Don Snider Roofing, Insulation, Siding, & Gutters

The service was done when I was at work. Only person I came in contact of with was estimator and he was very pleasant and answered all my questions.

They took as long as they predicted. All done in 3 days.

Mr. Snider came out and gave me a reasonable estimate and in the end it came out exact. Despite the Spring rain that seemed to go on forever, the crew came every day that was possible to work. Everyone on the crew was very professional and the work on the job is fantastic and high quality. It is exactly what and how I asked for it to be done and the quality of the workmanship is great. They cleaned up and took away the old siding and remaining debris. Communication with the office was excellent. I am very pleased with the outcome. The color on the siding was an excellent match as well. Would definitely recommend the crew who worked on this job (Stan & Rich and someone else ).

To Don Snider's credit, I have been billed for and paid only for the initial $290 in repairs. I'm certain that they were as frustrated as I in dealing with the issue, as I know it cost them time and money to send somebody out on four different occasions. Likewise, to the company's credit, they were very responsive and professional every time I called, sending out a repairman that same day or soon thereafter. I do appreciate their vigilance in trying to address the issue and understand that water can travel in strange ways. I would be lying, however, if I didn't say that I wasn't disappointed that it took six weeks to finally fix the problem (especially since it originated directly over the spot where it was leaking). I am also a little disappointed that nobody followed up after this last visit and fix. Overall, though, I'm satisfied that the issue has been resolved.

Made an appointment for an estimate on April 5. No one showed or called so, I called and the company and was told that the bad weather prevented him from coming. I could understand this so, we made an appointment for Thursday April 7. Thursday arrived and I waited again and nobody showed or called at the agreed time. Again I called the company but, I told them not to bother coming out because if you can't make it for an estimate I sure don't want them on my roof job.

On 2/23/2011 Don Snider came to give an estimate for a mobile home roof that was leaking. A proposal was made up and accepted by both parties to seal and coat the entire roof and free it from leaks for 1000 dollars, with a one year warranty. 300 dollars was paid to the company until the work was completed. The company sent out a worker on 2/24/2011, the worker stated he completed the work as stated on the proposal and gave us an invoice that stated "Job done". The weather on the 24th of February was cold and raining so the sealant did not set properly. The rust immediately started showing back through and the roof still leaked and some how the storm window got broken during his visit. We did not know it was still leaking since the worker wrote "Job done”. We went ahead and paid to have the inside water damaged instillation and ceiling tiles replaced. The following week the tiles were soaked with water and showing huge water spots in several different places. Don Snider sent out a new worker to fix what his first guy messed up, this guy sealed 9 spots on the roof that he said were bad and kept coming back to seal new found areas. We had to keep calling the company to come back out. All of a sudden Don Snider tells His worker to only coat half of the mobile home and leave the rest of the rust showing on the other half of the roof. The contract states” Roll on one coat of aluminum fiber coating as needed on entire mobile home”. The first guy put on the one coat in the cold rain was not enough to seal the roof. Finally after almost two months I asked Don Snider to come out him self to see the work that his men did. He said he would and never did. A week later 4/12/2011 we call Don Snider to see when they could come out to finish the job. Don Snider then told us that he wants to “call it even at the three hundred already paid and he no longer wants to work on the roof”. He stated that “his company has already spent too much time on the project”. As a result of the company’s awful work we now have to have the inside replaced all over again (which cost 1300 $) and we still have the problem with the leaky roof.

I called Don Snider again and he finally returned my call a few days later. I quietly told him that water had been pouring through my fireplace and that I had called State Farm and an insurance adjuster was coming out. Within a half hour, his technicians showed up in the rain and started repairing the chimney. I had to leave when they first got there so I did not get to see what they did. The adjuster came and inspected the chimney/roof repair and gave me a check (minus my deductible) for the damage in the house. The adjuster said the damage was due to incorrect installation of the roof around the chimney and the vent stack. After my trip to the roof with Don Snider, his technican installed a drip edge on the one side of the edge of my roof and it has been installed incorrectly as well. He has sent me a bill for it and I have called him to discuss the damage to the house due to his company's incorrect installation of the roof to the chimney and the incorrect installation of a worn vent stack that caused the damage to the upstairs' hallway and master bedroom and the incorrect installation of the drip edge to the edge of the roof. I still have not received a call from him. To date, I have spent over $10,000 for his company's services and have referred him to many of my clients. I expected great service from his company and even more so, I expected respect. I feel that he has treated me as an "ignorant dumb woman" who he tries to appease with a pat on my head and minimal incorrect solutions to the problems his company created. My contractors have told me that the repair to my chimney/wall is still incorrect, that the materials used (more caulk) were not the right materials, and that I will have the same problems as soon as the caulk begins to disintegrate. The chimney/roof repair required flashing materials and mortar according to the adjusters at State Farm and those materials were not used. Needless to say, I will never refer Don Snider Roofing to anyone again. The financial losses due to the repairs I must make to the house are substantially less than the on-going anxiety and loss of faith that I have personally incurred. I trusted Don Snider and his company, thought I had a solid relationship with a good vendor and was on a first-name basis with everyone in his office. I joined Angie's List just so I could warn anyone who may be using his company to be careful and to scrutinze all of the work being performed, reviewing every step they complete, while using a trusted general contractor to oversee the job. No one wants to feel that they have been "had" or cheated -- I can truly say that is how I feel -- especially by an owner and his company whose services I had used for years and thought that I could trust.

