurate information up front from this customer we would have been able to provide a much better cleaning experience and the customer would have received more desirable results. We are good folks and we are happy to serve and we do a great job but it is very important that we have all the accurate information about a job up front so we can do our job right and deliver the best performance and have a happy customer. I applaud my people for hanging in there and doing a great job in an environment they were not required to work in. Good work! Jeremy Vesper Owner
DENNIS E.
05/2018
5.0
house cleaning
+ -1 more
Very Professional, showed up on time, cleaned very thoroughly, including kitchen appliances, bathrooms, and cabinets. Did a great job.
Description of Work: Cleaning of vacant home
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Christina Y.
04/2018
5.0
house cleaning
+ -1 more
We really liked their attention to detail. Had to discontinue due to changes in our budget, but would hire again!
Description of Work: We had their cleaning services for a few months
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Robert P.
03/2018
2.0
house cleaning
+ -1 more
I went by the reviews here on Angie's List, as well as the Vesco website. I went into my decision feeling as though I found a top-notch cleaning service who would take care of everything and give me peace of mind. I was incorrect. The two people who showed up were very nice. I have no complaint about them personally. But the quality of work and the time it took them to do the job were questionable. My wife and I went back through the house to clean everything they missed, which we do not feel we should have had to do. I took the time to reply to their company via email and let them know I was not happy. I believe I've corresponded with the owner(not sure), and he offered to re-clean anything we felt was not satisfactory. I appreciate that....but we handled it ourselves, after shelling out over $500 to have someone do it for us. And all this took place while we're trying to straighten and stage our house for sale. That's why I did a search for a professional cleaning company. Overall very disappointed. If the entire crew works like this, I would say their marketing department is way better than their operations department.
Description of Work: We needed a deep cleaning of our house to prepare for photos
Rating Category
Rating out of 5
quality
1.0
value
2.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
$530
Response from VESCO RESIDENTIAL CLEANING
After reviewing this customers complaint we feel that this situation was handled responsibly and with every best intent for the [Member Information Removed]. Prior to the customers cleaning we disclosed over the phone verbally and through a written email confirmation sent to the [Member Information Removed] disclosing Pricing, Payment Methods, Service Terms and a copy of our [Member Information Removed] Satisfaction Form for his review. We estimated 3-5 hours for this customers 7k square ft home with pets. Our team of 2, 1 manager and 1 technician arrived at 2:30PM and worked until 8PM(5.5hrs) with both husband and wife there on site the whole time. They approved the additional half hour. Upon completion of the job the customers walked through the site with the manager and then signed and dated our [Member Information Removed] Satisfaction Agreement. They then wrote a check for the total amount due without incident and the team departed. Per our [Member Information Removed] satisfaction agreement a [Member Information Removed] has 24 hours after the cleaning is performed to notify us of any areas that are unsatisfactory. We want to provide our customers with time to take a good hard look at the job. Our guarantee is we will re clean any area you are not satisfied with at no cost and at the customers convenience. We cleaned for this [Member Information Removed] on 03-23-18 and the [Member Information Removed] initiated his first complaint on 03-27-18. Although the [Member Information Removed] waited to contact us 4 days after the cleaning job was performed we were more than happy to honor our guarantee and go back out to his home and re clean any area at no cost to them absolutely free of charge. We always disclose everything up front. Pricing, Terms and any other relevant information needed so there are no surprises. We do it verbally and in writing well before we do any work and there is never any money required up front. If at anytime our work is not satisfactory we will re clean any areas for free with good attitudes and happy hearts. That is our guarantee! We are confident that our response to this customers complaint was swift and adequate and demonstrated our sincere resolve and our eagerness to address a [Member Information Removed] complaint and make things right with a common since approach for operating outside of guidelines. We would do this for any of our customers as our ultimate goal is a happy [Member Information Removed] but its obvious with a few un flattering reviews in the past we have not yet found a way to please everybody. We will keep trying! Pam Bingaman General Manager VesCo Residential Cleaning
michelle H.
11/2017
5.0
house cleaning
+ -1 more
They were great!! I’m pretty picky and have been disappointed by other services. Highly recommend!!
Description of Work: House cleaning
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$140
Suzette D.
08/2017
5.0
house cleaning
+ -1 more
Very thorough and self directed. They knew what to do and got it done.
Description of Work: whole house clean for move out
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$500
Ellen G.
08/2017
5.0
floor cleaning
+ -1 more
Condo cleaning far exceeded our expectations! Prompt and responsible. Excellent service!
Description of Work: Clean and sanitize a rental condo
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Ellen G.
