Integrity Waterproofing

After listening to a couple different companies try to sell us "their version" of interior water control systems, my fiance and I were not convinced this was best solution for our problem. We went online looking for a company that would provide other options and were very impressed with Integrity Waterproofing's website. While we were slightly outside of their service area, we decided we would still call and see what they had to say - maybe we could at least get a reference for someone in our area. While the office staff confirmed they could not come to our area, they provided helpful information about what type of company to look for. The next day, the woman even called back again to tell us that she spoke with the owner, Steve, and he was able to recommend a company in our area. We were so impressed by their responsiveness and willingness to go above and beyond to help us even though they would not be able to get business from us. If we lived in their service area this would definitely be our company of choice! Thank you so much for everything you did for us! I would recommend this company to anyone in the Cleveland area.

Integrity did an awesome job! Everyone was courteous and respectful of my property. They worked hard to make sure the job was done right and even replaced the landscaping as it was before work commenced. They only waterproofed on the frontside of my home and a 10 ft section around the corner. There was no attempt to "up sell" me to do more than what was needed. A great experience with a great company!

My wife and I choose Integrity to excavate our home this summer and we are are very happy with the results. The crew was very friendly and approachable. Everything was done very cleanly by them, very impressed. Steve always made time to answer out questions and came out to check on progress too! 1st class group that strongly recommend.

Buy far the best company we hired to do work on our home. Steve Allen and Tom's crew are very professional and explained all the work very thoroughly for us to understand. The crew showed up on time every day and cleaned up after themselves everyday. I asked many questions during the job they were not bothered by my questions. I've had numerous companies that get annoyed when you ask too many questions not the case here. When they were finished you couldn't even tell that we had waterproofing done in our yard. I've seen plenty of home that you can tell they've had waterproofing done after the company leaves. Showed us all the work they were doing during and after the job was done. I highly recommend Integrity waterproofing. Very highly satisfied customer. Thank you very much to Steve Allen and his crew for such a great job!

The job went well, they were able to work in colder months and the job was done within a week of it starting.

The entire experience was refreshing and great. Their name is how they conduct their business. Hire this company if you want the job done right and professionally.

We are beyond satisfied with Integrity Waterproofing. Steve came out and provided a full inspection. Upon completion, he informed us we did not need to waterproof; rather, the roots from a very large tree were clogging our main sewage line--simply unclog and the water seepage will stop.

Steve recommended possible solutions clearly and honestly. I am glad I called Integrity Waterproofing.

We contacted this business to inspect some hairline cracks in our poured concrete basement walls. Our home is 25 years old. The owner (Steve) returned our calls promptly; called to confirm our appointment; and arrived on time for the appointment. He inspected the cracks, said they are of no concern and that our basement is good and solid. It is so wonderful to find a reliable, honest, friendly company with which to do business. I would absolutely recommend this company to anyone in need of their services.

We contacted this business to inspect some hairline cracks in our poured concrete basement walls. Our home is 25 years old. The owner (Steve) returned our calls promptly; called to confirm our appointment; and arrived on time for the appointment. He inspected the cracks, said they are of no concern and that our basement is good and solid. It is so wonderful to find a reliable, honest, friendly company with which to do business. I would absolutely recommend this company to anyone in need of their services.

We experienced a little water seeping into our basement from two cracks. The owner, Steve, came to take a look at it himself even though it was a small job and they were VERY busy due to an incredibly rainy season. He set out a couple of options for how we could handle it. One was dig from the outside. The other was a new(ish) sealing technique that could be performed from inside the basement. We went with the second option. When one of the cracks still gave up some moisture, Integrity dug from the outside and sealed it that way - at no charge to me. Communication was easy and they were responsive to phone calls and emails. The crew called me to set up times to do the work and called to let me know that they were on their way. Very easy to work with. I felt like their biggest client even though it had to be a very small job for them. All around great experience and I'd recommend them to anyone.

Their waterproofing procedure is more extensive and effective than the usual type you see in TV ads. They are very thorough about finding and eliminating the source of the problem from the outside -- even located and (relatively) easily repaired the source of a potentially major underground leak on the opposite side of the basement before it would have required a whole separate excavation. We can't say enough good things about the crew and the quality of their work. Every one of the guys was extremely pleasant, professional and very conscientious about doing the best job possible, making every effort to make sure we were completely satisfied. They carefully re-planted all the shrubbery that had to be removed from around the foundation, and even planted new grass where it had been dug out. They were all truly great to work with. Who would have thought that having a foundation excavated could be a delightful experience?!! We highly recommend them.

