Deck Rescue LLC

Last year, they removed the old stain and restained the deck. This job requires a light coat of stain for this year, and they did it.

They refinished our deck and within 6 to 8 months it was back the way it was. They came back out again this past summer. It's this summer and the deck again is looking like it did before they came out here. Now, in their defense, they used a product from Sherwin Williams that really didn't do the job. We had a new product put on by Deck Rescue and the Sherwin Williams Company didn't reimburse me or anything and the product that I used from them last year is now not working on the deck again. What I want to make sure that you understand is they used a product from Sherwin Williams. I didn't have any problem with their doing the work, it was the product they selected. Then they continued to use the product, and we continued to have the problem. So I want to make that clear in the terms that what they did was not wrong. What they did was fine, but they continued to use the Sherwin Williams products, and those have turned out to be quite frankly worthless. Price was fine. They were competitive. It didn't work. The first time they were responsive, the second time they weren't because they had to come back out for the deck again and I got re-charged for it. They were a little messy at a couple points.

Everything about this work was a good experience...prompt and efficient communication, professional in their work and attitudes, and the deck now looks great. Thanks!

I contacted Deck Rescue amongst a few others after reviewing companies online and on Angie's List for quotes on our two (2) homes in the area. Deck Rescue was prompt, professional and punctual in their response to me. I got a call from the office scheduling an appointment for an estimate, and Dave kept his appointment as promised to provide us an estimate for both of our homes. He recommended staining for one home but not the other as it was not yet needed this year. He was honest and thorough in his recommendations and estimate. He was available to answer questions and discuss the details once we decided to use Deck Rescue for the work. Dave was on schedule as promised for the power washing and the deck staining and repairs. He and his crew did a very good job with the staining and repairs, and Dave also took care of a few other deck repairs that were not stated in the estimate - at no extra charge. He also came back to pound some popped nails that were overlooked the first time once we noticed it and contacted him. I found Dave to be professional, reliable and courteous during this entire process. He always returned my calls and email inquiries promptly, which is more than what I can say for a lot of contractors during busy seasons. We are happy with the work done by Deck Rescue and I would recommend their services to anyone.

Both occasions were for the same work. Areas of the house and garden were covered with tarps to prevent overspray staining the house or foliage. Company workmen used water to pressure wash the deck, cleaning off algae stain. After deck dried (over a period of a day or so), workmen returned and stained deck with aerial sprayers, spraying stain over the whole deck. The quality of work was different in both cases. First occasion on 6/5/08, the deck turn out beautiful, the complete stain completely covering the wood, so it looked new. I give it an "A" grade. Second occasion on 5/3/13, after staining, the coverage was spotty and intermittent looking, with variations in stain coverage. It looked as if the workmen didn't have enough stain to cover the deck. I give it a "C-" grade. I took pictures and uploaded them to my computer, with the intent of contacting the Deck Rescue owner (Bill Hydock), and emailing the photos. Unfortunately, my hard drive crashed, and I lost the photos. I never did contact the owner. From my personal contact with Mr. Hydock, I believe he would have tried to correct the incomplete stain coverage.

It looked great. It looks beautiful. It came out real nice. They were excellent and showed up a month early. I was so happy, I cooked them lunch on the grill while they were here. Everything was excellent. Their customer service and communication was great. They let you know the date and when they're going to be there. They were fast. They had a good team of guys to pressure wash and then stain the fence. They use my fence now as a show model to potential customers. They use a special cleaner that they spray on first and then they pressure wash the fence, so all the dirt and debris gets off it. Then the fence takes the stain better. It should last like five or six years. That was one of the deciding factors for me. They had a better system to do it.

They did a great job. They had to do the pressure washing first, because it hadn’t been done in many years and so it was very badly in arrears. They got everything cleaned up and then they painted it with the protective coating stuff that you put on deck so that water beads up on it. I would use them again. They were reliable, responsible, on time and they did the job exactly the way I needed it to be done.

They were very professional. The estimate was done on time and the crew that showed up to do the work was very professional and the work looks great. I'll definitely use them again!

We received a few quotes for our deck and Desk Rescue was the cheapest. They were quick to provide a quote. Scheduling the service was very easy and they were easy to get a hold of on the phone to answer questions. I can't speak to how long the treatment will hold up, but so far it's been about a month and the deck looks great.

