Market Ready Home Services

Overall experience was really a mixed bag... Original job quote included 4 items: install new dishwasher, new faucet, repair roof leak, and repair drywall damage from leak. Cost for all 4 was to be $405.00 for 3-4 hours work. Estimator John Helbling thought my leak came from a problem with flashing, and the repair to it would be simple. He fit me into a hole in their schedule at 9 am the following Wednesday. On Wednesday morning John called to say my installer would be arriving about 10 am. At 11:00 I got a call from installer that he was lost. I gave him directions and he eventually arrived at 11:30. He couldn't determine what was wrong with my roof, saying the flashing looked fine. He installed the dishwasher and faucet, but took 7 hours to complete with two trips to Lowes. I inspected the faucet before he left and found it leaked and a random part not installed was found on the floor. He asked if he could come back the next day to figure out what was wrong. He was supposed to take the broken dishwasher away for disposal, but didn't want to and suggested I leave it out for and quot;pickersand quot;. I insisted he take it. That evening I called John and told him I was unhappy with his installer. In addition to trying to leave me with a leaking faucet, he was very unprofessional in his demeanor, cracking jokes constantly when I tried to discuss the projects at hand, interjecting his opinions into my personal conversations with others, and complaining about his own colleagues. I wanted a more qualified and knowledgeable installer. John was apologetic and responsive. He came himself the next day to fix the faucet, and did an excellent job. He even changed out a plastic part included in my faucet kit with a stainless steel one that looks much better since it is exposed. John, too, was unable to determine the cause of my roof leak after getting up on the roof to inspect it, so I appreciate his honesty in that. I didn't want the drywall fixed until the leak source was found, so that's why that wasn't done. Overall I am happy with the end results of this company's work, though I do resent being given an installer initially who was not top notch. I was charged their minimum $225.

Their work is reasonably okay. They worked our wood floors (did a very good job with it), paint again done well and then messed up totally on a kitchen counter. So, it is not the work, it is the attitude. The owner Dan needs to take training in customer service. When the issues came up on fixing the kitchen counter, he would not take responsibility instead put the ownership on a sub contractor. Additionally what really got under my skin was that he said I would not understand what he has to say and he would prefer talking to my husband. I cannot believe with a sexist attitude and a bad attitude that he gets business around here. He also asked me if my husband is the one who would have the cheques or if I would have one. Just very annoyed with whole lack of professionalism. We understand that jobs like these can have hold ups, it is how the business owner deals with it. Here he not only refused to take ownership, but also had bad attitude. The job was decent but if you want to have a relationship with someone whom you can give more business to, I would suggest going with a different business.

The company was very professional overall with good clean results that met my expectations. We were dealing with a bad situation where we had plasterboard that had some mold issues, water damage and cracked and bulging walls. Dan's crew went over and above to not only patch here and there but had a man come in for the day who did only skimming large areas. He ended up skimming two stories of damaged walls in order to give us that smooth finish we wanted.... it looked like an impossible job at the beginning but they went over and above to ensure a quality job we would be happy with... it is not easy to work with older homes (esp that have been neglected over time) but Market Ready brought back the beauty to our home.... thanks again!

They did a good job. I would use them again in the future.