Ascent Roofing Solutions

He was the nicest young man and did a great job.

They performed the services as detailed.

LeRoy arrived on time for the appointment. He did thorough inspection to look into my concern about damage caused by the house's gutters overflowing and backing up. He noticed some problem areas the other 2 companies I had out had not seen. He said estimate would be emailed to me. I called on 5/13 as I have not yet received the estimate.

We called Ascent due to a dripping sound in our wall during heavy rain today. They were at our home within the hour. The guys were courteous and prompt. They did a thorough inspection in the attic and on the roof and at a great cost. Luckily nothing was found to indicate the roof as the source. We will be using them in the future due to the great response time and professionalism!

Jeff came out on time and inspected thoroughly. They determined it wasn't an active leak and made suggestions about how to get it fixed, but that they didn't do that kind of work.

They were good. They did a fine job, were easy to get in touch with and came on time.

It went very well. They were professional and told us that our gutters weren't that bad - surprising, because it's been years since they were cleaned.

They fixed some siding and made sure it did not come off again. I waited to write this review but it has been a couple years now and the siding is still where it needs to be (it previously came off every time there was a wind storm). I am very satisfied with their work. The date of work is approximate (I can't remember the exact date the work was performed).

The roof was scheduled and completed in one day. Thanks to Ascent Roofing I have a brand new roof and it only cost me my deductible of $500.

The company was responsive in setting up the installation. The equipment however is inferior, very small for the cost.

How'd it go? It didn't....The guy was a no-show, no-call, no- nothing. I guess I rushed home for nothing. The company obviously seems a little unorganized.

We had water marks in my sons closet on the second floor. We needed service before more damage and mold occurred. I did my due diligence with selecting a roofer. I called four Angie List providers. One did not call back. One said they couldn't get out to give a quote for over two weeks. One gave a quote but seemed uninterested in the business. Ascent Roofing called back promptly, provided a quote, and honestly discussed the immediate needs and items that could wait. We ended up having quite a bit of rotten wood and rusted metal under the deteriorated roof. Apparently, a previous roofer neglected to meet roofing codes which caused our future issues. Ascent took tons of pictures to share the condition of the roof, not only for the quote, but while completing the process. Ascent was wonderful about providing multiple cost/product options to fit our budget, considering the additional repairs needed. The only challenge we had was that the project was started, but we had to wait a week to finish despite initial communication of returning to the project sooner. I have to say though that Brent, the owner, was in regular communication. When he found out the project manager did not return on the day expected, he sent a email to let us know the new schedule. Brent has strong customer service which built a trusting relationship with him and his team. I was very impressed.

Having work done on the roof was a dreaded experience. We went through the process of contacting several vendors for an assessment/evaluation of the situation. Through this process, we began to see who was telling us a correct story and what exactly needed to be done. About three estimates were comparable in terms of the basic cost. However, we decided to upgrade to better materials and warranty to give peace of mind in the future. Basically, the estimates were equivalent. However, the company that provided the peace of mind we were seeking was Ascent Roofing Solutions. The co-owner, Brent, admitted his prices might be a bit higher than most, but we would get what we paid for. He came the first time and surveyed the situation. He talked at length with us and then set up an appointment for the second visit to go over a proposal and cost options. He was not in a hurry to move on and did not use any pressure techniques. A third appointment occurred to refine the proposal before both parties signed it. In all cases, Brent was on time and had done what he said he would. Besides the options provided for materials and so on, a reason we went with Assent is that Brent came across to both of us as being passionate about what he is doing and is very interested in providing the customers with what they want and need. We found his listening skills to be refreshing. We also found him to be reliable, honest, and dependable throughout the entire process. He did what he said he would do and when. After the third visit and with the proposal finalized, Brent arranged to do the roof just one week after the proposal. He answered all questions about what was being done, how it was being done, and specifics of the work such as how various concerns would be addressed and how our property would be treated. The start of the project was delayed one day because of weather. A couple days before work commenced, materials were delivered as promised. Great care was taken to protect our custom-made driveway and deck. On the day of the scheduled work, a crew of about 9 arrived (Brent as well). They began work right away. They put down tarps and wood planks to protect property. Work began, and these guys worked and worked VERY hard throughout both days. They were there from 7:30 in the morning until dark. They took a couple of short breaks each day and did not goof around. They appeared very competent as we watched a lot of the process. They worked well as a team. When we had a few questions, they answered. Brent had accommodated us with a few special requests, and he conveyed these to the workers. On the first day, two major unanticipated and undiscussed issues occurred. Brent was there, we made decisions, and he had additional materials delivered within an hour so work progressed. He clearly quoted additional prices and stuck to these in the end. On the second day, it was to rain late. The workers were behind schedule because of previous issues, but worked as late as possible to protect the roof. The third day they showed up and finished early. Another issue evolved. Brent immediately handed it and again quoted a price. The workers cleaned up everything, and one could not tell they had been there. They protected our property at all times with tarps and other materials. Everything was put back from where it was moved and, to date, we have not found any nails in the yard or beds. Three or four days after the job was done, Brent scheduled another appointment to finalize the job and to receive final payment. This indicated to us that he was interested in other things besides just money. He wanted to make sure we had time to absorb what had been done. When we did meet, there were no surprises for him or us. We are confident if a problem does occur as a result of the new roof, Brent will be “on it” to make the situation right. We made the right decision on this. We hope no more problems with the roof will occur for many years. However, at that time, we would consider Ascent again. Working with Brent and his company was a great experience and pretty painless (except, of course, the check handed over to him in the end!). This would have had to be done with anyone, but we did not resent the payment. Brent was easy and fun to work with.

