THEY INSTALLED AN ABOVE GROUND POOL I PURCHASED ON THE WEB. TO BEGIN WITH THEY WERE LATE FOR THE SCHEDULED INSTALLATION AND THEY HAD A BOBCAT DELIVERED THAT WAS THREE HOURS LATE, BECAUSE OF THIS THEY COULD NOT EVEN START THE INSTALLATION UNTIL LATER. THE POOL WAS SUPPOSED TO BE INSTALLED IN ONE DAY BUT IT ACTUALLY TOOK A TOTAL OF TWO DAYS. AFTER FILLING THE POOL WITH WATER, I NOTICED THAT ONE OF THE UPRIGHTS IS LEANING. THE BOTTOM PLATE THAT IS ATTACHED TO THE UPRIGHT IS RAISED ABOUT AN INCH. I CONTACTED THE COMPANY ABOUT THIS PROBLEM, LEAVING THEM A DETAILED MESSAGE DESCRIBING THE SITUATION. WHEN THEY CALLED BACK I WAS NOT HOME, THEY SPOKE WITH MY WIFE. I CALLED BACK AFTER AND HAVE NOT HEARD BACK FROM THEM REGARDING COMING OUT AND FIXING THE POOL.
Description of Work: INSTALLED ABOVE GROUND POOL.
Rating Category
Rating out of 5
quality
1.0
professionalism
3.0
responsiveness
1.0
punctuality
2.0
$1,075
HALLEY W.
06/2004
1.0
pool cleaners
+ -1 more
I WOULD NOT RECOMMEND THEM TO ANYONE. VERY DISAPPOINTED WITH THEIR LACK OF RESPONSE AND THEIR LACK OF CUSTOMER SERVICE.
Description of Work: WE REQUESTED POOL TO BE OPENED, A LIGHT BE INSTALLED AND A SOLAR REEL INSTALLED THE FIRST WEEK OF MAY. THEY AGREED TO DO THE COMPLETE JOB, AND THEY SAID THEY WOULD BE OUT IN 1 - 1/2 WEEKS. THEY DIDN'T CALL BACK OR COME OUT. WE CALLED NUMEROUS TIMES AND LEFT MESSAGES WHICH WEREN'T RETURNED OVER THE COURSE OF TWO WEEKS. AFTER CALLING SCIOTO VALLEY AND HAVING THEM CALL THE CONTRACTOR, HE CALLED AND APOLOGIZED. WE HAD THEIR COMPANY OPEN THE POOL. THEY ONLY PULLED OFF AND FOLDED THE WINTER COVER, HOOKED UP THE HOSES AND LEFT A BOX OF CHEMICALS FOR $160. THEY DID NOT INSTALL THE LIGHT AS AGREED UPON AND DID NOT CALL REGARDING THE REMAINDER OF THE JOB WHICH WAS TO INSTALL THE SOLAR COVER AND REEL (THE LIGHT AND THE REEL WERE TO BE AT ADDITIONAL COST WHICH WE AGREED UPON). I CALLED OWNER TO COMPLAIN ABOUT THE OPENING. HE SAID THAT WAS THE EXTENT OF THEIR OPENING SERVICE. I CANCELLED THE REST OF THE JOB.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$160
ALLYSON F.
09/2003
5.0
pool cleaners
+ -1 more
THEY SHOWED ME HOW TO CLOSE THE POOL ON MY OWN, THEY DRAINED EVERYTHING, CARRIED EVERYTHING TO THE SHED, AND CARRIED MY GRILL AND PATIO CHAIRS AND TABLES TO STORE FOR THE WINTER. THEY WERE WONDERFUL AND THEIR PRICE WAS FANTASTIC. THEIR PRICE WAS A THIRD THE PRICE OF OTHER COMPANIES. THEY WERE VERY NICE, FAST, AND PROFESSIONAL. THE COMPANY ALSO DOES MISCELLANEOUS HANDY WORK DURING THEIR OFF SEASON.
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Service Categories
Pool and Spa Service
FAQ
AQUA ERECTORS is currently rated 3 overall out of 5.
No, AQUA ERECTORS does not offer free project estimates.
No, AQUA ERECTORS does not offer eco-friendly accreditations.
No, AQUA ERECTORS does not offer a senior discount.
No, AQUA ERECTORS does not offer emergency services.