Window Universe

Cannot say enough about how pleased we are with Windows Universe Lance and Dustin both listened genuinely to our concerns about the project and made sure that each detail was taken care of. A year ago we had 17 windows installed and this year 3 more in the garage, one of which was a larger area that we opted for glass block. Windows look great and the aluminum wraps are perfect. No more problems. Everything looks beautiful!

This company was very professional and easy to deal with. Chad, our salesman, was very well versed in his product and provided much knowledge to help us choose the right windows for us. No hard sell, just good information. They kept us up to date on the schedule and were very good at meeting the schedule. A good company to work with. Would highly recommend.

Everything about Windows Universe was great from the quoting process, measure, manufacturing to installation. First started with my awesome Sales Rep Lance who understood my needs and provided a straight forward quote. I stopped by the showroom to see the windows in person and Lance greeted me gave me a walk through and I made the purchase on the spot. The price was very competitive in comparison to the competitor with the name in reverse :). After purchase Dustin came out for some official final measurements and I received weekly emails on the status of my windows and patio doors. About 8 weeks later I got the call your windows are in and installation was scheduled for the following week. The installation team arrived on time and were very professional and all worked well and treated my home like it was their own home. If you are looking for replacement windows for your home look no further and call Lance!

Great experience from beginning to end. Expert installation and high quality, beautiful windows. I highly recommend this company for any window replacement needs.

Excellent from start to finish. No-pressure sales rep, on time installation, great installation crew and the windows/installation cost was the lowest of three competing brands. They aluminum wrapped around the windows so they fit in seamlessly with the modern style house.

The sales representative that came to house to assess the project for new patio door was very helpful and direct. The quote was sent promptly and once we made decision to proceed, Window Universe representatives kept us informed of status of order and projected timeline on a weekly basis. The installers came today and came during the window of time they said they would, completed the installation in a neat and professional manner. Although there may be a minor issue we may need to contact them about, we are very pleased with the product, the installation and our overall experience. Thank you.

They gave me the best price out of 3 quotes (were in the same ballpark), were straight-forward and didn't offer ludicrous discounts because of "my last name" or because the salesman "liked me" (roll eyes). Their communication was excellent, the office personnel were friendly, the windows arrived slightly earlier than expected and the installation was very thorough, efficient & professional. They were great, and I'll be using them again for more windows in the future.

The installation crew was great! They were on time, professional, and did the job in a timely manner. Highly recommend.

The whole process was wonderful. The initial sales visit was quick and to the point, provided us the brochure and a run down of what we were looking at. Left us with a simple smile and a, "give us a call if you'd like to proceed!". No pressure or long-winded sales pitches. Once we decided to go ahead with the order we called up the office, they scheduled the final measurement appointment for the next day, and then proceeded to send out email updates every Friday. That kept us informed on how long the ETA on the production was, and then once they received it, how long we could expect for scheduling the installation. We got the installation scheduled, the crew showed up right on time, got all of the work done professionally, and I didn't have any complaints with the workmanship. When the new-construction bathroom window was removed, a small chip of siding that had adhered to the frame came out with it. We found the chip, and they were able to re-attach and seal it up with color matching caulk. Really happy with the entire process, and I believe it was worth a slightly higher price to have the job handled so well.

This was our second time hiring Window Universe to replace some of the old windows in our home, and both times we've had a great experience. They are prompt and professional, give regular updates as you wait for your windows to be ready, and never try to upsell you on things you don't need or want. We will definitely hire them in the future!

Love my new windows. Staff was very helpful and easy to work with around my schedule.

Window Universe was great from the no pressure sale to adhering to the time frame they provided to the completed installation! The installers were friendly, efficient, protected the floors, and did a great job! I like that the installers are employees and not subcontractors. I am very happy with the entire process .

The installers were right on time! They cleaned up any messes that were made. Made sure the windows were cleaned after putting them in. Showed me how to operate the new windows. I will definitely use this company to replace the rest of my windows. My only complaint is how long it took to get them.

Everybody associated with the job was excellent. From Peggy who showed us all the window features in the showroom, to Dustin who was very helpful working with us on our front picture window layout, and finally Sam and his 3 helpers who did the final install. The 1st and 2nd story windows plus the storm doors were installed in 2 days which I thought was incredible. I thought we would have a big clean up job when they were done, but not so. The first thing they did upon starting up was to lay tarps down all over the place, wherever they walked and beneath and around the windows. They then had a powerful battery-operated vacuum cleaner they used to clean up any mess around the windows and doors after each install. The only job for us at the end was to re-hang the curtains and drapes and they even offered to help us with that. Finally, we absolutely love the windows, both how they look and operate.

Very happy with this company from sales, prep, install to clean up. Supply chain issues delayed our install, but updated weekly. Lead remediation issues with the upper windows too. While not the cheapest around, the overall experience and warranties offered led us to select Window Universe.

Everyone I encountered was very professional, responsive, and skillful. From contacting them to having men come out to do the work, it all went very smooth. It was a pleasure dealing with them.

Window Universe installed new windows throughout our house in February 2021. We received eight, yes EIGHT, quotes for the job (imagine sitting through that many demos!) and ultimately decided to go with WU based on their professionalism, price, and quality of window. From our first interaction, Andy was very professional - he did a remote quote for us and did some Zillow sleuthing to get a visual of our windows. He pointed out potential issues and made more thoughtful recommendations than the other sales guys that came out to our house in-person! The quote was provided by the end of the phone call so we didn't have to wait around for days. Next, Will came out to take measurements. He was very courteous, professional, and took COVID protocols seriously, which we greatly appreciated since we were like actual hermits before the vaccines were available. Will led the crew during install on a FREEZING two days. They were in and out and cleaned up their mess. We *did* have an issue with the butterfly handle on our awning window falling off. We were going to live with it but ultimately decided to call and see if we could get it fixed because it was a daily annoyance as it was right above the kitchen sink. Peggy was so nice and attentive and made sure to pass the service request to Dustin, who took care of scheduling straightaway. Both wanted to make sure we were totally satisfied. So, Will came back today. He sorted out our issue by replacing the handle piece. He also took the time to answer several questions we had now that we've lived with the windows for a few months. As for the product itself, Energy Star doesn't qualify every window out there but of the windows that DO get rated, OKNA outperformed or was at parity with all the windows in it's class: ProVia, Pella, etc. A note about the name Window Universe... do NOT get them confused with Universal Windows! That was the first company that quoted us and their price was $8000 higher. I think those sneaky guys pay money to make sure their company gets floated to the top of the Google Search if you type in "Window Universe" too so just be careful not to confuse them... Window Universe is who you want to go with!! All in all, we are 100% satisfied with the service, communication, professionalism, and product quality we received from Window Universe. Thank you!!

Even with a few set backs, the installation was completed in a timely, professional, safe manner to a "highly satisfied customer" end of project. I would hire these folks again. Installers exceptionally helpful.

They are always great they've done multiple projects for me over the years. Fair price and quality product.

We had looked for years to find windows that had exactly the right look for our small Tudor-style home. They had windows that came very close to what we needed, then Andy and the whole group at W.U. spared no effort (at no additional cost) in finding ways to customize the windows and installation to create the perfect outcome. The only additional costs incurred were from the company that had to be involved in refinishing the interior surfaces to our specifications. Andy had located a source for this and oversaw the entire process. Their service and the final results were extraordinary, and we can't recommend them highly enough.

They replaced 10 windows on the first floor in the back of our house in Rocky River. We choose them mostly for their excellent warranty. We researched this company on BBB and others and found very good info. Interacted with salesman, show room in Lakewood, and installation crew, all were professional and helpful. We also got quotes form others including Renewal by Anderson whose price was more than 3 times higher. Salesman offered some different suggestions that ended up saving us some money. Would definitely recommend.

I recently had 2 windows replaced in my home by Window Universe. Even with the pandemic the windows were ready and installed within the estimated time frame I was given when contracted the work. The stallers wore masks at all times and social distanced when in the house. They did not leave anything a mess. The windows look nice and work well--no drafts noted at this time. I would order from this company again.

After receiving 3 previous quotes I found WU on Angie's List. Their quote was the most reasonable for name brand Marvin windows. They were installed a couple of weeks ago and we couldn't be more pleased. The company was easy to deal with, no sales pressure, and the install team was prompt and efficient. If you sign with them be prepared to wait some weeks though - they seem to be very busy!

Workers were very professional left no mess and windows are beautiful!.

It is so easy buying windows from them. All the prices are set and listed on the quote. There is no pressure to buy up and no confusing sales or promotions. The windows are made by OKRA which has an excellent reputation for solid windows. You will get weekly updates on the status of your project. I want to expressly shout out to my installers, Erik and Marc who did an excellent job. All twelve windows were installed in one day. I would highly recommend Windows Universe for replacement vinyl windows