CARROLL'S CARPETS

This place and the owner is a joke! We had a whole of carpet and bathroom and kitchen flooring installed. Spent a lot of money and the carpet layers stole something from us which was later found supposedly rolled up in a roll of carpet not sure how that happened then 4 years later every room of carpet is loose and bubbled up in every room now only my husband and I live here so there’s barely any traffic. My husband called to see if we could have them back their product and come out and have it stretched and fixed. He immediately got an attitude and said he didn’t believe us didn’t want to see pics or anything basically sorry about your luck . I had multiple interactions with this man the owner and he has a bad attitude very rude not sure how they’ve even stayed in business because they have no customer service whatsoever I would never ever recommend them to anyone!

Owner of the store was very rude and condescending. Installer of carpet and vinyl was late and did not do a very good job of carpet installation and the vinyl floor sub floor was not stapled down properly.

First my wife called and she got the person to say that she would be called back by a person who could come out. That person left a message and told her to contact the store again for him to call her back. I went to the store, acting like a new customer, requesting the same service and he said someone would call me. I did receive a call 3 business days later (5 calendar) and the person left a message. The message was the same, contact the store again to have him call me back. This is difficult when you can not call the person who is coming out directly by returning his call. I call the store back and explained what had happened only to be hung up on.

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They did a really nice job. We were quite pleased.

The majority of my experience with Carroll's Carpets was positive. The price was good, the carpet and padding are good quality, and the installers were excellent. The only negative was my interaction with the owner of the store. As a woman shopping alone for my own residence, his remarks clearly indicated to me he thinks women are unknowledgeable about shopping for carpet (it's not rocket science for pete's sake). In addition, he abruptly hung up at the end of two phone conversations I had with him - no thank you, no goodbye, nothing. I found that rude. He also had the installers scheduled to arrive a day early, when I clearly told him I am never home on Mondays because I babysit my granddaughter every Monday. In short, I found this man to be very condescending and discourteous.

We needed carpet for our whole house and choose Carrols based on the great reviews! We were not disappointed. They were very informative about the different types and styles and helped me choose one that would be great for my busy household. Their prices were much better than I had been quoted for a similar Stainmaster product and I was able to get a high quality carpet within my budget. The install was the very best service I have ever received. The gentlemen were on time and very professional. They were very careful with all of our furniture. They worked room by room and left our house in perfect order each night. They took extra steps like vacuuming the subfloor after tear out and they hauled away the old pad and carpet each day of the three day install. The carpet in beautiful and I would recommend Carrols to anyone!!

Price was significantly better than other quotes I received. I gave instructions to select neutral carpet and vinyl from on-hand stock, and the house looks great! Carroll's came in and transformed the house in three days. I would use again.

They did a wonderful job. They even called out a plumber to pull up the toliet for the floor install

They were wonderful and came to fix a small problem that very day. It was an excellent job and every one loves it.

They were late b/c of vehicle problems (no biggie - stuff happens), but worked hard once they were here. We bought our house 6 years ago, had new carpet put in on the main and 2nd floors, but the bumps started appearing all over the place and the carpet reached a point where something had to be done for safety reasons. Everything looks much better now - you'd never guess that parts of the carpet had once looked like ocean waves. They were here about 4 hours, so that made it a lot cheaper than having all new carpet installed. I would hire them again.

We ordered the carpet and vinyl about a month and a half before it was installed. We were gutting a house and needed time to work in the house before installation. They were patient with us and only called one time to see where we were on the house. When they arrived for the installation, the men were courteous and prompt. The work was finished in 2 days, and clean up was excellent

Excellent. We happened to find a remnant carpet with an additional discount on our visit to the store. Salesman was very informative and offered to cut off a small piece so we could take it home and make a decision. Installers were at our house less than one week later. The 2 installers were very knowledgeable and efficient. Installer Rodney had been installing carpet for over 20 years and took extra precautions to stretch out the carpet. He also helped with caulking a spot under our door, where water had leaked in. We had considered just getting a carpet from a larger retailer, but decided to support a local company instead. It was a wise decision and we will go back to Carroll's for future carpet or other flooring needs.

The job went excellent! They had really good installers. They were on time and efficient. They did a good job.

First of all when the salesman found out I didn't need a lot of carpeting and didn't need it to match he showed me the room where they kept remnants. He didn't spend any time at all trying to see me expensive carpeting from the display areas. He pointed out the rolls that would fit the rooms I was carpeting. I went back a couple of times before confirming the deal. They were very, very nice and patient with me. I eventually chose two amazing carpets that would have easily cost 50% more at the other places I had shopped. I wrote him a check for half of the price. Two really nice guys came over and installed the carpeting as agreed upon. All went well. I got an invoice later and paid the balance.

Great! We called, they said someone would call us back before the end of the day, they called back about 1 1/2 hours later, we explained the problem, they came out same day and repaired the carpet for us. Great work, reasonable price!

Their price was a bit expensive. However, they did do a good job.

I've purchased rugs from them before as well as had carpet repaired by them. As usual, they do an excellent job, no matter how large or small the project. The entire staff is friendly, professional and very knowledgeable about their products.

They were the best ever. They moved my furniture and were very careful with everything. I found them to be polite, and when they found some mistakes, they made me aware of them and corrected them. They were on the ball and very careful with my belongings.

I think they are a little higher in prices then most companies, however I like them so I will continue to go to them. They come when they say they are going to come, and they do a professional job. I don't have to worry with them in my house, they are all very professional when they come out.

Installer arrived on time and worked from 10 am to 6 pm without stopping for lunch on the first day and 10 am to 4 pm on the second day. Very professional and polite. One part of the process we were not as happy with, he was unable to help us, but when we called the next morning, the sales representative had another installer out to remedy the situation to our satisfaction. The store would NOT accept the rest of our balance payment until we were happy with the results.

I had a deadline I was working under and they were still able to finish the project in time even with the unexpected problems with the old kitchen floor. The finished kitchen floor and bathroom floor looked great! They cleaned up all the mess from the old flooring so you wouldn't even know what a mess it had been. I have used them to carpet my own home in the past and they are professional every time as well as timely in their work

The folks at Carroll's Carpets are great and easy to work with. They go out of their way to find what you're looking for, even if they don't have it in the store. This is the second basement finishing job that we've done where Carroll's Carpets has provided the flooring and carpet as well as the installation services. The installing crews employed at Carroll's Carpets are the best you'll ever get to deal with...very professional, neat and courteous.