The contractor inspected the roof and took care of a few minor issues, nail pops, etc. Stated the roof was in pretty good shape. Appears to have done a good job.

It was very good. They even had the company representative with them. He was in there working too. It was very nice. They did a fantastic job. It was a great experience. They were here for three or four hours. There were no extra charges. They were very prompt. They had a supervisor that was on-site the whole time. They were very courteous. They cleaned up after themselves. I was very happy.

They came to investigate and found that I actually needed the help of a mason (and referred me to a great company). They offered to instead repair some siding I needed done. Unfortunately, they were unable to find the same material for the siding. They were a great company to work with -- they just weren't able to help me with what I needed done.

It was good. They seemed pretty competent although they did and they came out and inspected the roof, and they gave me a write-up and they cleaned up the gutters pretty efficiently. They nailed some parts of the gutters where they were coming off of the house, but he did tell me that he thought we needed a new roof and when we got it looked at by somebody else, they disagreed with that. So I don't know whether it is some kind of subjective opinion or whether they were trying to get us to do more work with them that might have been unnecessary. I'm not really sure because down the road we probably, maybe five or six years we need a new roof and he was like it was much more sooner than that.

The service was very good. They were professional and seems to know about their product in general attic fans.

Made repairs same day as inspection preventing any further water penetration and damage.

We had a lot of trouble with scheduling but once we got it all figured out, it was fine. I felt like it was more of an appointment to tell us what we needed to have done for a lot of money. I felt the deal was a little unclear but the work they did was good.

Initially after I purchased the deal they emailed me saying they we were outside the service area. We could never get in contact with the provider after this. I called them multiple times and they never responded.

.I received a letter from my insurance company, claiming that the roof had granule loss according to a recent inspection of their own. They asked that I check it out and inform them of the measures I took to address the situation. Brent scheduled an inspection with me within a week and arrived promptly on time. After going up on my roof and taking some pictures, he informed me that I would likely have 5 years before needing a new roof. He explained that the granule loss was not that bad, and that the roof actually had some features that prevented damage. Unless we have a few more really bad winters, he said I should have several years left with my current roof. He was knowledgeable and honest about the condition of the roof. I was relieved and appreciated the information. Brent then wrote up a report for me to submit to the insurance company, along with the pictures he took of the roof. He emailed the report and pictures to me the same day that he inspected the roof. I am very satisfied with his honesty and professionalism. I would recommend his company to anyone and will definitely contact him in the future when I need a new roof.

They rescheduled for their convenience. They did not have all of the equipment. They came back out and did an adequate job. They seemed to be trying to find other work that needed to be done than worrying about the work I had hired them to do. They provided me with an extensive estimate of other work. That is not really what I was looking for.

Great service. We wanted to have roof inspectedto see if it should be relplaced. He took pictures and did a complete inspection. It was great.

Originally my appointment was scheduled for Thursday March 6th. LeRoy from Ascent Roofing arrived on time and quickly realized his ladder was not big enough to reach all the siding on my house. I had explained to Danielle when I booked the appointment that my home is a 2 story home so I was a bit confused as to why a large enough ladder wasn't brought. That point aside, LeRoy was very professional. We talked about the areas of the house where siding needed secured. He also pointed out that he can see areas on the front of the house the need maintenance. He indicated that a re-schedule of the appointment was needed so he could bring a larger ladder with him. He indicated that all work would be done then along with him providing an estimate for any additional work that he felt would be in our best interest to have done. I did not wait for Danielle to call me back to reschedule; I called her the next day. She got us on the schedule for Monday March 10th which was sooner than I had expected. LeRoy was again prompt with his arrival, briefly talked with us about the work he was going to do and then got to it. We are very pleased with the service we received from LeRoy and would use them again in the future should we need their services..