AAD Security Locksmith

Joyce Doerfler arrived at my home (after a snowstorm the previous night) to replace the locks on two doors. I opened the door and her boots were covered with snow. I asked her to wear protective covers over her boots, but she said that she did not have any. So, I asked her to remove her boots before entering. She refused stating "I cannot walk around in socks because I have diabetes!'. She then turned around and left, slamming the door behind her! She seemed upset with ME! Save yourself the drama and do not contact her for your locksmith needs.

Joyce arrived promptly and was very personable and friendly. She explained in detail what she would do and performed the work very well and in a professional and courteous manner. I was extremely pleased with the results. She also gave me tips and good suggestions regarding locks and safety matters. I felt like I made a friend that day. I would highly recommend Joyce to others interested in a professional locksmith who truly knows her trade!

She arrived on time, examined the locks, showed that the door lock was defective, went to pick up a new one, installed it, and re-keyed the dead bolt lock. Both work fine.

Fast, efficient repairs.

Joyce was great. She was wonderful with our dog in training who isn't always the easiest to deal with. I called and she setup appointments and showed up to them all promptly, she was running a few minutes late on one of the days she came out but she called in advance to let me know - very considerate. I walked her through what i was looking to have done, she gave me a bunch of options and we decided on a plan. She came back two days later and knocked it all out. Everything works great, was done correctly, she left NO mess at all. Wonderful to work with and I would definitely hire again.

Also requested to work on storm door locks and was charged $69 which was OK | |Bill grew a additional $200?

Very professional. Absolutely knows what she is doing. She will evaluate before doing anything. Took the time to take apart and replace tiny springs (she had to go to hardware store for these) in two older locks. Other locks were cleaned and tightened. She had to work around other service providers in the house and was very patient. Would use again!

Joyce was very professional and knowledgeable. She listened closely to my needs and proceeded accordingly. She had to craft a locking unit for a storage cage. She did an excellent job and I would have no problem recommending her for any lock/security needs.

This is the second time we have replaced this particular lockset. Joyce adjusted the door so that it now opens more easily and is much easier to lock. She was extremely professional and gave us a few tips on how to ensure that this lockset lasts. Overall we would rate her as one of the best Angie's List people we have dealt with.

Joyce was knowledgeable as she rekeyed two locks one being an old sliding patio door with a mortise lock. She also ordered some patio door hardware for me. Will definitely deal with Joyce in the future.

Wonderful! Joyce was very knowledgeable and thorough. She was friendly and the locks work great, I would use her again in a heartbeat.

They did an excellent job! Was available based on my schedule and very friendly and knowledgeable!

I called to get a quote on changing out the locks in our new home. I left a message and they got back in touch with me the same day. The price quoted over the phone was almost double some of the other quotes I'd received, so I declined service and thanked her for the information. At that point she got very rude with me on the phone and told me I wouldn't be happy with the service (yet, I didn't provide her with the name of the other company).

Over the phone, Joyce asked the right questions to get a clear picture of the problem. She arrived when she said she would and had the replacement part with her.

As stated above, the doorknob came off my 90-year-old front door on the inside. I then could not open the door without tools, and then not at all easily. I tried to repair it myself, to no avail, so I turned to Angie's List for a good locksmith familiar with old doors and locks. AAD Security Locksmith stated in their Angie's List description that old locks were one of their specialities. So, without further ado, I called Joyce at AAD. We made an appointment for the next day, at a mutually convenient time. I knew that she had a prior appointment. Joyce called me at the time of our appointment and said she was running a bit late because her prior appointment took longer than anticipated, and that she would be at my house within 25 minutes, which she was. Although the prior appointment delayed Joyce's schedule a bit, i felt that she no doubt did a thorough job at that person's home, and I would get the same treatment. I was not disappointed. Joyce first got the door opened, which was no easy task. She assessed what needed to be done, and needed a part that she did not have in her truck (this is an old door with an odd lock, so this came as no surprise to me). She went off and purchased the part, plus a back-up doorknob since my old one's threads were not in the greatest shape after 90 years. She did the necessary repairs, but warned me that the old doorknob, which I wanted to continue to use if at all possible, may not stay on the spindle due to deterioration. However, it is now on the door, and working fine for now. If it should fall off in the future, I now have a new spindle, plus replacement glass knobs if needed. BUT, Joyce was not yet done! She detected that the doors hinges were not tight, causing the door to open too low, so she tightened all the hinges. She lubricated all the locks, including the bolt lock on the storm door. She also adjusted that lock so that it opened and closed more smoothly. All the while, she explained very clearly what she was doing and why. She did not charge extra for the additional work; I sensed that she simply detected some problems that most homeowners would not notice (I certainly didn't), and fixed them. Although I did not notice the more minor problems that she fixed before she worked on them, I definitely noticed the improvement in the locks and the door's opening and closing. In sum, Joyce did a great job, and I highly recommend her to anyone needing an experienced, thorough, and professional locksmith.

Punctual. Pleasant. Meticulous. Took her time getting it just right. Took longer then she anticipated but she stuck to her estimate.

Punctual and professional. Very knowledgeable about old locks. It took longer than we thought, and cost more than we thought it would, but it works fine, which is what we wanted.

I called the provider to check availability. When I asked for a time within the hours listed, she rudely said "no, I don't do jobs after dinner time." I asked about the listed hours and she said those are the times she answers the phone. She did not have good customer service and did not attempt to offer alternative times. I ended up going with a competitor and had a much better experience.

She maintained the quote she had given me over the phone and I was able to use my Angie's coupon. She was professional. I was able to get an appointment that fit my busy schedule which was after work and before I went on vacation. I would use her again at any time.

She came out and re-keyed everting. It passed the inspection with the fire department with flying colors. Because I was in a hurry to get it, she came out right away. There was not enough time for her to finish, and she came back the next Monday and was very nice about it. She had to change the hardware on the one door, but managed to make everything else work.

Joyce was called to either install or rekey deadbolts and other locks within the home. She provided an estimate on a phone call, sounded knowledgeable and efficient so we hired her. She arrived on time and got right to work. She made recommendations on making things a little safer which I appreciated. She didn't leave a mess which I also appreciated - there was nothing to clean up after she left. I would hire her again as I felt her prices were fair and her work was excellent.

Joyce was here 15 minutes early and went right to work. She was professional and knew just what had to be done. She rekeyed the deadbolts and door locks. She was professional and clean. I would recommend this company. The cost was about 225. Which we thought was fair as it took some time to rekey all the locks.

Joyce arrived right on time. Workmanship was excellent!

Joyce did a great job. Would use her again for lock repair or replacement.

The original lock (from the 1920s) on my front door had jammed, and I removed the tenon so that the door wouldn't be permanently locked ( I use a deadbolt lock to secure the door, not the old lock). However, the knobs were so loose I was concerned that they would fall off. I chose Joyce because she advertised that she worked on old locks. She came out a couple of days later and spent about an hour working patiently on the tenon. She removed the tenons from the case so that they wouldn't get locked and reinstalled the case, then tightened the knobs. She was very pleasant and easy to deal with, and I got done exactly what I wanted.