Patio Enclosures

Save yourself time, frustration And money. Really honestly. I wish I never came across this company. signed our contract in april 28 2021. My “top of the line” 5 season sunroom… still not finished . Always waiting on parts, crew to come out etc. there is always an excuse with these business owners. Buyers, neighbors, friends … beware doing business which such company. Horrible communication doesn’t even do it Justice. We have had a wreck in our backyard since July 2021! It’s now March 2022 😩 Check out these photos of how the aluminum conducts the cold air through as well as the windows causing it to freeze, yes frost on inside. Now in the day when worms up, there is literal puddles on our flooring, that we are wiping down daily to absorb all the moisture. This is with us having two dehumidifiers non stop on. I mean we live in Ohio, they claim you can use this all year round. What a joke .

Called Patio Enclosures (Great Day Improvements, Stanek Windows) on 07-17-2020 and Mary set up an appointment for 2:00 PM on Tuesday, 08-04-2020. The appointment time passed and there was no communication from Patio Enclosures. I called and talked to Daniel, and he indicated that he was sorry, and when I tried to clarify what happened, he kept on talking over me, not letting me explain why I was calling. It was like his sales style, if you talk more and talk louder, you will make the sale. I am very disappointed with Patio Enclosures for missing the meeting, but even more disappointed in their response during my phone call.

The quality and workmanship was pretty good.

First the salesman said we would have plans to approve. I had to track him down for those and insisted they come out before construction started. The salesman had screwed up the plans. I wanted glass to the floor and he had a knee wall in his plans. The foreman was very happy because he had many questions when he came out prior to installation. I asked what they would do with the bricks that needed removed where the new sunroom was going and was told the installers would stack where I wanted. When I showed the installers where they should be put they told me that wasn't their job. The exhaust fan thermostat was wired backwards and when their electrician returned to fix his error he tried to get my husband to pay him. This was 2 weeks after installation. The electrician became belligerent and my husband had to order him off our property. We had a hot water heated tile floor and air conditioner installed for this room which cost another $8,000. This room was for my elderly rescued cats that are referred to me by my vet and when the installers found out what I was using the room for they became offensive. I was very glad when they finished the installation and left. We purchased the curved glass because we have a cedar and stone contemporary and that style complimented our home. We also were given a warranty which other sunroom companies agreed with the Patio Enclosure salesman said was the best in the industry. It stated we had a lifetime guarantee as long as we owned our home. The salesman kept telling us how much this room would add to the value of our home. This Spring the 4 curved glass panels failed. They now have moisture and dirt inside the double panes and one of the panels has an obvious defect with stringy mold hanging from the glass edge approximately 2 inches short of the lower frame. Our room is 2 steps down so these failed panes are right where your eye looks out to our backyard and pond. I contacted Patio Enclosures and was told by the woman who said she would have her supervisor contact me. A man did call me back and was rude. He started the conversation by saying he was going to explain to me what the woman tried to explain to me earlier that our sunroom was not under warranty. The woman never said that, she just said she was referring it to someone else. Next day I called in and was told that I needed to speak to the General manager John. He did called me back and told me that they had bought the assets of this particular Patio Enclosures company but none of the liabilities. My warranty no longer existed. John said the technology of the curved glass failed. When we purchased this sunroom the curved glass had been out out there for years. I asked him if he wanted pictures and he said he knew what they looked like. Obviously others have this same problem now. His remedies were: 1) Replace the curved glass panels at $2500 each X 4 plus installation but no further guarantee at our expense 2) Remove the entire room at our expense 3) Have Patio Enclosures install an entirely new sunroom at our expense 4) When we go to sell the house negotiate with the new buyer that we would pay 1/2 of the expense to remedy the problem. John said he was going to check with the VP and call me back. He never did call me back. I can not recommend this company. Patio Enclosures takes your money and doesnt stand behind their product in our case. Also our exhaust fan motor failed this Spring. My husband called Patio Enclosures and they wanted $2600 to replace the entire unit. We had the motor repaired for $80 and our electrician reinstalled while at our home on another job. I welcome further dialog with this company if they care too. I notice they are offering discounts right now but couldn't call me back to try and help us. I own my own company and treat my customers way better than this.

When Patio Enclosures built my sun room they made it slightly larger than the original structure that was there. This resulted in my well head being enclosed by the sun room. When the framework was up and I questioned this, they assured me that I would have easy access to my well if I ever needed. That wasn't true. In the spring of 2015 I began to have issues with my well. The company that came to work on it had major difficulties accessing the well head because of Patio Enclosures design. The well head is directly under a floor joist. Actually, they (Patio Enclosures) had to notch the joist to cover the pipe. The cap to the well could be unscrewed, but not removed. Patio Enclosures has completely stone walled me on this. They accept absolutely no responsibility for this problem. Mike the designer and John Fitzpatrick the general manager were the main two in this. On a few phone calls to them they hid behind paperwork that protects their company from their own poor design. I asked them to come out personally to view the problem and to help come up with a solution. They said they would come out, but would they would have to charge me for this privilege. They blame the permits which allowed them to cover the pipe. While this is true; it is still Patio Enclosures's original design and decision to cover the pipe with a floor joist. They also blamed the inspector. Finally, they had the gall to blame me. The papers that I signed at the end of the job apparently protect them from this sort of thing. So the actual room is fine and I have no problem with that. My issue with Patio Enclosures is their lack of integrity and their failing to properly design their product. My expenses fixing my well were made worse by Patio Enclosures design. Their poor planning created the situation and they showed a total lack of professionalism by blaming everyone but themselves. In the end, I would never suggest this company to anyone. The product is fine, but the support for that product once the project is done is not there.

|The roof leaked a great deal after a rain, however, after the repair there is minimal leakage on occasional rainy days.

