J&M Lawn Mower & Small Engine Repair

Great work and great price. Slow to get back.

Took lawn mower in and waited 2 weeks when 10 days was estimated. Stopped by and mower had not been touched. Repaired it and when picked it up, was given different mower so ended up taking it back and getting ours.

Great work, great service, great price

Mower was picked up and delivered and works great!

Went great - these folks do a really good job at an affordable rate - they have gotten backed up this summer because of the madeira lawn repair folks closing up shop and most of that business is coming their way - but when they have the time they do a real nice job - most effective lawn mower service up near the Lebanon/Mason area.

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it went well - these folks have done the maintenance on my lawn tractor for the past 6-7 years - very friendly small business that comes out and picks up my mower and brings it back within a week or so - very friendly with a fair price - they have fixed quite a few things on this tractor over the years - they are a very dependable company

I also take my lawn mower annually for a tune-up and have always been satisfied.

Called them and asked for used mowers. They had none.

Mower needed yearly service for the summer. Was picked up on time, serviced and returned it in two days. Definitely recommend.

Went great - Took them about a week to get my mower back but everything was fixed and running like a charm - Jand M is a small business that is local but they do a really great job of taking care of their customers - no delivery charges like some of the other lawn mower companies charge - very customer friendly

My 21/2 year old riding mower would not start even with a charger. I called J and M, one of the few shops that pick up riding mowers. The owner came within a day of being called. Since he could not diagnosis the problem as it set in my garage, he took to his shop. I was concerned because it was still grass cutting time so I thought it would take a long time to be fixed. I had also requested that regular maintenance be done on the mower. Within a day, the owner called to tell me that the battery was completely shot and that is why the charger would not work. He was able to give me a new larger and better battery ,as well as, do the maintenance work. The results were better than a prior company who worked on the mower. It was returned on a Sunday and looked new because it had been cleaned up. I was also told that the mower was set and would not need to be serviced until after the 2013 cutting season. He was friendly and professional and the cost was reasonable.

J and M came to my home to pick up snowblower the same day I called for repair. They called promptly the next day with an estimate. They repaired and serviced my snowblower Then they called two days later to say work was complete and arranged to deliver the snowblower to my home that day. Excellent service.

Called them to make an appt. They called back and set a time to pick it up. They came as scheduled and picked up the lawn mower. After they looked at it they called and gave us the cost. We okayed it - they fixed it and delivered it when it was ready.

Went very well from beginning to end. In the last ten years I had spent four times this much with a local guy who just repairded the symptoms because it was the easy thing to do. Jand M tore the steering assembly all the way down and discovered the underlying reason for the problem. Fixed in two weeks because of the Sears delay on parts.

Went smooth as punch - He picked up my mower on a Friday and had it back to me the following the Saturday - He did a real nice job cleaning the entire mower (it was pretty heavy with grass) - he has done my annual tune up the last couple of years and I am real happy with him

Everything went great - No one likes to spend $225 fixing a mower but you have to have a mower to cut the grass - These guys are professional and they have really good customer service - The other mower repair place in Lebanon is all business - They don't treat you as well as Jand M treats you - A lot more expensive as well.

I had a heck of a time with another mower repair place in Lebanon getting out to service my riding mower in a timely fashion (still waiting on a call from them). Found Jand M on Angie's List and I figured I would give them a try. I highly recommend them and I will definitely be giving them a call next year to do my work. Cheaper than the other place and much more receptive. Very happy.

Excellent. Service was performed as described, in the timeframe prescribed.

After they sharpened the blade and changed the oil, I mowed my lawn and almost all the oil leaked out sometime after that. J and M denied that their oil changing process would have caused it, and I couldn't prove otherwise. I took it back in on a Thursday, they called me that following Monday to say it needed a new gasket and should be done by Friday or Saturday of that week. By Saturday around noon, I hadn't heard from them and called them a couple times to find out what was going on. I didn't really get a straight answer about when the mower would be done, so I called back the next day. When I called, they said my engine was at an authorized dealer for my brand of mower. When I asked where exactly it was, the person I was speaking to yelled at me and said, "Why? So you can call and **expletive** at them, too?" He proceeded to say (actually, yell) that I was harassing them. I asked how, exactly, calling to find out the status of my mower repair was harassment, especially since they had missed their deadline. He proceeded to say (actually, yell) that he had better customers to take care of and that he didn't want me to come back there again once my mower was done. In the course of him yelling at me, I did manage to get the name of the place where the engine was and a new deadline, which was the upcoming Tuesday or Wednesday. By Thursday, I hadn't heard from them, so I called the other place to find out what was going on, and a much more courteous person provided information that gave some indication of when I'd get my mower back. Finally, they called me on that Saturday (a week after their original projection) and I picked up my mower without any problems. I've used it once since then and the oil leak appears to be fixed.

It's a Craftsman mower and Sears gave me a two week turnaround estimate, since they send out their repairs. I took the mower to J and M and got it back the next day. Everyone was extremely affable, courteous, and efficient. To boot, I was very happy with the price.

I called after my mom's mower broke down. Because we live in their service area, they offered free pick-up and delivery. They picked it up the same day and had it ready in three days, over the weekend. They've only been in business 6 months. Her 15-year-old mower runs like a new one!

Mower was ready in less than one day. I thought the cost was reasonable. The mower works fine.