07/2017
5.0
house cleaning
+ -1 more
The condo was filthy dirty due to prior renters. Vesco cleaned the condo from top to bottom. Everything sparkled! Excellent job!
Description of Work: Deep cleaning of a rental unit
Rating Category
Rating out of 5
Yes, I recommend this pro
Ellen G.
06/2017
5.0
house cleaning
+ -1 more
Rental condo was filthy dirty from prior renters. Overwhelming doggy smell. Vesco employees worked very hard to clean the condo and in the end it sparkled!! Excellent job!! We are very pleased.
Description of Work: Condo was extremely dirty. Desperately needed a deep cleaning of three bedrooms, two baths, kitchen, walls, etc.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$280
Kelly B.
04/2017
5.0
house cleaning
+ -1 more
They were very professional and thorough.
Description of Work: They deep cleaned our home prior to putting it on the market.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Reed B.
02/2017
5.0
house cleaning
+ -1 more
The cleaning service was awesome to deal with from first email to arrival of the cleaning team. The work they did was fabulous. We were pleased at the level of cleaning done, the attention paid to detail and the initiative shown. If it were within our budget, we would hire for regular service.
Description of Work: Deep/Spring clean of house
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
andrea F.
11/2016
5.0
house cleaning
+ -1 more
They were great, fit us in on a Sunday and ...they do windows!
Description of Work: Finishing touches clean up after a move-out clean was incomplete.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$290
Chris H.
06/2014
2.0
house cleaning
+ -1 more
Hired them for a one-time clean and they did not follow the requested list of instructions and did not get very far in the cleaning. Was not happy with the service at all -- hired another company to do the cleaning a couple weeks later and they did the whole list in less time and for a lower price. Contacted the company to resolve the issue after rejecting the charge on my credit card. They told me they would call me back to resolve but they never did. Definitely would not recommend them -- there are much better options for service and for lower prices. Chris
Description of Work: Hired to do a residential cleaning -- planned for a team of cleaners for 3 hours to clean entire house to prepare for real estate showings to sell our home.
Rating Category
Rating out of 5
quality
2.0
value
1.0
professionalism
2.0
responsiveness
2.0
punctuality
4.0
$280
Response from VESCO RESIDENTIAL CLEANING
We are sorry that we did not provide you with outstanding service. It is our goal to always provide service that leaves every customer with a great feeling of satisfaction and happiness. Somehow we failed to provide that experience for you. We are always willing to produce results in our customers favor to resolve any issue. We will always be willing should you find it acceptable, now or in the future to provide us an opportunity to mend this broken experience. Just give us a call, we will make it right. Thank you. 513-683-8888 Jeremy Vesper (Owner) Pam Bingaman (General Manager)
Kenneth D.
04/2014
5.0
house cleaning
+ -1 more
We pay them on a monthly basis. They are very competent, they have the people, and we have had no problems with them. They do a nice job and if they are delayed, they call ahead of time to tell, that they would be delayed. They try to take care of anything that needs to be done.is to
Description of Work: We have been using Vesco Residential Cleaning services since three years, for our housecleaning.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$125
janet C.
12/2013
5.0
house cleaning
+ -1 more
Please see the paragraph above al details. Thank you. They come every month. Clean main floor, 2 bedroom 2 full and 1 1/2 bath large kitchen, living room, and mud room and the finished basement. Jeremy is always responsive if we have any questions and he makes sure everything is covered. Our home is always very clean. The stone flooring in our kitchen and mud room are very difficult to clean and they always try their best. I usually use a Swiffer on it the day before because we have a Raggdoll cat. If I ask for anything special, it is taken care of. For the size of our home I believe $150 is a reasonable price when the right crew comes which is always now that we've discussed.
Description of Work: They come every month. Clean main floor, 2 bedroom 2 full and 1 1/2 bath large kitchen, living room, and mud room and the finished basement. Jeremy is always responsive if we have any questions and he makes sure everything is covered. Our home is always very clean. The stone flooring in our kitchen and mud room are very difficult to clean and they always try their best. I usually use a Swiffer on it the day before because we have a Raggdoll cat. If I ask for anything special, it is taken care of. For the size of our home I believe $150 is a reasonable price when the right crew comes which is always now that we've discussed.
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*Contact business to see additional licenses.
Service Categories
House Cleaning,
Floor Cleaning and Waxing,
Window Cleaning,
Home and Garage Organization,
Carpet Cleaning
FAQ
VESCO RESIDENTIAL CLEANING is currently rated 4.6 overall out of 5.
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
VESCO RESIDENTIAL CLEANING accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa