Michael B..

It went very well.

I requested quotes from two different companies and instead of hearing from either, I got a call from an Angi agent wanting to book my project right away. He took my info and my credit card number. Later on when the professional was late, I texted to see if he needed help finding us. He texted that he had made several attempts at several locations to contact me and the address I PROVIDED was not correct so he reported a customer no-show. He asked me for my correct address and phone number. I gave it then explained that I reached out to see if he needed help. He went OFF on me saying he drove 45 minutes to get down here and spent a half hour knocking on doors to find me. Once we connected via phone, he kept asking me if I expected that the materials were included in my project. He asked me that question several different ways. I explained my understanding of the Angi service, and told him maybe he should read the fine print because the price given at the onset by the Angi people is the full price, no more, no less. He told me he thinks I'm trying to get off cheap by hiring a service to book a contractor when I dont even know what I need. It was getting heated and frankly, I don't want this person in my house with his attitude so we agreed to cancel the project. He continued to text me all kinds of insults and accusations. Called me racist, then said he saw online I cancelled my project and said "Nice job." then he said I need to pay him $150 cash for a service charge for missing my appointment. the last text he sent me was "Nevermind, the weather is pretty nice out, I'm sure you'll be fine taking a cold shower and you really don't need my services. Have a very nice day." I don't believe it was anyone's fault that this happened. It's unfortunate that the agent not only got my address wrong, but he included some other misspellings that I can't seem to correct even when I'm signed in on the Angi app. There are a lot of things I really dislike about this new Angi platform. I am not rating this professional's work, as it was never performed. I'm rating his lack of professionalism. Therefore, this experience gets a 2.0.