Flooring Sales and Installation, Ceramic Tile, Carpet Sales and Installation
About us
Shop From Home! I bring my store to your door!
Proprietor: Rob Van Horn
Visa/MC/Discover Accepted
Business highlights
14 years of trusted experience
Services we offer
Shop for floor coverings from the comfort of your own home. I work on an appointment only basis at your convenience. This allows you see the actual flooring samples in the room it is desired for. I offer a wide variety of Carpet, Vinyl, Luxury Vinyl Tiles & Planks, Laminates and Hardwoods to select from and in most cases can be installed with in one week of puschase if desired. All estimates are free and all installations are guaranteed.
So, I am disappointed that Mr. Van Horn's way of handling customer service problems is to stop communicating. I never complain about bad meals in restaurants, or minor problems, life has bumps in the road. But when I pay thousands of dollars for a carpet and the person is too busy to make it right, well, that's not how I run my business, and I don't think it's a good policy.
Description of Work: We purchased a living room, dining room and stair carpet and Mr. Van Horn was very nice to work with, showed up on time etc. But after the rug was cleaned, it had wrinkles in it and needed re-stretched. I asked if One Stop Carpet would do this, and offered $100.00, although I thought it should have been free since the carpet had not been down long and the wrinkle was large and pronounced...about 6 feet long. He never returned my calls and finally I had to pay someone else to fix it.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
2.0
responsiveness
2.0
punctuality
5.0
Linda S.
04/2014
5.0
flooring contractor
+ -1 more
Excellent job. Job was completed on time, very professional. Highly recommend.
Description of Work: Installed vinyl wood plank on our first floor which included kitchen, hallways, dining room, and a bathroom.
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Service Categories
Flooring Sales and Installation,
Ceramic Tile,
Carpet Sales and Installation
FAQ
One Stop Carpet Shop is currently rated 4 overall out of 5.
One Stop Carpet Shop accepts the following forms of payment: Check,Discover,MasterCard,Visa
Yes, One Stop Carpet Shop offers free project estimates.
No, One Stop Carpet Shop does not offer eco-friendly accreditations.
No, One Stop Carpet Shop does not offer a senior discount.
No, One Stop Carpet Shop does not offer emergency services.
No, One Stop Carpet Shop does not offer warranties.
One Stop Carpet Shop offers the following services: Shop for floor coverings from the comfort of your own home. I work on an appointment only basis at your convenience. This allows you see the actual flooring samples in the room it is desired for. I offer a wide variety of Carpet, Vinyl, Luxury Vinyl Tiles & Planks, Laminates and Hardwoods to select from and in most cases can be installed with in one week of puschase if desired. All estimates are free and all installations are guaranteed.