Built and installed new patio doors. Everything was done to my expectations and the quality of the product is very good. The installation guy did an excellent job and was very professional.

I dealt with the Sales Manager John and had a very good experience from start to finish. The door looks beautiful and the work was done quick and professionally.

We have been very happy with the installation. Gary, the installer, was very pleasant and did all the work himself. He was very knowledgeable, efficient and answered all my questions well. He was able to finish the job in a reasonable time. They followed up to make sure I was satisfied with their work.

The awning was delivered and installed on schedule. The workers were professional and knew what they were doing. They even modified a downspout that was not in the original work order at no extra charge. We used the awning almost daily during the fall and are very satisfied with the performance and the installation. I only had rough estimates from other vendors so I cannot make a direct cost comparison. I chose Patio Enclosures since I was happy with the porch enclosure that they installed about 18 years ago.

The windows are just beautiful. We really liked the salesmen, Vick, and his recommendations on the windows. The workers were very professional and knowledgeable. There were about 6 workers and it took two days to complete the work. I did not have any complaints. If i did have a question, they certainly had a lot of patient and answered them all very well. They arrived on time every day as well.

The service turned out great. Once I purchased the window it took about a month for them to install the window. There was an issue with the scheduling, I had scheduled it for Wednesday because it is my day off. When they did not show up I called and they said I was scheduled for Thursday. I had to spend a lot of time on the phone and could not get someone to solve the problem so I was forced to take a half day off of work. The salesman was great. He was not in a hurry, not pushy and answered all my questions. He was polite and dressed nicely.

They were great to work with. They were thorough and the quality is first rate. They are a top notch company. I received three estimates for the work and they were the lowest of the estimates. They did everything they could to make sure the job turned out perfectly.

We worked with one technician who was very nice over the course of a month. The quality of the product is extremely high and they are very careful in their work. We are pleased with the service.

The quality of the actual enclosure is adequate but not spectacular and I do not think it was worth the money we paid. We wanted a deck for the enclosure to set on. Deck included steps, required railings. While deck was being built we did not have a way to access the back yard for our three dogs, so we were anxious for the work to move along quickly once the deck work was begun. We were told by the Patio Enclosure salesman that they did NOT contract out work. Well, I fell for that line. I will not detail the disaster that went with building the deck, It took months, the work is sloppy, workmen left cigarettes butts all over the yard, never came when we expected them to. None of the caps that go on the posts for the deck railing were glued down even though each cap came with a little tube of glue (Workmen snapped those up and took them home with them). the screws for the deck planks are all different depths, some almost all the way through the plank. I wanted wider steps, supervisor refused (by that time I just wanted a way to get out of our house I was do disgusted). Patio Enclosure never contacted us to see how things were Patio going, we had to deal with the workmen ourselves. Even when I called Patio Enclosure to complain, no one from the company every came out. We were promised a final "walkthrough" to be sure we were satisfied with everything, no one from Patio Enclosures ever came.

Sale, installation and final product were done exactly how we wanted them to be done. Salesman, installers and stainer were all very professional and punctual. For the price, you get your best bang for your buck with these windows. Price is higher than most replacement windows, but the quality is superior to the real well known brands (i.e. Pella and Anderson). We were very happy with the result.

I really like the actual work crew that came to do work. They are not so friendly and helpful when you call for service in their office but otherwise, the work that was done and the crew that came out to do the work, they were fantastic.

Salesman arrived on time provided the estimate as requested in a professional manner.

the cost of the Have several windows that the heat mirror i curling up inside the window, an obvious defect in material. Called the warranty department and was informed they would not honor the lifetime warranty of the Stanek Windows as stated when I purchased them. Even on their website they claim the windows come with a lifetime material warranty and a fee for labor, which was never the case when it was Stanek Windows. They will not even honor that part of the warranty and want the cost of the material as well as the labor to be paid. What was once a wonderful local company since the 1950's this company has manged to destroy the reputation in a few months. Just search the internet of numerous complaints of the same nature. If this is the way they do business now there are other manufacturers better to deal with.

They will not honor Stanek Windows free service guarantee, yet they continue to use the Stanek name. They have chosen to make the Stanek customers pay for something they basically paid for when they purchased their windows. I paid more for Stanek windows because of the guarantee. Now Great Day wants me to pay for a service call that I was told would be free when I bought the windows. It feels like a rip off to me, and I think it is wrong.

Yes, I would hire this company for a future job.

They were exrremely professional in every way. Cleaned up and took the mess with them. Showed up when they said they would, etc. We would absolutely hire them for a future job.

I would absolutely hire them again for a future job.

It was wonderful. They were very conscientious, thorough and professional.

They then merged with Great Day Improvements; we had them come out last year to put in a ventilation fan. I can’t say we had the best service. It is working now and hopefully we don’t have to call them back. We were displeased with them trying to get that unit working completely. It took more time for them coming out than we would have liked.