Harold The Computer Guy

I tried to install the HP printer myself because the instructions said it was easy to do. However, I did not find that to be the case and messed it up. I made an appointment with this company and Harold was able to fix the mistakes I made and properly install the new printer.

Harold came out to my house and found that I had reconnected the printer incorrectly. He then set it back to the correct socket and made sure that it functioned correctly.

Problem was complicated with previous vendor creating a problem. Provided options, Prompt, felt like they understood what they were doing.

Great. All issues appropriately addresses and Harold shared other ideas and suggestions.

Harold fixed the computer quickly and rather inexpensively

went very well. dropped laptop off and they removed the virus. I have used Harold before and would use him again.

Harold purchased a new computer for us from MicroCenter, hooked it up and installed software. He did a good job and seemed responsive at that time. After about 4 to 5 months, the computer started powering off daily at random times. A complete power off; NOT going to sleep, NOT hibernating… completely shutting down – losing any work in progress. We’ve called Harold six times – with no response from him. The last time I called his office I told the woman that since the computer was in Harold’s name I needed the purchase and warranty information in order to get it fixed. Harold HAS NOT RETURNED ANY OF OUR CALLS. We’ve spoken with MicroCenter and they found the warranty info which is NOT even in Harold’s name so we will take the computer there and try to follow-up on the warranty work. We definitely DO NOT WANT HAROLD in our home again. Prior to this issue, my husband called several times as he wanted a new computer. Harold did not return those calls. When we finally spoke with a person in Harold’s office about my husband’s new computer, we were told “Send us an email with what you want.” My husband was looking for some advice about what exactly to buy so THIS RESPONSE WAS COMPLETELY USELESS TO US.

These guys are outstanding! I sent them an email and Miles responded quickly. We have a very informative convo about my options and potential costs. I dropped the system off and Nick was the guy that worked on it. He was outstanding to deal with. Very informative and thorough. He is the one that suggested the SSD. I went ahead and had them put a new SSD in and I could not be happier. They were very honest and didn't charge for a bunch of stuff that I didn't need. These guys will definitely be my go to guys for any future computer issues and will not hesitate to recommend them.

excellent...the sessions were very helpful....and i have used them 3 times....with more to come

He uninstalled the virus and cleaned up my computer.

Very professional and reasonable...We received a SR. discount...Computer works so much better.

Some confusion on the the first appointment and they didn't show. Rescheduled and they (Harold) were very accommodating and spent much time explaining things. Will gladly use again

Great! Harold bought and installed the modem. He also had to pick up a 2-way splitter and plug so 3 items could be on the same outlet. I have my phone through TWC so I had to keep their modem (no charge) just for the phone. He was able to help me within 2 days after I called. He had a lot of extra work to do because of the way TWC originally set me up. While working on the installation he was very helpful in answering all the questions I asked him about working on my computer. I've used his company before and I would again. Note: cost of service included the purchase of the modem, splitter & plug.

I was very happy with the work. Prompt and friendly.

I picked up the computer after 2 days but it ran worse than before i brought it in. I could connect to the internet, but the mouse pointer is herky-jerky and annoying to use. When playing sound from the computer it makes a terrible noise so I can't listen to music or watch videos anymore. I found that they loaded three malware and virus programs that I had used previously with little success. Upon startup my computer was in a modified startup mode, so I wasn't sure what to do, so I changed it back to normal startup. I emailed the company about my concerns of the service. Someone returned my email and said they will look into it, but after a week I have not heard anything more. In hindsight, I should have just bought another computer and saved my money. I knew that this computer would never be like new, but I was disappointed that now I can't watch videos or listen to music. I believe there was an effort made to try to and improve the computer, it just did not help.

My five-year-old Dell laptop had been running slow and recently had begun giving me error messages that it could not connect to websites. I had also lost all my albums on iTunes. I have a separate back up system so I knew if things were really bad/lost I could retrieve them but thought I should have it professionally checked out to see if it remedied the problem. I called back in October to check on pricing and spoke with Amy who was friendly and encouraging that they would have me up and running fast in no time at all. I felt very confident after speaking with her that this would be a good place to bring my electronics. Of course the day I brought it in, it did not show me error messages and my albums in iTunes were back. I decided to still bring it in for a tuneup just to be sure & hopefully speed it up. I am not tech savvy, but I had already run diagnostic tests and defragmented it to try & increase speed w/ no luck. The young man who checked me in at the front desk was friendly. He asked me some basic questions so he could fill out his form , had me sign a release form, and then took my laptop. I had to ask what type of service they planed/recommended to do on it and it's estimate cost. I was able to pick up my computer the next day. This time I met another employee who was also professional and polite. He was also helpful answering some questions I had. However, I did not receive any feedback on what they did to or found on my computer. Compared to the original conversation I had with Amy, I did not leave with the warm and fuzzy feeling that my computer had been looked into and fixed. It seems to be running fine, although if it's faster it's not really noticeable. But I can live with that. There are some new icons on my home screen that I was not given any information on if I'm supposed to do anything with them or not. At least it's proof that they started my computer and hooked something up to it. My feedback to the company would be to explain to the customer a little bit more about what you plan to do/check to the computer. Even if it's a one line sentence saying "we're going to tune it up and look for viruses." Then follow up when the customer returns by explaining if it was smooth sailing or if you found something and fixed it. Had I not asked, my entire experience in the store would have been signing a release form when dropping it off to handing over a credit card when I picked it up. An experience, that made me second-guess whether I made the right decision to have my computer looked at by them.

My computer was running very slowly, especially at start-up. Looking at the diagnostics, it looked like I needed more RAM. I mentioned that when I called in for service. The tech arrived on time and performed the install with no problems. One thing I really appreciated is he didn't try to over-sell me. My machine only had 2 GB in it, and the requirement is 4 GB. He said that increasing to the recommended amount would result in a huge improvement in performance, but going beyond that would make little difference unless I liked opening many apps at once. This proved to be the case. My computer is running very nicely now. He was very knowledgeable and gave many helpful hints as he did the install, such as how to use the built-in backup utility. I learned that you no longer have to defrag the hard drive. That's just kind of taken care of. After he opened the box, he blew the dust out, It's my understanding that the techs are all Microsoft certified, which is a big deal for me. I'll definitely use them in the future because of their technical knowledge and professionalism.

My contract with an outside virus software was ending and I did not want to renew. I asked Harold to re-install the free virus software that Microsoft provides; also just to check over the computer to be sure that everything was functioning as it should. He completed these tasks successfully. Very happy to give this company my business.

Very well. Technician was knowledgeable and polite. Did everything we asked and more. Very pleased

He's wonderful. They were able to explain to me in terms that I understood. They were available a phone call away.

It was a good experience and went very well, Harold was professional, experienced, friendly and did a great job!! My computer has been running very well.

They were prompt in their service, arriving for the appointment. Their price was fair and reasonable. The technician that came out knew what he was doing. They had a good understanding of what they were doing.

It went real well, like them a lot. I’ve used them since. They know what they are doing; they explained everything to me and got the job done pretty quickly.

It was great. They came to our house. They fixed our computer for 2 hours. There were no issues.

He was thorough and explained exactly what he was doing. I will call him again!