Steve Allen of Integrity did the proposal. He was very prompt, seemed very knowledgeable, identified an issue other potential providers had missed, and was able to schedule the job to meet our time frame. George Jyurovat managed the onsite crew, and was really great to work with. They showed up each day almost on the dot of when they said they would, went about the work in a very professional manner, kept me totally informed as to what they were doing and why, and cleaned up each night as much as possible. The crew members were also knowledgeable, very responsive to my questions or requests, and did a great job. Integrity was the most expensive of the three proposals I obtained, but given the job they did, and the ease of working with them, they are the only one I would call if I had any other waterproofing problems.

Steve examined the walls and said there was no bowing and to worry. He said that he thought the water coming in was following the path of my chimney and it probably needed some tuck pointing. He didn't charge anything for time. I would definitely call him again.

After having them waterproof part of my basement, I still have issues with water but they are very responsive and have proposed a solution to the problem, much of which lies with the city's outdated storm and sewer systems.

excellent work excellent price It has been raining since the work has been completed everything is bone dry A total worry free job experience.They fix it the correct way .I would definitely hire again.Trust me if you need this type of work done , use this company Thanks for an excellent job

This business appears to hire employees who are strikingly courteous, attentive to details and proud of their work. I was impressed with the entire crew who labored over two days to complete the job. They were responsive to every question and respected our request to use specific entry and egress so as not to interact with the resident dogs. They were confoundingly cheerful doing a job that would have made me surly. Furthermore, it happened that a Lowe's delivery truck arrived with three exterior doors that we had ordered while Integrity was working. It was embarrassing that the Lowe's delivery crew was appallingly lazy. The work crew from Integrity Waterproofing ended up hauling the doors into the house! Not their responsibility yet they remained pleasant as they took on this task. Then there was a big two day rain. Water backed up in the basement to a depth of about 1.5 inches. A huge disappointment. Most of the water appeared to come from the side of the house that had not been waterproofed, an area that was largely inaccessible from the basement and that had been fitted with something that the company called "Michigan walls". However, the drain should have taken care of any water that came into the basement and it did not. A two man crew consisting of Corey and Dee arrived to snake out the drain, a recommendation made when we phoned to complain about the standing water. Again, these guys worked hard, snaked all the way to the street and pulled out some obstructions that were likely responsible for the backup of water. They were pleasant and professional. Until it rains again we will not know if this service corrected the problem. I appreciate a company that listens to the customers who hire them. Company employees repeatedly answered any questions we posed and completed their work with dispatch. We liked them so much that we felt bad complaining about the water standing in the basement. This is a company that stands behind its work and follows up with dispatch (and without additional cost) after the initial service is completed. The company is aptly named "Integrity" Waterproofing.

It went well. They showed up as scheduled. They took a little longer than planned. The only hiccup we have had was a final inspection with the city, that has yet to be scheduled.

My wife and I recently purchased our first home. We planned to refinish the basement and when we removed the drywall we discovered small cracks in our concrete walls. Needless to say we were very concerned. After countless hours of research we discovered Integrity's website. We appreciated the company's approach to foundation repair and waterproofing and we noticed that they had received Angie's List's Super Service Award for the past decade. We joined Angie's List just so we could look at previous customer' reviews and were shocked to see that they were exceedingly positive. We called Integrity the next day and set up a time for them to come look at our basement. The owner of the company (Steve) came out and walked us through a very thorough inspection. - Here is where the company really lives up to it's name. - My wife and I were noticeably nervous about the condition of our basement and Steve could tell. He could have easily recommended a costly/unnecessary approach and had us running to max out our credit cards. Instead he informed us that the structure was fine and that he didn't believe repair was necessary at this time. In fact he stated that, "if this were my home I wouldn't be worried." Now that's what I call integrity!! This guy drove all the way out to our house, spent time inspecting our foundation and provided us with an honest opinion instead of scaring us into purchasing a service we don't need.... My wife and I have since decided to hold off on refinishing the basement. We want the peace of mind of having it waterproofed CORRECTLY before moving forward. We will definitely hire Steve and his crew to do the waterproofing when the time comes. They are very reasonably priced and use the best techniques and materials available.

