Carpet Sales and Installation, Flooring Sales and Installation, Hardwood Flooring Sales and Installation,
... +1 more
About us
Business highlights
91 years of trusted experience
Services we offer
Services we don't offer
Amenities
Free Estimates
YesWarranties
YesAccepted payment methods
Reviews
3.45 Reviews
Showing 1-5 of 5 reviews
DON R.
03/2016
carpet installation
+ -1 moreunknown
Description of Work: .
| Rating Category | Rating out of 5 |
|---|
Yes, I recommend this pro
Sherrie P.
07/2015
carpet installation
+ -1 moreTheir customer service was excellent. There were problems with installation but they replace carpeting free of charge.
Description of Work: Installed carpeting.
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| quality | |
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Yes, I recommend this pro
$4,500
Mayme W.
05/2015
flooring contractor
+ -1 moreWe picked out our carpet and set the install date. The installers arrive. Three Mexicans that can't speak English. They begin to install the carpet and we see its the wrong carpet. The house was one we just bought and were fixing it up. The house was empty at the time of the install. When we told the installers it was the wrong carpet they just smiled and nodded and continued to install it. We called RITE RUG. The manager told us to let them finish installing it and we could go ahead and move in. This was a Friday and we were set to move in Monday. He said they would move everything and reinstall the correct carpet. Monday comes and no one calls. We call them and are transferred to a Manager. We set up a date to have someone come out to confirm it is the wrong carpet. It is and he says it could be a while because the correct carpet is on backorder. Three weeks later we get a call to say its in and set up the date. I ask who is going to move all of our stuff since we are still unpacking and have boxes everywhere. Im transferred to a customer service "Manager" who tell me we are responsible for moving everything but large furniture. We go round and round for days about this since we were told Rite Rug would moved everything. The "Manager" keeps telling me its not RiTE RUGS fault the warehouse made the mistake. We are moving our stuff. He refuses to let me talk to anyone else higher than him. I call corporate offices for days and get no one. The install date arrives and finally the regional Manager calls me and apologies. He goes on and on about how sorry he is but offers nothing in the way of compensation. We spent half a day repacking everything so the new carpet could be installed. I also had to help the installers move the furniture to reinstall the new carpet. The only good thing that happened from this is the correct carpet was finally installed and it looks good. They should change their name to WRONG RUG. We will never use them again.
Description of Work: Installed 1000 square feet of carpet.
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$4,600
Response from Rite Rug Co
Peter C.
02/2012
carpet installation
+ -1 moreunknown
Description of Work: i have been sitting here all day waiting for the installers. it is now 7:45 pm. the manager from the morse road store is the only reason they dont get all "F"'s. however that could change. i will never use rite rug again, i would rather have straw on the floor than go through this. nevermind, i am giving them all "F"'s!
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Julie L.
02/2011
carpet installation
+ -1 moreSee above.
Description of Work: We purchased vinyl flooring for our bathroom and requested that the company install it. We were told that the installer would take care of the commode and that we would not need to hire a plumber. As it turned out, we were very happy with the installation and product, but did need to hire a plumber because the bolt(s) snapped off at the base of the commode. We were told by the plumber who came (for an additional $115) that the installer should have been able to remedy the problem. We don't know why the bolt(s) broke and why the installer couldn't replace them. Otherwise, the experience with Rite Rug was very professional and excellent in every way. We may have been able to get a reimbursement from Rite Rug for the cost of the plumber, but we didn't forward the bill to them. We also lost the use of that bathroom for a much longer period than we anticipated, which was quite inconvenient.
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Yes, I recommend this pro
$450
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Contact information
1613 Victor Dirve, Lancaster, OH 43130
www.riterug.comService hours
Sunday:
11:00 AM - 6:00 PMMonday:
9:00 AM - 8:30 PMTuesday:
9:00 AM - 8:30 PMWednesday:
9:00 AM - 8:30 PMThursday:
9:00 AM - 8:30 PMFriday:
9:00 AM - 8:30 PMSaturday:
9:00 AM - 7:00 PMLicensing
Insured
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Carpet Sales and Installation,
Flooring Sales and Installation,
Hardwood Flooring Sales and Installation,
Ceramic Tile
FAQ
Rite Rug Co is currently rated 3.4 overall out of 5.
Sunday: 11:00 AM - 6:00 PM
Monday: 9:00 AM - 8:30 PM
Tuesday: 9:00 AM - 8:30 PM
Wednesday: 9:00 AM - 8:30 PM
Thursday: 9:00 AM - 8:30 PM
Friday: 9:00 AM - 8:30 PM
Saturday: 9:00 AM - 7:00 PM
Rite Rug Co accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
Yes, Rite Rug Co offers free project estimates.
No, Rite Rug Co does not offer eco-friendly accreditations.
No, Rite Rug Co does not offer a senior discount.
No, Rite Rug Co does not offer emergency services.
Yes, Rite Rug Co offers warranties.
Rite Rug Co offers the following services: Sales and installation of all types of floor covering, including: carpet, hardwood, laminate, vinyl and ceramic tile. FREE in home shopping service. Choose & purchase your flooring in your own home. We'll bring the store to you. Schedule an appointment online at www.riterug.com 12 month 0% financing available - see store or www.riterug.com for details.
Installation of flooring not purchased through Rite Rug.
Contact information
1613 Victor Dirve, Lancaster, OH 43130
www.riterug.comService hours
Sunday:
11:00 AM - 6:00 PMMonday:
9:00 AM - 8:30 PMTuesday:
9:00 AM - 8:30 PMWednesday:
9:00 AM - 8:30 PMThursday:
9:00 AM - 8:30 PMFriday:
9:00 AM - 8:30 PMSaturday:
9:00 AM - 7:00 PM