Cincinnati Gutter & Roof Protection

"Thank you for the review and choosing us to do the work. If we can be of any further service just let us know. Thank you, John Allen (513) 617 - 1321 Cincinnati Gutter & Roof Protection"

"Hello and thank you for the review. We are currently reviewing your review with the field supervisor. I will call you personally Monday to see if there is anything I can do for you. We want everyone's experience to be positive and enjoyable. We take all feed back seriously because we want to know how we are doing and how to better serve our customers. I look forward to speaking with you soon and I always publish my personal direct line so that anyone that has a comment, question or concern can reach me for any issues that need to be discussed. Thank you again, John Allen (513) 617 - 1321 Cincinnati Gutter & Roof Protection"

"Hello and thank you for the review. We are glad to hear that everything about your experience with our company was a positive one. Obviously, we always hope and strive, that everyone that does business with us has the same type of experience. You make a great point about the A.L. discount purchases. A.L. has some great deals out there, however, before purchasing one of the deals (particularly ours), I encourage everyone to have us come out first to evaluate your job. There are some cases in which a coupon can't be used because the job is not a standard typical job. We will let you know after the evaluation if you should purchase a coupon. I will also say that we offer a discount to our A.L. customers on almost all work even if it's not coupon related. We appreciate the business and if can be of any further service for any future needs, feel free to call me direct. Thank you, John Allen (513) 617 - 1321 Cincinnati Gutter & Roof Protection"

"Hello and thank you for the review. It's been about 8 months, so I am recollecting information about your job. At the time your job was done, there was still quite a bit of snow and ice on roofs that were still melting off and I remember your gutters and downspouts were leaking badly when we first arrived at your home for the first consultation before any work was done so working with the existing elements was a challenge. I do believe you told me you told me you worked a 3rd shift job and you preferred not to be disturbed during the day ( communication during business hours was not optimal because of the hours available to communicate). Since it's been about 8 months I dont remember specifically but I do remember communicating with you by phone and stopping out at your home and addressing any additional concerns you had. I will review your review with the installers and we continue to monitor and address any customer satisfaction and work related issues with the crew. If there is anything else I can do for you please call me directly at (513) 617-1321. Thank you, John Allen Cincinnati Gutter & Roof Protection"

"Thank you for the review and business. If we can help out in the future, just let us know. John Allen Cincinnati Gutter & Roof Protection"

"Thank you for the review, we are glad to hear that the trouble spots no longer are causing problems. If you need anything else, just let us know. We appreciate the business. John Allen Cincinnati Gutter & Roof Protection"

"Hello, and thank you for the review. We do apologize if there was any debris left over and I would have personally addressed it, if you had called us about it. We had discussed your project up front and I told you that the Angie's List Big Deal would not apply due to the fact that your gutters were high back and would require additional labor to tear off. The reason you may not have received other estimates from other companies is because your job was not typical and a more difficult job to challenge, which we decided to bid. I had also told you that you could ask for an Angie's List refund within 30 days of purchase but I believe you missed their dead line. I know this review is more of a reflection on Angie's List itself and not necessarily the company's within the network. Giving a company a low grade because of your dissatisfaction with Angie's List may be seen by some as an unfair review and grade, but as I have said previously we understand your frustration with Angies List and we don't think this grade or review reflects our company per say but Angie's List in general and we would suggest you speak with an Angie's List representative about your concerns regarding their company . Again, thank you for taking the time to submit a review. John Allen Cincinnati Gutter & Roof Protection"

"Hello, you caught us at our busiest time. We appreciate the review and thank you for your patience and understanding during some of our longer wait times from all the rain we had this year. John Allen Cincinnati Gutter & Roof Protection"

"Thank you (Removed member name), it has been a great pleasure working with you and thank you for all the referrals! John Allen Cincinnati Gutter & Roof Protection"

"Thank you for the review [member name removed], we appreciate the business. John Allen Cincinnati Gutter & Roof Protection"

"Hi [member name removed]; We apologize that the leak developed and let us know if any further issue's arise and we will be sure to take care of them. Thank you, John Allen Cincinnati Gutter & Roof Protection"

"Hi [member name removed]; Thank you for the review and choosing us to do the work. John Allen Cincinnati Gutter & Roof Protection"

"Hi (member name removed), I take ALL the calls here at our company, it wouldn't have been possible for you to have spoken to someone else before reaching me first. I would be glad to assist you and here is my direct line (513) 617- 1321. Please call me at your convenience and I will be glad to discuss your project. Additionally for other Angies list members and staff, this is not the first time another member has made an error posting a problem such as this in supposedly contacting us when in fact it was for another company. I am very prompt at taking phone calls and returning calls. I am requesting a member from Angies list staff review this post, investigate and remove it from our record please. Thank you, John Allen Cincinnati Gutter & Roof Protection"