KAPSALIS HARDWOOD FLOORING

Mr. Kapsalis came out and measured our living room and dining room for refinishing the floors. After a week, I texted him asking about his estimate. Over the next two weeks, I texted and emailed several times. I even ran into him in person on the street and reminded him that we were waiting for an estimate. He promised to get it to me, but never did. If he didn’t want the job, all he had to do was say so. I won’t bother calling him for my next project.

The floors look fine, I do not have any problems with that. However, Kapsalis Flooring did not complete the furniture moving portion which was part of the contracted job. The floors were completed in November of 2016 and most of the furniture was moved back in place by the end of December, 2016. Mr. Kapsalis and his co-worker purposely did not move back one large piece, explaining that he wanted to do it later. I was very patient in trying to work with his schedule to get this done, but ultimately Kapsalis Flooring would not commit to it. I repeatedly contacted him regarding this--first getting the run around--then silence. As of January 15, 2017, he refused to respond to my messages at all, leaving this job incomplete with no communication whatsoever. Two months later, they put me in the position of having to find and pay somebody else to finish what I already paid him to do. I consider this to be unprofessional and would not recommend this company as they are clearly unwilling to finish an agreed upon contracted job, yet very willing to take the money.

It went perfectly. Mike and his crew showed up as scheduled and finished within the estimated time frame. The floors look amazingly great. I felt Mike gave us a fair price. We own other properties in Lakewood and he will be our floor refinishing guy for any future jobs.

Originally had arranged for the provider to stop by on a Saturday for an estimate. I needed to reschedule to a different time or day. The provider was not able to meet at another time on Saturday and said he would try to meet with me the following Monday. I asked him to let me know what time he would be out. Monday came and went with no call. Called a couple of days later to schedule. Left a message. No response. Called several days later. Left a message telling him to let me know if he still wanted the business. Heard nothing further. The courteous thing to do if he was too busy or simply did not want the job would have been for him to let me know.

our original hardwood finisher had a family emergency and recommended Kapsalis. This craftsman adjusted his schedule to get our hardwood floors sanded down to the natural wood, then put 3 coats of clear Urethane over the area over about 5-6 days. Mike Kapsalis was present , precisely on time and working with his 1 or 2 person crew each day. During the first 2 days,the workers created minimal dust with a scant amount on shelves and ledges(we took down curtains beforehand). our 1200 square foot job used 5 garbage bags full of sanded, pre-stained old surface hardwood which were placed by the outside refuse container. Mike did a walk through before starting the work and immediately noticed no subflooring on the first floor. He instructed us to cover or protect any objects of value(stored items, boiler, tools, etc.) in the basement as the Urethane could drip through the tongue and grove oak flooring. Also, due to the use of the oil-based Urethane, there was a very pungent oder during the first few days and week which really takes several weeks to fade completely. A good time to test out how close and willing your near relatives and friends are to take on borders for at least a week or more for things to air out (summertime less of course). Mike Kapsalis, the owner, kept in constant communication and encouraged us to stop by(we had yet to move in) and check out his work. He called us several times a day and encouraged us to return his calls (I believe to make sure we were satisfied with the job in progress, In prepping for the job Mike did issue several warnings on what to expect. #1: He recommended and used the oil based Urethane sealer (3 coats) with a Satin finish (not Gloss). He stated the Satin just looks better than Gloss and hides stains and scratches far better than Gloss. We had the Urethane applied over the now exposed natural wood with the Satin finish. Although we are used to the very Glossy floors in many hardwood floors we have seen, this Satin finish, though somewhat flat, it really has a very natural appearance, a cinch to clean and we were very satisfied with the outcome.

Beautiful results. I hired Mike in 2009 to refinish the ground level flooring of our 1938 house. Based on that experience, I did not hesitate to call on him this year when I was ready to do the rest of the house. Mike's dependable and easy to work with. He leaves no mess doing what could be a pretty dirty task, and the floors just glow when he's done.

Mike was fabulous to work with from the time of our initial contact throughout the entire job. He came to my home for an estimate and I was so impressed I did not seek any other estimates. The floors were an original honey oak with carpet for over 35 years and the nail holes are not visible at all after completion. We chose a darker wood stain " medium brown" and the floors are absolutely beautiful. Mike checked in with me after the initial staining to see if I was satisfied which was very professional and kept in touch throughout the job. Would highly recommend Kapsalis Flooring and would use again in the future.

After finding his name on Angie's list with an A rating, I called and left my name and number and left a message as to what I needed. After 3 days, he had never called back, so I called again, and he answered the phone. Told me he had never gotten the message. Told me to call him the next day. My husband has since called 3 times and left messages and he has NEVER responded to any of our messages. When he did answer the phone, he didn't even identify himself as his company name. I didn't know if I had the right person until I asked him. Not a very responsible or business-like person.

Stained the upstairs and down of a 1940s home.

Everything went well. Mike was on-the-spot punctual and got it done fast.

Job called off by Mike because he felt that the condition of the floor would prevent him from giving us a finish we would be happy with. His honest was appreciated, and we would certainly recommend him to friends looking to have their floors refinished.

