BEST Plumbing Service of Cincinnati Inc

Warning: Called on a Thursday because I was concerned over a gas leak. I had already checked it myself, but I wanted a professional’s opinion as this is a potentially serious issue. I was advised of a $60 service charge, which was fine. They came out the next day, and I came home from work early to let the them in the house and show them the problem. I was then advised it was going to be $300 for them to check the line (aka spray more soap on the line). At this point, I was concerned over a potential gas leak and already took time off work, so I allowed it. Retrospectively, I should’ve declined. There was no gas leak found, and the man was at my house for no more than 15 minutes. I believe the worker felt bad as he offered a $25 deduction in price. I am not familiar with prices for such services, but after digging further, I have found this to be extraordinarily high. I would absolutely advise anyone to steer clear of this company if all services are priced in this manner. I would have never had them come to my home in the first place if I knew that would be the cost of their service. My father spoke to the owner of the company, Paula, as he was upset for me in this situation, and she was less than pleasant nor understanding. I would like to see a price breakdown for how the $300 cost is calculated. Again, I could’ve declined, but I am speaking for those, like myself, who don’t know any better and who might not have the time off work to consult multiple companies. Avoid.

They were thorough, clean, and gave me a better price than other plumbers. I was generally pleased with their approach.

I had previously called Best Plumbing for the same type of work 01/23/2020,and they replaced 2 regular toilets with 2 Bidet toilets, and charged me $545. And I called them again today(03/04/2021)to replace my remaining 3 old toilets with same type of Bidet toilets, and they Quoted me $1600 PLUS ..My jaw dropped to the ground, and not sure what changed in 3 months. Its the same Plumber, same type of Bidet toilets, but the PRICE IS 3 TIMES MORE. This is called Highway robbery. I understand if they have to increase their pricing in the new year SAY 20%-30&...BUT NOT 200%. They lost a loyal customer due to their greed.

The work went as expected, very punctual and they did what they need to do, they also fixed the laundry tub and run a cable to the floor drain about 10 feet clear stoppage. The pricing was about average, and very professional and responsive.

I do not recommend BEST Plumbing. Called BEST Plumbing to investigate faint gas smell in basement. They charged $60 just to show up, then requested another $270 to put soap solution on the pipe joints to find the leak. I thought the $270 was excessive and declined the service. BEST Plumbing refused to refund the $60 they charged just to show up.

A big job! Almost 100 yard run. Pulled most of it limiting number of holes dug. Line over 10 ft deep. Got the job done and done right. Have used on several projects since including condo rehab. Appropriate cost, reliable and high quality. Will use again.

they didn't check there work before they left before checking work. my tub faucet knobs were turned back so you couldn't see hot or cold. I flushed the toilet after he left and it kept on running. he did come back and fixed it after I called him.

The man in charge didn't check his work. He put my tub knobs back so you couldn't see the hot and cold. When he left I flushed the toilet and it kept on running. I had to call him back, lucky he wasn't to far away. if you use them make sure you check the work before they leave.

BEST plumbing was able to get a plumber to stop by within a few hours of my call. Joe was able to look over my current set up and saw that it was originally piped incorrectly. He fixed that an verified it was pumping without any leaks. He also showed me the sump pump which looked really old, worn, and rusted. I decided to bring them back the next day rather than risking a failed pump causing issues. Joe did the install the next day, tested it, and at the end went over the installation with me. I will hire this company again for my future plumbing needs. Cost was $60 for the visit the first day and $399 for the new pump install.

When the technician arrived I gave him a printout of a service bulletin I got off the internet. His diagnosis was that it needed a new gas valve and that the repair would cost $866. I had already priced a new gas valve at $162.00 from an internet source making the labor cost $800. I was also offered the option of a new water heater for about $1800. I asked to speak with his manager and discussed the price with him saying I felt that $800 was a bit stiff for this repair and was told that "We don't do business that way." I paid the $60 service call and sent the tech away. Research on the internet revealed that this was a common problem and only required the cleaning of a sensor on the burner.

