Custom Concrete Plus

Buyer beware! I hired this company to install an outdoor stamped concrete patio that required coordination with an electrician for a hot tub. The project was delayed 6 weeks after the original placement of concrete stakes and forms due to the City of Dublin electrical inspection. The delay was unfortunate but entirely common when city inspections are required. However, at least 3 weeks of the delay was due to Custom Concrete not returning my calls or prioritizing my project. After the concrete was poured, Custom Concrete placed a sealer that bubbled all over the entire patio the next day. As a customer, I understand that problems sometimes occur and perfection is unrealistic. Therefore, I allowed this company to make it right without paying them the final payment installment. After trying to use another chemical to remove the bubbles, the concrete looked completely uneven with large dark and light differences. At that time, the owner (Art) agreed to completely reseal the patio. After waiting 3 days to see if the new sealer would bubble and assurance from Art that it was "highly unlikely" to happen again, I paid my bill in full. About 2 weeks after the second sealer was installed, the bubbles returned in large patches. When I contacted Art, he suggested I wait a couple YEARS to allow the sun to wear off the defective sealer or contact the sealer manufacturer myself. I agreed to let this company walk away from this defective project if they were willing to compensate me in order to hire a competent concrete company to fix it. I asked Art to give me a fair refund amount and he told me to "keep dreaming." In addition to this company's complete lack of concrete knowledge, Art is the most unprofessional business owner I've ever encountered. Reviews from other sites say the same thing.

Getting the owner out there for a quote went very smooth. We were a little further out on the project than I wanted but it was to be expected since it was the busy season. The owner is a very easy going person and is pleasant to work with. Once the project was completed we were very happy with how it turned out. We were told to reseal the concrete every two years but after just a year it was wearing away and the concrete was losing its color. Tried to get in contact with the owner for a month and couldn't get a response. After leaving a response via Facebook he finally emailed back and said sunlight and weather can cause it to fade quicker. That made sense so I asked him if he would be able to come out and give a price on resealing it and still haven't gotten a response back. That was over 2 months ago. Him and his crew do good work but if there is something you have a concern/problem with dont expect a speedy response or a response at all.

This team is outstanding. Professional, respectful, friendly, experienced, attention to detail, thorough, goes the extra mile. We are very happy with the final result. HIGHLY recommend!

On 8/22 I called to get an update on the start date...I left a message but got no return call. On 8/29 I left another message to follow up...I received no response. On 9/8 I left another follow up message asking him to please call...I received no response. On 9/22 I left another message asking for an update and to please call me and it's now 9/26/16 and I still have no response. Art, if you are out there somewhere, please give me a call to at least let me know that you can't do the work, if that's the case. I can't believe in all this time you didn't have 30 seconds to pick up the phone and just give me an update. I'm really disappointed because now I have to start at the beginning with another company.

Since accepting, only contact has been a phone message stating they would be here first week in September. Tried to call multiple times and have left several messages trying to "pin down" time of expected start date. To date, no response and no show. I feel like, if they didn't want the work or couldn't preform, I would have liked to know as soon as possible so I could hire someone else because it still needs completed.

Art and his team were excellent. Art helped us think through and design exactly what we were looking for. He brought pictures of past jobs that he had done so that we could see examples of the patterns and colors that he offered and then pick the one that we liked. They even offered to start work before the date that was set. We were very happy because we wanted to use the patio for an event we had planned. The patio turned out just like the pictures that we chose from. Exactly what we expected - probably better than we could even have imagined. A few months later the patio is looking just like it did the day they finished. Perfect!

I cannot say enough good things about this company! You always hear the nightmare stories when folks talk about contractors, but I have no negative things to say about this company. I had gotten 3 estimates from concrete contractors and this company was by far the least expensive. Art, the owner, and his crew were fantastic! Art was there throughout the whole process and his crew was very nice and respectful. They kept me updated throughout the process and were extremely efficient at what they did. They took special care to minimize the damage done to our grass and the finished product looks great! I would not hesitate to recommend them for any concrete project.

