VESCO RESIDENTIAL CLEANING

Very satisfied with the work.

They did a fine job. Very satisfied. Have used them several times and will continue to.

Nicely done. Couldn't tell they had been there except everything was clean. Pictures and nick-nacks back exactly after dusting. Mirrors spotless. Finally found a good housecleaning service.

It was a very disappointing experience. There was absolutely nothing in the home except appliances. I wanted everything cleaned, window sills, baseboards, walls wiped down. A crew of 4 showed up but I think it was the first day for at last 2 of them possibly 3. They upsold me on cleaning the windows. This is a very old farmhouse and there is plexiglass on the inside for insulating purposes. In the parlor the windows were very streaky. The crew leader needed me to point that out and kept me on the clock while they recleaned them. Windowsills were left dusty I later found items under a radiator that were from the previous owner so they did not clean under those. When my mom came later that day she said, and quot;I thought you were hiring someone to clean?and quot; I think the crew leader should go through and inspect all of the work before she asks the homeowner to do so. This implied to me she didn't want to do any more than was absolutely asked for, even though they didn I would never hire them again and would recommend anyone thinking of having this work done to use someone else. UPDATE: This is a copy of the email I received from Jeremy followed by my response. Hi Kathy, I read the negative review that you wrote about us on Angies List. I am disappointed that you didn't contact our office after the clean to share your opinion nor did you provide us an opportunity to make things right. Now a year later you find it nesacary to bad mouth us in the poor review you wrote on Angies List. If this is any reflection of how you operate in the professional world or how you conduct yourself with your real estate business, I myself would not feel comfortable referring any of the hundreds of customers we serve on a monthly basis to you or Star One Realty. Your poor review is not a accurate reflection of VesCo or how we operate and quite frankly seems filled with spite and malicious intent. If your discontent with our service was so great why didn't you simply let us know? We would have addressed the issue right away and would have made satisfactory arrangements with you. I have spent 15 years in sales 10 of those years in banking and I am very familiar with the real estate community in Cincinnati. I have owned and operated VesCo since 2008 growing from 12 cleans per month to over 300+ as of now. We did not experience this type of growth by offering the type of service you described in your review. I understand the value of generating a good business reputation and I would assume that a professional in your field would too. It would be my assumption that you would understand that communication is a key element in customer satisfaction and that you would find it refreshing to be able to rely on the ability to have open and responsive dialogue with a company that you do business with. Yet you have provided no such opportunity for us to communicate and simply acted on emotion. That is very disappointing and really reflects on your professional ability to overcome obstacles and manage your own satisfaction. If you cannot properly manage your own satisfaction through common diplomacy and communication how can you possibly manage your customers satisfaction? I have no personal issues with you or who you are because I do not know you personally. But your choice to handle your discontent with our service really leaves a lot to be desired and does not reflect honesty or a realistic approach to a customer service issue that could have been taken care of so easily. I do recognize that at times we may not always be able to please every customer the first time but I do expect a reasonable thought process to be exercised and the opportunity to correct mistakes. Regardless of your review we will keep serving our customers to the best of our ability and continue to grow. We will use this experience as a motivational tool to be a better company. Thank you for your time and motivation, it is much appreciated. God Bless! Jeremy Vesper My response: WOW! I must say I was taken aback with your scathing response to my non-emotional (that was a year ago as you stated) review of your company's performance. There was no spite or malicious intent. I simply reviewed (accurately) the service I received from your company as I do with all my reviews. If you check my reviews of other companies you will find that I did most of them that day and some were even longer than 1 year out. You state you have no personal issues with me in your last paragraph but the rest of your email reads that you do. Had your crew put as much effort into cleaning my home as you have venom in this response you may have gotten a more favorable review. Your crew was courteous and I didn't dislike any of them. I just was not happy with the service they provided. I must say my review of your performance and now your professional attitude comes from having done business with you. You cannot say the same for your review of my professionalism or customer service skills. I would not expect you to refer me to any of your 100's of customers. You've never done business with me, why would I expect you to refer me? However, I have done business with you and am in a position to refer cleaning companies and you can bet you will not be getting any referrals from me. Unlike my review there is emotion in this email.

There was an issue in the beginning but they did some additional cleaning and overall I was happy.

After scheduling a pre-move-on cleaning with a very lovely sounding woman who touting the integrity of the company that was built on Christian principles, I had high expectations and was convinced I had made the perfect choice to assist preparing for moving day. However, they sent several young men and women (teenagers/college age) to clean the empty house. I had requested a thorough cleaning of shelves, kitchen, bath, floors - no windows or other extras. They did a horrible job, including scratching the surface of my range by scouring it with steel wool (I was at the house and saw the young woman do this - she was complaining how it was ruining her manicure.) The young men were joking around. The whole set-up needed supervision by someone who was actually an experienced cleaner. After I complained to the owner, they sent a woman out who did wipe out the shelves in my kitchen cabinets and remove the dust from the ceiling fans, but overall, it was an extremely disappointing experience. Initially, I withheld payment, but eventually did pay. The owner called several times - each time insisting on full payment and denying that what I was telling him was true. I relented and paid - the owner offered a free regular house cleaning service to showcase what their business really could do, but I never took that offer. Frankly, I did not want that crew in my house ever again. Every time I look at the scratched surface of my range, I am reminded of the example of poor service!

The overall experience was excellent. Dawn and her two team members arrived when promised and were very courteous and professional. I would definitely use this company again. I have already recommended VesCo to a family member who is going to use them to get a house move-in ready.

Particularly appreciated the rapid reponse. I called on 28 March requesting a cleaning in the next week. Was scheduled immediately. Team called before they came, arrived as scheduled and worked efficiently for almost 4 hours. I was well pleased with the results.