Very professional and clearly an expert in his field

.Brown colored water started appearing in the hot water only. After draining and flushing the hot water heater until clear, the color started to come back in a few days which pointed to a bad hot water heater. After talking to neighbors who had used Best Plumbing and consulting their reviews on Angie's List, I called them up for an appointment to replace the hot water heater. As the current hot water heater was relatively new, they did not to go ahead without doing an inspection to make sure that the color was not due to another issue which I thought was very professional. After a quick inspection in the morning they purchased a replacement and the installation was done quickly a few hours later. They even gave us a discount for a coupon on their web site.

Dan did a great job and was very informative.

It went quick- they were quick to diagnosis... and they were wrong. They didn't check all the possible options, they just went with their first instinct that wasn't very sure. We discovered a few weeks later that the real problem was near the toilet: the water shut off valve to the toilet- it was completely cracked and leaking. When the tile was being replaced after the leakage problem was "solved" and the toilet had to be removed, the valve popped off because of the pressure and we had even MORE water damage!!

Darryl from Best Plumbing arrived as promised/scheduled and diagnosed the issue right away. The water heater was purchased and replaced that same day. I would hire Best Plumbing again!

Scott the plumber was on time, found the problem and repaired it quickly. Job required a new turn off valve. He repaired it with a better quality valve.

Darryl called 30 minutes before to let me know he was on his way. He took the curved pipe off and cleaned the clog in a few minutes. He cleaned the sink with a cleaner until it sparkled. Wow, that is beyond the call of duty. Darryl is awesome!

I had them out to repair a leak initially. I had also purchased a full inspection which was completed after their repair because I wanted to make sure there weren't any other leaks. It went really well! They showed up right away (we were able to scheduled almost immediately after my purchase) and they took care of everything! I was impressed that they were able to squeeze me in that quickly after the Big Deal purchase!

Great. Ernie is an outstanding plumber. Always there when we need him, always personable, always professional, and always takes care of the job the first time out. We have found an outstanding plumber, which is a tremendous relief to know that he is there if we ever need him for an emergency!

He was able to tighten up a few things, but it hasn't been fixed perfectly. Ultimately, he said he would have to look behind the tile to inspect further, so we didn't have him do any other major work. He was very professional and skilled, and I appreciated his honesty in saying we may not need further work. He was very nice, personable, and informative. We would consider using him again but would price around, too.

Darryl was excellent. He told me the charges up front for each repair. I especially liked he explained each charge in detail. He made me feel comfortable with his knowledge of the job. Darryl was soft spoken and very attention to detail. He respected my home and my concerns. I have found the best plumbing company for all my future repairs. This Company is excellent. .

The service was not so well. They did the work and they had to come back to redo the work because they did some things wrong. They told me that they couldn't vent it out of the side and they persisted to put it in the front. I talked to the company afterwards and they said that they could have put the vent in the side but would have been more work. Overall I wasn't very thrilled the work.

When I originally called to get pricing, I was told that I could not get pricing until the technician came out to the house, which was a $60 service fee. This fee was to be waived if they provided the service. I told the customer service person what I needed done, specifically, still they "needed" to come out to give me a cost estimate. The technician came to the house. He was very friendly and prompt. When looking at the pipe for the dishwasher, I was quoted $564 to change the valve on the pipe and install my dishwasher. This price was more than my dishwasher cost. I declined the service and paid the $60 for the service fee. I believe this cost I was quoted for the service to be outrageous! I will not be using this company in the future.

The appointment was set up and carried out quickly. The estimate was provided in advance and the plumber clearly explained what needed to be addressed. The charges were reasonable and the customer service was excellent. I intrend to use this service again for future plumbing needs.

We had a previous experience with another supplier that didn't go well. We searched the lists and decided to try Best Plumbing. It was a good decision. This provider is top notch in my book. They were on time for the two jobs we had in our home. They didn't attempt to sell us extra services. Our man Darryl was courteous, went right to work and impressed me with the quality of services that he provided. The price was surprisingly less than we expected. To those other service providers, this is how you earn repeat business. Lesson learned.