Cullins One Hour Heating & Air Conditioning

A/C Compressor wasn't working late Saturday night, called and talked to Julianna at 8 am Sunday morning. Very professional and attentive. An appointment was scheduled for 12-6 that day. Michael called at 845 and said he was 20 minutes away. He quickly diagnosed the problem, had it repaired and was on to the next call by 930. I can't express how satisfied we are to have selected Cullins for our complete furnace and A/C replacement 18 years ago and for the prompt, professional and courteous service that we continue to receive. Even the owner has come out for a PM call on a Saturday so his technicians can watch college football! They will always get my business for as long as I live in Columbus. I can't recommend enough!

Fabulous. Rob Byrd arrived quickly, found the problem and gave me options to fix things. AC up and running again and I every confidence in Rob's abilities. I'll be calling him back when I'm ready to put in a new furnace (which could be sooner rather than later!) Can't say enough good things.

We get them in here twice a year. We pay $15.95 a month which gives a discount on any service and parts, but also they come in twice a year to tune up the heat-pump and the furnace. They're due in here on July the 7th to do that. I think it was around $300. I've been using them for years. This was the actual owner that came out because they were short on people. It was a Friday and he came out about 7:00 or 8:00 at night. He didn't have any technicians available so he came out himself. I think that they are a little bit pricey. They do a great job, they are reliable, and they have gone out of their way when I had a problem with the thermostat. It was a very hot day and they came out that evening and replaced it.

I have had a very good experience. They are fantastic. When I moved, they gave me recommendations. He helped me out. The guys who come out are clean. I have used them for four years. I may have had them longer. My heat pump last about twelve years, and they kept it running. I never had any big bills. One was about two hundred dollars. They are a good company. Service, follow up, price, everything. It was great. I didn't have to worry.

We called to schedule an appointment for a maintenance check up. We spoke with Bob. He looked up the history on our new (old) house. He could not get us an appointment until June 6 but he would put me on a list to get me done sooner... if possible. Last Friday, May 26, we got a call from Cullins customer service , " One of the service men was in the area and had a client cancel an appointment. Did we want to take the the appointment?" We took the appointment and Noah showed up within the hour. Noah greeted us. He asked to see our HVAC system. He explained what we had and then cleaned the equipment. He left information about the cost of a yearly maintenance program for us to consider....all within One Hour. Noah's knowledge & professionalism about our equipment far exceeded any exceptions we had. Great Job...with all involved from beginning to the end!

I have avoided having to have major repairs on my air conditioner and my furnace because they maintain it it and when the little things start happening they're able to fix it. They are super.

Its very easy to schedule with them. They will send out reminders, I schedule at my convenience. Very professional, courtesy, they make sure to explain everything, no issues, they are great.

I have used this company several times with good service. I called for service and was directed towards their scheduling department as my AC was not working. I waited on the line for 15 minutes. The scheduler came on the line asked me for my name and if I had had service via the company. I said yes and she looked me up. She went to schedule and the computers - she said - were down. She would have her supervisor (or another person) call me to schedule. 24 hours later - no one had called. So I called again... I spoke to another lady who asked if I had had service and looked me up. She went to the scheduling calendar. She said that there were not any openings through the next week unless I had the service agreement. I asked what about the following week? She said that she can't schedule that far in advance. I asked if I call the company tomorrow (which would have been Monday) and she stated that wouldn't work as they would just direct it back to them. I was so angry... here I wanted service from a company who I had done work with - and they wouldn't schedule me. REALLY???

Cullens was very prompt. The technician was very friendly and knowledgeable. They fixed the problem with my furnace. I will use Cullens One Hour Heating and Air Conditioning again.

I was on the Angie's website cleaning up my account after having posted a review for some unrelated services I had just received, and realized I had not given a review of Cullins One Hour in quite a while. This company has been providing continuous amazing prevention work for my household for years now, and I thought they deserved a shout out for all of the great work that has been done. If you need a new furnace, AC, or whole house generator, these are the guys to call central Ohio!

They are a great service. I have a service contract, so I pay them a monthly fee and they come out twice a year and that is covered by that service contract. I have been a satisfied customer since 1995. They are timely, they keep their appointments and their service guys are always professional and protect everything when they work in my house.

Tech was on time, wore booties, explained the service that was completed (Fall furnace check).

The price was fair and we really like the owner, good business with with really good ratings, and they really delivered everything they promised. Our experience was fantastic. The owner of the company personally did the installation. Their attention to detail was very good. They're great. We used them many times.

We purchased our heating and cooling system last year. Collins did a great job and our system works great.

He was an individual and then went with a larger company, but we still do with him. We had some warranty work done so we didn't pay anything. We have been using them probably for 10 years. He seems more personal and seems to go out of his way to please you. We are very satisfied with them. I would use them again in the future.

They were very quick to resolve an issue that we had. They are always very prompt and professional.

Our experience with them has been nothing but very positive. Every crew who came to our house was really friendly, neat, professional, and has done a thorough work. Not even once, did we suspect that any unnecessary work was done just for the sake of charging us extra $. I would highly recommend them any one looking to keep their furnace well maintained.