They stayed out about four and half hours. They did a great job, did more than I expected.

Repeated problems getting the same cleaning issues solved. Said the owner would come with the crew for 2-3 visits and this happened once. Bathrooms and kitchens are top priority and I addressed these concerns with the owner, who assured me they would be handled. Happened 3 consecutive visits that these rooms weren't cleaned well, so service cancelled. How can a cleaning company not know how to clean stainless steel sink drains and toilets????

EXCELLENT SERVICE. I cannot be happier with their services. My house was rented for 2 years and the tenants look like never clean it, so the house needed a deep clean.They came in a team of 4 and extremely quickly went to work. They cleaned for 4 hours, and they left he house spotless. At the end April (the team leader) asked me to check everything and there was some spots on the oven, so she went and cleaned all by herself, leaving the house completely clean and nice. Net I strongly recommend their services.

Overall great job. I was very pleased.

The owner came and talked to me about what I wanted done, then provided a quote. We set a date and 4 house cleaners appeared and got to work immediately with their own cleaning products, etc. I did not have to do anything (but stay out of their way). They returned a 2nd day to wash walls and were very efficient, again. Prior to them coming to wash the walls, I did remove any hanging art, etc. so they had a and quot;clean sweepand quot; and could get the job done without all the dismantling.

I have been a regular customer of VesCo for about 1.5 years. They do quality work and use excellent cleaning products that leave our home looking and smelling clean and fresh. The team coming to the house has changed a little over time, but they still do great work.

Most areas were cleaned well, but a few were not on all the 3 visits prior. This was addressed with the owner and she came out the next day and cleaned the areas that were deficient. The owner was supposed to come out with the crew last visit and 1 more time. She wasn't listed on the paperwork the last time, so not sure if she came as she said she would. Don't think the deficiencies would have occurred if she was here to review the job. The owners are very responsive and address issues promptly. The deficiency hasn't been completely corrected, but they are due for another (the 4th) visit next week. Hopefully, it will be excellent then.

The first cleaning (9/26/11) was a "deep" clean costing $200. Not only did they ask my husband to help reach and dust the ceiling, they missed several spots. The second cleaning was fine, but after the third time they came on 10/27/11, I noticed that my dining room drapes had been caught in the vacuum creating a large hole. I called owner Jeremy Vesper who agreed to come see my concern. Five days later he came by and agreed that there was indeed damage. He said he would "make things right." A few days later, I noticed that my bedroom drapes had also been torn by the vacuum cleaner. I called Jeremy again to report the additional damage. At this point, Jeremy denied his crew had anything to do with the damage. After 8 months of negotiations through the Better Business Bureau, Jeremy refunded the cleaning fees ($500), but refused to pay for the replacement of the drapes--an amount substantially higher than $500.I have no good words to say about this business owner. He is inexperienced and unprofessional. Please reconsider before hiring Vesco Residential Service.

Overall it was great service, the owner and his staff were very professional, friendly and responsive. I would highly recommend them.

I needed a whole house, deep clean, for an upcoming event I was hosting at my home. As I describe above in the details of service, they did a fantastic job! I would highly recommend them for this type of service. They are pricey because they do such a deep clean, which I would consider if I could afford on an on-going basis. From beginning to end, very professional.

I selected Vesco from Angie's List based on their ratings and owner comments about the business. The crew actually showed up early (yay!). When they arrived, I toured them through the house, pointing out the areas I wanted them to give the most attention to. Throughout the time they were here, the team leader asked me to inspect their work and provide feedback. I was very pleased with the work and the positive attitude of the team while they were in my home. It was such a blessing for me to have a clean new home before moving my things in the following day.

Lori, Tish, and Mandy arrived in the timeframe given; only complaint was that they called my home number, not my cell, as I had requested. They worked nonstop for almost 2 hours and did an excellent job. The house smelled so clean!

VesCo called while enroute to the house to let me know they were ahead of schedule and to see if it was ok that they arrive earlier than expected. The 4-person crew got right to work and were finished with the house in just under two hours. I inspected the upstairs once they had moved on to the first floor and was thrilled with the quality of their work. The master bathroom was spotless, including the shower door which is next to impossible to keep clean due to the hard water in our house. The person cleaning our kitchen also did a fantastic job with our stainless steel sink which is also impossible to get completely clean. VesCo even cleaned our mudroom which is a bit of a disaster area! My wife and I could not be happier with the quality, skill, and quickness VesCo's job. We will definitely have them back on a monthly basis. Even though VesCo's prices are a slightly higher than the other cleaning services, the quality of the work more than makes up for it. We have used two of the other name brand corporate and quot;Maidand quot; services in the past and VesCo is light years better than them in both quality of service, and also ease of dealing with scheduling staff. Hats off to VesCo! Great Job!

As I said they did a wonderful job, are professional and I am already on the list to have them come back.

The crew did an initial clean of my 4 bedroom 2.5 bath tradition home. They charged $90 per hour and honored the $10 Angie's List coupon. There were 4 people in my home cleaning and they seemed to have an established rhythm. I was pleased with the detail of the clean (and I am pretty picky) and have already contacted them to set up a cycle clean every 4 weeks. This is the first time that I have chosen a company from Angie's List and was not disappointed! Thank you VesCo!

They did the work for two hours. I like them because they are efficient. They do everything that they say they are going to do. They are also open to any suggestions or personal requests because there were a couple of things that I would really like them to concentrate on the next time they come.

The team was energetic and positive. Worked hard and have great potential. Bathrooms were especially well done, perhaps need more experience in other areas. Overall good experience. The reason I will not call again is we have moved to different city.