Fred's Appliance Service

Great! I scheduled a warranty service directly through Jenn Air, who contracted Fred's for the repair. Their upfront communication through text is great. Techs show up on time. There was confusion on whether my product was under warranty or not. They handled the communication with the manufacturer on my behalf. Once figured out, the parts arrived quickly and my cooktop works great again.

He was very polite, he was running behind but he called me a couple of times, very pleasant, did and excellent job.

They came July 23rd to fixed my problem. They did the actual repair on my washing machine. It was very good. They are a very professional company, Knowledgeable, and called me back when they got the parts. They were able to repair my machine and it is in a good working order now.

Excellent. The person who came out and did the repair knew where the problem was and ordered the parts. He was very knowledgeable, knew where to get the parts, very professional, and courteous.

They did an excellent work, very professional, he knew what he is doing and they communicated well.

The technician knew immediately what the problem was and fixed it. He noticed that the water turn on/off valve in the basement needed replacing so we had that done by a local plumber. The ice maker works and the refrigerator no longer leaks. My husband and I were very pleased with his professionalism and the speed with which he fixed our problems.

I had hired Fred's in the past to do some repair work on an appliance under warranty, so contacted them when my oven stopped heating. They were able to schedule a technician promptly and he arrived on time as scheduled on a Tues. Technician appeared knowledgable and diagnosed the issue. A part had to be ordered and he scheduled a return on Friday. Part arrived and technician replaced it. Oven seemed to be heating while technician was here. However, later in the day, I was trying it out on various settings and found it still wasn't working properly. Called and technician was scheduled for a return visit on Monday. He found the issue, explanation appeared plausible, but had to order two additional parts. Came back on Friday, replaced the parts and now oven is working fine again. To make up for the frustration of needing four visits to complete the work, Fred's only charged me for the service call, first part and labor to replace it. No charge for the additional two parts. I appreciated that customer service mentality.

Fred's is by far the ONLY company I would use for appliance repairs. They are so wonderful about letting you know when someone will be at your home, without forcing you to wait around all day. Communication is the best I have ever seen with a company providing a residential service. Top notch is the best way to describe Fred's entire process from start to finish!

I contacted Fred's appliance service through their website. They had a technician in our area and he was able to come out same day. He knew exactly what was wrong, had the part in his truck and was able to fix it same day. The drain line coming out of the freezer had clogged and needed to be replaced. Whirlpool acknowledges the faulty part so the part itself is free (paid by Whirlpool). Glad the technician knew all about Whirlpool refrigerators and was able to fix so quickly. He also thawed the freezer enough to get out the layer of ice that had built up.

I called whirlpool and Fred's Appliance called with in the same day. I had an appointment within two days. The tech diagnosed the issue and instead of just filling it with Freon and replacing the coolant line, he ordered a new compressor because air may have damaged the one it arrived with. Serviceman said he doesn't like to fix things twice, so he repairs them like it was in his home. Great customer service. Very friendly and knowledgeable. Knew his name and he presented ID when he arrived. We will definitely use them again.

Called Whirlpool warranty center about problem with washer and had appointment within 2 days. Tech. Paul came out looked at the problem ordered the needed replacement part then came back 3 days later to replace defective part. Tech. was knowledgeable, prompt, and professional. Would definitely hire again.

They did the job. So it’s working.

Problem was quickly fixed, after they arrived. Had to wait 2 weeks for appt. Appx $350 for 10-15 minutes of work .No, I don't know how to work on washers but I did get the feeling he could have been done in 3 minutes. Not a good feeling. (Costly mistake on my part) The service man seemed somewhat put out or annoyed. Maybe he was having a bad day? I've seen very good ratings for Fred's, but I wasn't overly impressed.

Fred's was very good to work with. From the ease of scheduling, confirmation call the day before and updated time of arrival the morning of . Jeff arrived on time, was very professional and knowledgeable and quickly diagnosed the problem. The replacement part ordered and followup appointment scheduled all before he left. I highly recommend Fred's.

Appointment was made and confirmed 'live' and via automated system. Received email with appointment confirmation and ability to track the whereabouts of the tech, Jeff. Have never seen this before! Received automated message confirming Jeff was on his way. When Jeff arrived, he quickly ascertained the issue, ordered parts directly from his iPad for delivery to my home and scheduled appointment for the following week. Parts arrived and Jeff came and installed. One of the replacement parts was 'slightly' defective, but with some ingenuity and ability to swap a good component from the bad part onto the replacement part, Jeff completed the repair. The follow-up and automation of the confirmation process is unique and I will certainly use Fred's Appliance in the future!

Fred's appliance technicians came out twice. Still not fixed. All they do is put a new latch in. They have been out twice once in July another time in September. Terrible customer service. I have to have them come out again here it is October. . There customer service is terrible. They don't care if you work an 8-5 job. They say they know what there doing. Also purchased an extended warrant through sears on this dishwasher. So I'm stuck with this company. Or do I go and pay out of pocket to another service company.

Very well. Came when promised and service completed very quickly. Service man very efficient and took care to not scratch floor when pulling out the refrigerator.

Very good work. The tech was knowledgeable and prompt. Very courteous.

We noticed the dishwasher, which was still under warranty, was leaking Thursday evening. Fred's Appliance was out Friday afternoon. He diagnosed the problem and ordered the parts. The parts arrived the next morning and the repairman was back on Tuesday to make the repairs. He let us know when to expect him and was prompt, personable and left nothing to clean up. I would not hesitate to call them again.

The service tech, Jeff was neat, personable and friendly. He asked a couple of questions about the problem, then a few specific questions based upon my somewhat vague answers. Then he told me what the most likely cause was and fixed it. While he was working he answered all of my questions about what he was doing. Jeff also took time to tell me how to clean my dishwasher with vinegar so it didn't smell bad from the water that had been sitting in it. I would certainly call Fred's for other repairs as well as recommend him to my friends. Even my dogs liked Jeff. This was warranty work but Fred's was very cooperative in scheduling a prompt appointment.

Service was 5 star! We received a photo of the technician and a website where we could follow his progress to our home. Nice touch it kept us from having to sit around through the 3 hour window we were given. Our technician, Paul H. was professional and friendly. He was able to diagnose the problem quickly and make the repair. I'm enjoying a drink on the rocks now a evidence of his work.

Service was 5 star! We received a photo of the technician and a website where we could follow his progress to our home. Nice touch it kept us from having to sit around through the 3 hour window we were given. Our technician, Paul H. was professional and friendly. He was able to diagnose the problem quickly and make the repair. I'm enjoying a drink on the rocks now a evidence of his work.

Fred's was recommended by the manufacturer to repair dishwasher. All was fine initially. Tech arrived in quoted time frame, was professional, and repair he did seemed logical. Unfortunately, the problem was not solved. Dishwasher leaked again that very afternoon. Called Fred's to schedule follow up. Customer service was terrible for re-scheduling. I was told I could have the first morning appointment. Automated call to confirm appointment.....between 12 and 3 pm. Called to re-request first morning appointment, which was promised. Scheduler spent most of the call explaining to me (the customer who still has a broken appliance, and wasn't given the promised appointment) how making the change would inconvenience her. She ended by yelling at me. Terrible experience. Cannot recommend because of both repair issues and customer service problems.

It went well. Total time spent was 30 minutes. He diagnosed the issue, and had to replace one part. Additionally, he needed to reset the computer. He was very knowledgeable and was able to explain why the machine wasn't behaving properly. With all the electronics in appliances, technicians need to be certified - which ours was.

Jeff was nice, and took care of the washer. Will use Fred's for all my needs.