These folks are honest and do great work. They are punctual and professional. Only complaint is their installation pkg cut a few corners and I had to make some upgrades to a nearly new system (they have solved this for current customers).

I have been a and quot;cluband quot; member with One Hour for over 5 years, meaning I prepay for regular annual servicing of my HVAC system, which cost ~190$ per year. Last February during the hot period, I turned my 11 year old Trane Central AC on. It made a huge racket, so I called One Hour for servicing. The repair person acted as professionally as I expected when he stopped his servicing to say that one of the parts that appeared broken cost $1,000 but he thought that it was probably not worth repairing. I was visited by one of the owners (I think) and was told that replacing my Trane AC unit with an identical unit would cost $11,000. Yes, that's right, the decimal and comma are in the right place: 11,000 USD! Nothing was in writing, and he did not differentiate between hardware vs. installation cost. He could install a lesser unit for $5800. They had determined that it would cost between $1000 and $1500 to repair. In consultation with One Hour , I took them at their word about replacement and repair cost, and decided that it was worth investing $1,500 to fix an $11,000 unit. I paid $1,500 to have the new parts installed, but the serviceman said that it required someone to return to charge the system. A new service man came to charge the system, and found that there was a leak, and that they would have to and quot;fixand quot; the leak to find out if there was anything else wrong, but that probably the coil(?) not sure anymore, but it sounded expensive too) needed to be replaced. Although opting to repair rather than replace came with a risk, at no time was I ever informed that the $1500 repair job was potentially only exploratory, and possibly not going to effect the repairs they were intended for. I made another appointment with Cullins to have the system/situation re-evaluated. At this point I did what I thought I had been ensuring myself against having to do by being a club member, and I went to Home Depot to talk to the person in the Trane display there. To make a long story short, before the appointment date that I had with Cullens, the new company installed a completely new Trane AC for $4800. $600 of that was for the installation. He even gave me the option of replacing my entire system with a new Trane system (furnace and ac) for $7200, but I decided against that after discussing this with them. I was frankly stunned to hear the cost differences between the Home Depot contract and One Hour. I phoned to offer One Hour the chance to purchase back the parts that they ordered, installed and knew never to have been used. I received a call saying that I would be receiving another call back, but never did receive the return call. The brand spanking new parts are sitting right now in my garage collecting dust. and quot;There is nothing better for your heating and/or air conditioning system than annual maintenance. Annual maintenance allows your system to work at peak efficiency year in and year out. A system that is maintained annually experiences considerably fewer breakdowns. This virtually eliminates the need for you to pay for costly repairs. You’ll enjoy the peace of mind in knowing that your system is saving you money on your utility bills every time it comes on. In some instances, the energy savings are enough to pay the cost of the planned annual maintenance serviceand quot;. From Cullins ONE HOUR web site.

Showed up on time for the scheduled appointment. Technician was very courteous and more than willing to answer any question I could throw at him. Completed the service very efficiently even with me observing a good deal of the time because I enjoy learning.

My experience with them was great. They had great service and workmanship. I would use them again in the future.

We use Cullins for our heating and AC - they are always very professional and do an excellent job.

I'm on a program with them. The experience has been perfect. They actually discovered the broken heat exchanger on my routine six months service. They showed me where carbon monoxide was going to be able to leak and they showed me that it was spiking there but my detectors hadn't picked up on it yet. They are super. The guys take good care of my house and make sure there is no damage. Once everything was all settled they came back and did a full air duct cleaning with the service because they knew they had stirred things up when they did the installation. I will always use them.

They were very professional, thorough and helpful. I would rate them highly and would use them again in the future if necessary.

Our heating and cooling system were roughly 20 years old. We had a maintenance and service contract with another very well known company in the Columbus area. Service was good, however, their products (furnaces) were super expensive. We got 5 estimates last winter and all were very high. This winter our concern about the furnace grew as we already knew that for safety reasons it had to be replaced. Cullins coupon/ promotion info flyer came in our mail and then we found Cullins on Angie's list Called them to check our furnace and got an appointment for the following day. A super nice employee came to our home. He arrived on time, was professional, courteous and honest. After inspecting the furnace he verified what he already knew. The furnace had reached a critical point of danger. He said that the furnace was definitely on the edge of causing a potential tragedy (carbon monoxide poisoning) which we already feared. He gave us an estimate on a new furnace. There was no pressure for us to replace the entire heating and cooling system. The emphasis was on buying a good, affordable furnace in order to make our home safe. He did not try to sell us the top of the line furnace and air conditioners. We saw many different options. We were reassured that one of the least expensive models would not only make our home safe but also meet energy efficiency standards and save us money on energy costs. In the end we decided to go with a mid-range priced furnace. We got a better deal than the promo discount coupon. Because we decided, on our own, to replace both the furnace and AC we got an even better deal. The installation was scheduled for two days later and was completed quickly and on time. Very clean job. Since then my gas bill has decreased significantly. The first time we used the AC it was not cooling the house. We called Cullins and they had a service tech here within a few hours. Problem was something minor and was corrected within about 5 minutes. The house is cooler than it has been in many years and my electric bill is lower. Cullins is a great company with excellent service. We are quite satisfied and glad to have found Cullins to install and service our new heating and cooling system. Definitely do recommend Cullins to family and friends.