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Pure Comfort Heating & Cooling LLC

4.9(
37
)

Heating and Air Conditioning

About us

The HVAC technicians at Pure Comfort Heating and Cooling LLC in Lancaster, Ohio, bring more than 30 years of experience in selling, installing, and repairing heating and cooling systems for homeowners in Greater Fairfield County. Trust your family’s comfort year round to our heating and cooling team for expert work on air conditioning systems, furnaces, heat pumps and more. Whether you need emergency furnace and air conditioning repairs or regular pre-season maintenance, our trained technicians deliver dependable results every time.

Business highlights

9 years of trusted experience
Emergency Services Offered

Services we offer

"Take Comfort In Our Integrity" Heating & Air Conditioning - sales, installation, service & repair Family-owned heating and cooling company Licensed, bonded and insured Serving the comfort needs of customers in Lancaster, Logan, Somerset, Amanda, Baltimore, Rushville, New Lexington, and all communities in between Free estimates

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

10%

Emergency Services
Yes

Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.937 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
95%
4
3%
3
0%
2
3%
1
0%
Rating CategoryRating out of 5
quality
4.8
value
4.8
professionalism
4.9
responsiveness
5.0
punctuality
5.0
Write a review
Showing 26-37 of 37 reviews
Colby B.
10/2016
5.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$39
Jennifer P.
09/2016
5.0
heating & air conditioning/hvac
  + -1 more
Excellent repair and service
Description of Work: Air conditioner repair
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Kathy W.
06/2016
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Replace AC
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$3,300
Judy C.
06/2016
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
Celeste R C.
06/2016
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
Darren G.
06/2016
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
Dave M.
06/2016
5.0
heating & air conditioning/hvac
  + -1 more
Great -- quick, painless.
Description of Work: A/C tune up/assessment
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$39
manuel G.
06/2016
2.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: IT was supposed to check the a/c systems for possible leak , for I decide if I want to be fixed or just service again ,but they just serviced and now i don't know what is wrong with the unit at the moment if working fine.The system check was supposed to be$69.00 but because was charged with freon they charged over$400 at the end he charged for$285.00 because the misunderstood and with the word of no charge if they need to return to check but the same i don't know if everything is ok or something is wrong.I signed the invoice and say is only for 30 days the warranty and i don't think they come back.The technician was respectful and friendly and the staff make the appointment too ,is just was to expensive and no that what i looking for.
Rating CategoryRating out of 5
quality
2.0
value
1.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
$285
Response from Pure Comfort Heating & Cooling LLC
We are truly sorry that your experience with our company was not a good one. There was a misunderstanding regarding the nature of the service you had requested. We were to do a leak test and that was not done, instead 4 pounds of refrigerant was added to your AC unit. The cost for this service would have been $501.00 ($69.00 service/diagnostic fee and $108.00 x 4 for R22). Once we realized that there had been a misunderstanding we reduced your invoice amount to $285.00 and advised you that if at anytime during the summer your unit was not properly cooling that we would come out and do a leak test at no additional charge. It is our intention to treat our customers as we want to be treated and we are very sorry that we made this mistake. Best Regards, Mike Darby
Paul M.
06/2016
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Fast inspection and service
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$39.99
Bonita L.
05/2016
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Spring tune-up on air conditioner
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$40
Edgar P.
04/2016
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: check A/C for proper operation. He explained everything he was doing and answered all of my questions.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$39
steve S.
07/2015
5.0
heating & air conditioning/hvac
  + -1 more
Good
Description of Work: Performed ac tune up replaced capacitor
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
Response from Pure Comfort Heating & Cooling LLC
Thank you for allowing Pure Comfort the opportunity to serve you.
    • 1
    • 2(current)

Contact information

1479 Sugar Grove Rd SE, Lancaster, OH 43130

http://www.purecomfortheatandcool.com

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day

Licensing

Bonded
Insured
No License Required for Trade

Trade License Number
48181
Trade License Locale
Ohio
Trade License Expiration
02/03/2018
Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.

Service Categories

Heating and Air Conditioning

FAQ

Pure Comfort Heating & Cooling LLC is currently rated 4.9 overall out of 5.

Sunday: Open All Day

Monday: Open All Day

Tuesday: Open All Day

Wednesday: Open All Day

Thursday: Open All Day

Friday: Open All Day

Saturday: Open All Day

Pure Comfort Heating & Cooling LLC accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Pure Comfort Heating & Cooling LLC offers free project estimates.
Yes, Pure Comfort Heating & Cooling LLC offers eco-friendly accreditations.
Yes, Pure Comfort Heating & Cooling LLC offers a 10% senior discount.
Yes, Pure Comfort Heating & Cooling LLC offers emergency services.
Yes, Pure Comfort Heating & Cooling LLC offers warranties.
Pure Comfort Heating & Cooling LLC offers the following services: "Take Comfort In Our Integrity" Heating & Air Conditioning - sales, installation, service & repair Family-owned heating and cooling company Licensed, bonded and insured Serving the comfort needs of customers in Lancaster, Logan, Somerset, Amanda, Baltimore, Rushville, New Lexington, and all communities in between Free estimates

Contact information

1479 Sugar Grove Rd SE, Lancaster, OH 43130

http://www.purecomfortheatandcool.com

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day