We were very pleased with the work. Integrity is knowledgeable about the latest methods and used a multi-step process that went beyond the typical tarring of the foundation. The owner thoroughly explained every detail in a meeting. Midway through the job, something unexpected came up and it was immediately handled for a fair price. I felt that we got a superior job for almost the same cost as other providers. Throughout the terrible winter and large amounts of snow melting and heavy rains this spring, we have been completely dry. I highly recommend Integrity Waterproofing

We were very impressed with the owner of the company, Steve. He's very straightforward and he gave us his honest opinion. He actually came out once before, about five years ago and didn't think we needed the work done then, which we were really impressed that he would say that. But when he came back this time, he said there was a problem and I needed the work done. We didn't end up going with him because the estimate was just too much money. I ended up doing some of the work myself instead.

The job went well. The owner has been out here before. He's seems to have a lot of integrity. He's very honest. He didn't try to sell me anything the first time he came out because it wasn't a problem that needed to be fixed. He's very honest and very capable. I had a couple of little issues with some shrubs of trees but the trees were put back in and everything was fine.

Update June 2015: So we had a torrential rain fall here in Rocky River where many basements were flooded. I have to say there were NO water issues in the walls and floor in the water-proofed areas! Unfortunately we had storm water back up through the floor drain, so we have to replace the carpet, but because the walls were dry we are fine! Although if I did it over I would recommend getting one of those back-flow preventers installed while Integrity is out digging for the waterproofing. Everything went really well! First contact/Quote: Steve, the owner, contacted us back right away and set up a meeting (we had contacted several other companies and never got a call back). He took his time to thoroughly look inside our basement, outside in the yard, and answered all of our questions. We decided to go with them because (1) the type of product they use seemed superior (2) the price was reasonable (3) he showed us a list of others in our neighborhood who had used them in the past to see if we would like to contact anyone. Scheduling: We signed the contract he left from the initial meeting and mailed it in. The scheduler called us within a week and gave us an estimate that they would be able to do our house the end of July (they can't give an exact time because it's so dependent on the weather). Work: It was mid August when they were able to get us on the schedule (we asked they push us back a week because of school starting). It took a total of 3 days to complete the work. The whole crew was friendly and eager to answer questions. It's a family business so Steve's son was out every day. They were pretty tidy considering what a messy business it is! They took great care to put the plants in our hedgerow into a shaded spot and even marked where each plant came from so when they replaced them they were in the correct location. They let our kids climb into the big excavator machine too which was fun. Results: We can definitely feel a difference when you walk into the basement-it was always very cool before which was really just the dampness. Now it almost feels warmer in a way. We've continued to run a dehumidifier down there per Steve's suggestion to get remaining moisture out of the block walls. Smell-the only issue we had was that the smell of the tar coat that they put on lingered in our house for almost 2-3 weeks. It was so strong at times we couldn't sit in certain rooms on the main level. I will say that we had not completely torn out the paneled walls in the basement and I think that trapped some of the odor. After ripping that out and running multiple fans 24 hrs a day to move air out of the basement it has finally cleared.

Our basement had standing water in a few corners after major rain or thaw periods. Steve from Integrity Waterproofing came out to investigate the issue. He was not exactly sure that the issue was waterproofing or a clogged sump pump drain. He recommended having a plumber come first and scope the sump pump. It did end up being related the sump pump drains which the plumber solved. His honesty is tremendous! If we do have any basement issues in the future, we will definitely be calling him since he gives you a honest and straight answer.

Steve was scheduled to meet me at my home at 6 pm on a work day. There was a huge accident on the freeway to get to my house and traffice was backed up for miles, Steve called prior to 6 to let me know he would be a few minutes late, i was still on the freeway about 15 mins away and feeling bad that he was stuck in the same traffic asked if he wanted to rescheduled, to which he said no and would meet me when I got home. I cannot say enough about him. He was at my house when I arrived, patiently waiting for me. He was kind to my dogs as they barked at him. He had a smile on his face even though he was sitting in traffic for an hour. What sealed the deal on me using his company in the future is the fact that he didn't just go down and walk around and hand me a piece of paper with a 5 figure quote. He asked me questions and I explained to him what I knew about the new home we just moved in about the water that may or may not have come from the storms we have had this summer. That after we redirected the rain pipes we haven't had water in the basement since. Unlike some of the other people, he said that he didn't have enough information to really know if waterproofiing was needed. He advised me to wait it out through a couple of seasons and see what it does. Since my basement was not finished, i'm not in a rush to do anything. I appreciate the fact that he didn't scare me into waterproofing, and was honest enough to give me the advice to just get acclimated to my new home and see what happens before spending uneccessary money on something that may not need to be fixed. I felt bad that he drove all the way to my house was stuck in traffice for a 15 min conversation. But I definately will use his service in the future if needed. Thank you so much, Steve!