My neighbor referred Don to us after he installed a new ridgevent. Don's team came out and left us with a professional estimate with the product literature, warranty info, and insurance info. It actually took us a few months to decide to do the job, but once we did he came right out. We love the product and so far the so good... I've already referred him to a few friends and neighbors.

Don was great. Came on time for estimate, inspected areas and made recommendations. Work was done within a couple of days of signing the proposal. Agreed to do work for what the insurance company paid. Never saw the roofers, they did the work while I was at work. His son did the interior paint and was friendly and professional.

On time and did the work correctly...No leaks....

Worker came did the install and left.

Estimate and service was prompt and courteous. Work went well. I would use again.

The estimator called when I expected, told me that he was nearby and asked if I could meet him in 30 minutes. He arrived on time and I explained the problem. He proposed a solution of removing the shingles, installing ice & water shield, flashing, etc. He gave me a written proposal with prices. I also asked him about adding additional insulation to the attic. He told me that his company didn't do that, but could recommend some reputable companies that did. I obtained estimates from two other sources. All estimates were pretty close. I decided to go with the one in the middle. I didn't end up picking Don Snider for this particular job, but I will definitely call them back in the future if I need their services. It also helped that the company I picked also did attic insulation.

Came out promptly and gave estimate, sched. service but cancelled and said they completed teh work. Called me to get payment over the phone by credit card before I inspected the work. The work that I requested was not performed. No 2% discount offered.

This is the 2nd time I have used Don Snider Roofing. The office staff is courteous, the estimator was detailed in his proposal nd the workmanship of the roofer was of the highest quality.

We met two or three times to discuss the price/plans, they finished the job on time, and they came back to inspect the work.

Left my number but no one called back until the next business day (Friday). Very nice conversation but I needed service yeterday.

I had significant wind damage ont eh roof of our home, causing damage to the ceiling inside the home as well. Don Snider roofing was very prompt in coming out and gving me an estimate. I also got estimates from 2 other company's. I had a couple of questions on tings and he was very courteous and helpful. he also told me one thing that another company was going to add, and he didn't have on his estimate was because it was a big money maker for the roofing company, and that my home didn't need it. I appreciated his honesty, and his price came in the lowest. Once I contracted with them, they were at the house less tahn a week later and got the roof done in one day. I am very happy with it, and the price and service.

It went very well. They did an excellent job! From the delivery of the materials to arriving on the job, to completing the roof, they were great. On time, very polite, very respectful and considerate. Very glad we chose them for the job. Thanks for all the previous reports on Angie's List!

Estimator came out as promised and left a professional proposal in mailbox. Office called several days later to follow up if we wanted work done. The work was scheduled and the crew came as promised. The work that was done was professional and I am thoroughly satisfied. I needed a better paid receipt to satisfy closing on the house (I added additional work to initial proposal and needed it called out) and they immediately fulfilled my request and e-mailed a new paid receipt. I wouldn't hesitate to use them again.

The estimate was was the lowest and we went with them based on other reviews from Angies List. Entire job was done in 1 day which was great but speed is not always most important. There were several items that required a 2nd visit and a LOT of nails left behind in flower beds and grass. They only did a magnetic roller, nobody walked around with magnetic wand to try and pick up loose nails. They did put down tarps but doesn't do much good when they are ripped or torn. Disappointed that the experience didn't match the reviews we had read online.

I was very happy and it was great. They gave a written estimate and were very prompt. They even gave me a copy of their workman's comp and liability insurance policies. They fixed it all within a week.

They were professional, they listened to what our issues were, and evaluated our roof and gutter just fine.

Due to the weather the roof replacement took a little longer than I expected but the end quality of the work was excellent. The price was not the best estimate I had received but was competitive. The gutter guards were added in all within the price of the insurance settlement. The only very minor complaint would be the post-repair clean-up. I was finding roofing nails around the house and yard for quite a while after the work was done.

Completely satisfied with work done. Work done in timely fashion. Would definitely recommend this company to others.