I called Mike and left a message for him to call me. Within the hour he returned my call. He answered my questions. I gave him the measurements of the rooms and he gave me a quote. He came over that evening to look over the floors. He was able to start on the floors the following week (which worked out great for me). Mike called me the night before to see if he could start at 7:30a.m. the next morning. My schedule did not allow me to be home when they were working on the floor. Mike called me after they started working to keep me informed of what they were doing. He called me late that afternoon to inform me that they have sanded both rooms and have put a natural stain on the floors . Also he informed me that we were not able to walk on the floors for 2 to 3 hours. He called me later that evening to see what I thought of the floors. My husband and I both liked the looks of the floors. Mike asked if they could come back at 7:45 a.m. the next morning and start to put the polyurathane 1st coat on. At 7:45a.m. work was being started on the floors. Another coat was put on around 10:00a.m. The final coat was put on at 2:00p.m. Mike informed us not to walk on it for about 4 hours. He also told us not to put furniture back for 48 hrs and no area rugs for 10 days. I was very pleased with Mike's work. They left the house neat like they found it. And there was sanding done but there is no trace of dust particles anywhere. I liked that Mike kept me informed on what they were doing throughout the day. if you need floors sanded I recomend Mike Kapasalis very hightly . He gets an A in my books.

It has been one year and the floors are terrible. The floors seem to not have a finish that protects them. I am soo frustrated. Out of all the people I chose Mike. I could have gotten a better quality finish/protector by choosing someone else. Now, I will have to pay another hearty amount to have them done correctly.

They were exceptional. We highly recommend them. They called before they came out every day just to verify the time. Very professional, fantastic workers!

It went really well! He showed up every day on time until it was finished.

The appointment was schedule for 1pm on 2-15-11, but received a call in advance to reschedule on 2-16-11 at the same time, because he was getting an appliance delivered to his home. On 2-16-11, Mike arrived before the appointment time. Immediately we walked into the home and I showed Mike the kitchen floor and three stairs. Mike never took any measurements to give me a price he immediately asked to see the bedroom where the job would begin. Walked Mike upstairs showed him the bedroom, he never took any measurements, he said that the floor would go through several pieces of paper and quoted me a price of $700. Advised Mike that I have received several quotes, his price was the most expensive, and all quotes received came from Angie's List. I told Mike, ?Thank you!? This appointment was a waste of time. It took about 5 minutes at the most.

Mike and John were efficient, quick and very neat. The floor looks absolutely fabulous. We've been in the house for 9 years and wonder why we didn't have the floor done before now. We are more than pleased with the floor. I wouldn't hesitate to recommend Kapsalis flooring to anyone.

Mike provided a quality service at a reasonable price. He was a little late for the estimate appointment and created a bit of confusion when he gave me drying time requirements for oil finishing when we talked about water base finishing, which ended up increasing the price by $100. It was still a competitive price and a seemingly honest mistake. Floors looked very good. There were small black lumps left by the sander or roller, but I am probably the only one who noticed them. Rather than call him back I just removed them with a putty knife. He did not address the water marks that were revealed when he sanded the hundred year old floor, that I learned later might have been removed with clorox before the finish was applied. He did provide me with extra finish for any scuff marks that might occur which was helpful. He cleaned up well though his assistant was a little careless. He seemed like a very nice man who works hard to give you a beautiful floor and answered my many questions very professionally. I would definitely hire him again.

It went very well. They worked fast but, were very clean and did good work. I am very happy with the finished product.

He is very professional, responsive, punctual, and has always done a nice job. His pricing is very reasonable as well. The quality of his work is good and I have been satisfied with his service.

Mike ended up becoming very short, angry, and volatile towards me my mom and the other contractors in our home. His inability to coordinate time to work on this project is what led to his anger. He demanded everyone to be out of the house for 10 days while he complete his portion of the work and was extremely inflexible about this request. Finally we found his actual work to be lacking in quality due to a boot print left by one of his workers (which over the phone promised to fix stating it was from his worker) as well as the finish (which i was told is the best you could purchase also much more expensive!) peeling off in areas. I have spoken with Mike, owner, and he argued and yelled then hung up on me. I called his distributor to complIn he came out to the house and told me he should fix these problems. He made it seem like he did. Of use the appropriate amount of finish for our square footage. When I brought this to Mikes attention he became very angry, yelling that he's not fixing anything and if I don't like it to take him to court. His promise to make good and honor is warranty has been unfulfilled and has yet to be fixed since April 2009.

We are very pleased with the results. Further, Mike was always punctual and very clean. We were concerned about dust but there was very little.

Mike came in to estimate and gave us a fair price so we hired him. He first replaced the burned boards in our old house and did a wonderful job. Then he sanded and refinished two rooms and a hall for us. The floors looked great when he was done.

Mike did a great job. The removal of the old tile and cement was more difficult than he thought and the repairs by the closets in the master bedroom also were more difficult. Mike kept me informed of every step of the way. I was out of town and he took picures and emailed them to me. We discussed the charges and he did only what I asked. I couldn't be more pleased the floors are beautiful and you cannot tell where the repairs were done. It took time and effort for him to do such a careful job. It shows his skill.

Mike did a wonderful job. He gave me an estimate over the phone and showed up the next day to do the job. When he saw the job, he lowered the estimate that I already agreed to over the phone. While here, he explained what he was doing and gave great advice for my future home improvements. He called after the job was completed to make sure I was satisfied. I would highly recommend him.