Art and his crew were great. His price for the patio was fair. He started and finished exactly when he said he would. Not all concrete contractors are the same. We got ripped off by a different guy two years ago. He seems good - many years in business working with concrete business, nice pictures. Then he disappeared with our money. Art is the first to amid the concrete trade attracts drunks and thieves. Do not pay your contractor a dime until the day he starts work. We paid Art half the day he started and the balance about a week later when the job was done. He was recommended to us by Deco-Crete which is the top stamped concrete vendor in Columbus. Art and his crew are A+

The entire process was very easy. Art came by to review the scope of work and provide a quote. He was very responsive & transparent throughout the entire process. The project took approximately 1 week from start to finish. We were required to get a permit with the city; Art took care of this for us. Once we had the permit, Art and his team were there the next day (Friday) to remove the deck and prep the frame for the patio. The following Tuesday the team was back to start on the patio. By Saturday the patio was completed and looks awesome. Art and his team did a great job! We are extremely happy with our new patio and the service he provided.

Back of house

Owner came some 6 weeks before the work to provide an estimate, and to say it would be about 6 weeks before they could do the work. He called the week before the work to give me a date. The crew showed up on time and worked hard over 3 days, and returned after the weekend to complete the work. The crew was most professional and friendly. I made a couple changes in the project, which were accommodated quickly and with a fair price adjustment. The crew worked well to keep the damage to the grass at a bare minimum - great for backyard concrete work. We are very pleased with the end result and would hire them again.

While we did have to wait a number of weeks as he had jobs lined up. It was so worth the wait. Art and his crew were very friendly and worked hard. They did an amazing job! I was a little unsure about doing stamped concrete, but I simply LOVE how it turned out! They were also the lowest bid from the places we contacted. I would definitely refer them and would definitely use them again!

Never returned phone call to obtain a quote.

Art was able to fit us in quickly. We didn't have a large patio installed it's roughly 300 sqft plus wedding cake steps. Art finished it today and boy are we happy. Arts team did a great job and Art was nothing less than the best. I would recommend him to anyone with a word of advice, if Art is booked full his work is worth the wait

Art was very friendly and personally supervised the crew that did the removal and installation. Price was as listed on the contract with no issues. I would definitely recommend this company.

Art came out to give us an estimate. He was very professional and open to all of our questions and concerns. He returned to do the work shortly after we agreed to pricing and colors. He and his crew were very careful in caring for our yard and driveway and others ares they had to work around. He quote was very competitive and he was very honest with us. The patio looks great and we are very pleased. We highly recommend Custom Concrete Plus.

Excellently. The crew took time to explain how the rebarbed into my foundation to prevent separation, laid down reinforcement for the concrete. poured the foundation for the wall. slightly graded the patio away from the house, colored the concrete, stamped it, and then over cut it to prevent cracks. Very detailed.

Gave us an estimate and said we'd be on the schedule in a month. A month came and went, no contractor, no response to left messages about doing the work, had to seek service elsewhere.

It was great. They did the work with minimal disruption. They did a very good job of cleaning up after themselves. They wheelbarrowed the concrete so they would not damage our driveway.

Custom Concrete Plus were very punctual, professional, and seemed very reasonable. I definitely considered them. We just postponed the project.

They were pleasant and prompt in coming. The estimate seemed to be fair, I just decided to hold off on the job.

This is one company of several I had out to give an estimate on an investment property. Everything went fine, the owner seems nice. But the price was really high. It was the highest estimate out of about 5 estimates we had gotten. Not sure why it was so high., but it was several thousand more than the next highest. I probably wont have this company out again to bid on any of our other jobs, based soley on the price being so high. Everything else went fine.

Overall it went fine. Art and his crew were very professional and friendly. I never really knew when they were coming or going, only when they were starting and all finished, but, since the work was being done outside, that really didn't matter too much. The result is a beautiful new patio that looks nothing like plain, old concrete.

Art Mynes and Custom Concrete Plus were professional from our first meeting to the completion of the job. The work was of the highest quality and done in a timely manner. He responded to every question. Custom Concrete Plus exceeded our expectations.

The quoting process seemed to go well. We wanted a tan patio and brown wall. Art told us it would be about 5 weeks before he could begin installation. After 6 weeks had passed, I called to check in. Art never returned the call. A second call a few days later was also not returned. It wasn't until I called a week or so later and threatened to cancel the deal that Art called me back - within 15 minutes this time. They started work within a couple days, and the patio looked good, the patio color was right, but the wall was Gray. The stone was called Brownstone but isnt Brown at all. When we brought our concerns to Art he basically told us we got what we asked for, and "tough". The patio looks good even though the wall color is different, and Art did follow up with some minor cosmetic fixes. The product was excellent, the experience and the argument over color was not.