Deck Rescue did an excellent job with this deck....It is about 8-9 years old and composit.....the grey color was very faded and old looking.....I had called to see if anything could be done to make it look better....I hated to have to replace at a cost of over $10,000.If I can keep it looking good for a few more years.... He told me that they can either stain with a solid stain or a oil staijn....I opt for the oil stain.... As soon as the weather broke they were out to power wash to prep it for the stain. Next day it was stained and looked so much better!! I am very happy with the results...He even gave me the gallon of paint so I can do touch ups as needed..... I would call them again in the future...

Dave Hydock was responsive, polite and professional. Showed up on time and did a nice job . Would recommend and use again.

Did not last, told me they would warranty work did not honor and took much longer than initially stated. Again this was 3 years ago but I still feel people should know.

Generally went all right. Had a little trouble getting in touch to schedule work. Dave Hydock was responsive.

Very professional workers Very good job

There were alot of delays related to other work being done to house, He was very accomodating and able to readjust his schedule. It was a time of severe heat and heavy breezes, both which delayed things once the work started. Power washing was done in 1 day; staining took 2-3 days. I liked the work crew-they were pleasant, communicated, and didn't leave a mess. Hard working. I would definately call them again.

They worked July 31st for 5 hours and were supposed to come back the next day, and never showed or called. They showed up August 2. They didn't get all of the old stain removed off the deck, because it wasn't stripped properly. The stripping agent they were using contained bleach, and Sherwin Williams it was okay to use on the deck but to be cautious of splashing on the siding. They cleaned out their buckets in my lawn, and I asked them not to do so. I had just put down grass seed, now I don't have grass. I asked them to not touch the deck, and reached out to the franchise president. He wouldn't come out to look or send out another franchisee. I received a letter from the president saying Sherwin Williams didn't know what they are talking about and that it was my fault for applying the stain for the prior 10 years. Basically, I was told that they did nothing wrong, except for missing a few scheduled appointments. They charged me for $770.00, and they didn't strip the deck. I have documentation and pictures for all of this. I had to purchase a stripping agent, and wound up stripping and staining it myself. I even had to replace the board, because the one the brought was 1 1/2and quot; short. My deck now looks fantastic. Update 02/06/13: I told you the details. It was a really bad experience. It turned out, I did not pay for the poor strip job they did. I ended up contacting the BBB after the company told me they were turning me over to colletions. Apparently, Deck Rescue does not like the customer to ask questions and told the BBB that they and quot;severedand quot; our relationship after I asked Sherwin Williams their opinion. My whole story is already on your website.

Want to thank Charlie and his team for their excellent work on stripping and staining my deck and fence. Charlie contacted me right away, went out to my residence and e mailed me an estimate within 1 week of my inquiry. He kept me up to date on the weather and when he would be able to perform these services. My deck and fence look new! Very pleased and satisfied with Deck Rescue LLC.

Weather caused slowdowns, but once the sun was shining and temp warmed - they got the job done quickly. Overall looks great!

We will continue to use this service in the future if needed.

The man in charge was not able to supervise the job because he was taking care of his ailing parents. The two kids that came out to do the job did not power wash the deck correctly, and they did a hasty, haphazard job with the finishing, and it's now pealing off. The power washing was very hasty, and they didn't take the proper precautions to make sure that only the deck was power washed. As far as the finish, they only rolled one coat on, and did not brush it in at all, as it should have been. A second coat was never applied. We didn't watch them carefully while they were here, so we're not sure exactly where the fault lies, but the end result is a very poor finish on our deck. An individual from Sherwin Williams came out and checked the job and even though, he was new to the job, and was reluctant to take a firm stand with them, verified that the job was done extremely poorly. He was very friendly, but we would have preferred that he take more of a stand in the situation. More recently, he's backed off and recanted everything he said to us, making us out to be liars. Here we are, three months later and the finish is peeling.

Fred's crew did a great job. The porch itself if about 1,200 sq ft and we have a lot of lattice around the base as well. They pressure washed and stained everything. They also pressured washed the columns around the porch. We had some challenges finding days to work due to the weather, but Fred always kept me informed on what was going on. When I had some questions about why the stain took to some parts of the deck better than others, Fred explained everything to me and sent the crew out to do touch-up where necessary.

This company has a franchise arrangement. I used the company before, but this time I was in a different district with a different franchisee. My call was returned promptly,They had my previous information on file, and offered to do the job for the same price as three years ago. We scheduled the job for a few days later. The workmen arrived exactly as scheduled and did the job in a totally professional manner. I would definitely use the company again.

We liked everything about them. They were very professional, did good work, and were excellent at communicating with us.

They did excellent work for me. I can not ask for anything better.

They said they couldn't guarantee that it would look perfect, but it looks perfect enough for me. I'm very pleased with how it turned out.