Dick Esser

Description of Work: These guys plumbed our house as it was being built. I was here EVERY day to check on the progress of things, take pics ect. Quite a few things stuck out and then became nightmares. We requested a dog wash in the garage and Esser plumbed the drain. We had the cement poured and then they came back to put the faucets on and they put them 15' away from the drain. They then said that I couldn't have the faucets where the drain was because it was too far down an outside wall and the pipes would freeze. REALLY?!?! YOU put in the drain!!! Esser recommended that we put in two 80gal hot water tanks because of our expansive Master bath shower. Once we moved in we would have 5 mins of hot water and then it would get cold. We had them out 5-6 times and they would blame it on the geothermal HVAC system (they are tied together) so we would have the Geo guy out. This went on for 9 MONTHS. I then contacted AO smith directly and they put me in contact with Piper Plumbing. Apparently the tanks were plumbed incorrectly FOR NINE MONTHS. Finally Esser himself (he refused to pay one of 'his guys') came back and plumbed it correctly telling me ten times over that it would not fix my issues. Guess what.... I have had LONG HOT showers ever since.

Description of Work: They snaked and replaced several drains in my 6 unit apartment building that were blocked. They also replaced two outside water faucets at my home since I was so impressed with what they did at my rental unit. A week or two after the initial experience, I had an emergency and they responded very quickly (next day) and solved my very large leak. I have owned rental property for over 10 years and have never had a reliable plumber. Dick Esser was better than any other person I had used in the past.