SERVPRO of Lima

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This water damage happened late afternoon on a Wednesday. We had guests who were to stay in our basement bedroom two days later on Friday night. Servpro came out Wed, Thur and Fri to ensure they got it dried out completely before our guests came. They met that deadline, and then the following Monday came out to clean the carpet. They were very thorough and professional. We had to pay the $500 deductible and insurance paid for the rest. We forgot to pay the bill (holiday craziness), and they contacted me late in January to say they hadn't received payment. I apologized profusely and made the payment the next day. They were understanding and very kind. We will definitely use this company again!

Very poor. They wanted to do it their way or apparently they were`nt going to do it at all.

It did'nt.

SERVPRO arrived on timewith their Lime green van and was attended by clean professional-looking and acting young men. I hired this company because after I interviewed the owners I found out that this is a family owned company. I like like because they have a personal interest in doing a GREAT job and close attention ispaid tocustomer service and repeat business. I also learned that the son of the owners is one of the men who came to do the work. I was cute after they began unloading I noticed that all the hoses were lime green to match the van. They came and swept the whole house, then preterated the the whole house then cleaned and extracted any excess fluid from it. They then racked it and applied as requested a "Scotch-guard type" of protectant. Where the entertainment center had to go back they did a "Dry cleaning type" treatment so that the carpet under it would NOT be damp. The moved all the furniture that was necessary and placed "blocks" of styrofoam under some and "wrappers" under the others. They wore shoes covers and gave me some too, towear while the carpet was wet! I WILL be using this carpet cleaning company for a long time! When you see them around town, they are the Lime green van! Thanks again SERVPRO for a GREAT cleaning job! The Spencers

See above.

I will use SERVPRO in the future for all my cleaning and restoration needs, I will and have recommeneded to family. They went out of their way to assist me in any way that they could. I'm so impressed and so grateful. Thank You!