Joy-Full Cleaning

Great....my house is clean!

Extremely dissatisfied. I certainly will not consider or recommend for future home cleaning needs. Thru numerous texts and verbal phone conversations, I have advised Joy of my dissatisfaction and that of the homeowner who asked me to hire a reliable company to clean his home in preparation to sell. On Sep 12, 2016, as a reference from Angie's List, I made contact (telephone call) with Joy, owner of Joy-Full Cleaning to ask for her cleaning services. Then on Sep 16, the day before the service was to be performed, the owner, Joy sent me a text stating there would be three (3) to perform the cleaning. However, only one lady (Jen) arrived at 9:00 am (the agreed upon time). The second lady, Erin arrived 1.5 hrs later (at 10:30 am) but left at 12:24 pm (less than 2 full hrs). Jen told me Erin was not an employee but rather a relative of her's who came only to help her with the job. Joy only sent one person and did not send 3 professionals as promised. During the 2 hrs that Erin was supposedly cleaning, I saw her out doors near the garage and also sitting in her car smoking. After seeing this for the THIRD time, I sent Joy a text and called her cell to advise her that the we would not pay for smoke breaks and time not spent on cleaning. Joy agreed and confessed that she didn't know in advance that Erin would be helping. After 3 hrs at the home, Jen told me she was upset that she did not have adequate supplies to continue cleaning so she left the premises for 45 mins., to go to a local store to buy basic cleaning supplies. She also did not have a small step ladder needed to clean cabinets above her height. Fortunately, the homeowner had one available that I gave to her to use. After Jen returned, I called her attention to several areas that she told me she had cleaned but clearly were not cleaned (e.g. dirt, dust, food particles, hair, finger prints/smears, etc.) in various places and surfaces. Jen agreed to reclean the areas (e.g. drawers, mirrors, toilets, surrounding bath surfaces). I also asked her to reclean the kitchen range top, she agreed but did not do before she left from the job site. I repeatedly sent texts to Joy (her preferred choice of communication because she said she "couldn't talk on the phone") advising her that the cleaning was poor, and not to our complete satisfaction. I also sent her pictures that clearly showed dirt, etc., after Jen claimed she cleaned the specific areas. In turn, Joy replied stating she wanted Jen to "hurry up am soon she been there scents 9 and it's along day." Note, the misspelling and grammar sent but it's the actual text I received from Joy and very common in all her text communications to me. After numerous texts, pictures, repeatedly checking areas that supposedly were cleaned, I called Joy and told her we would not pay until she came to the owner's home to examine what services were and were not provided. She screamed at me on the phone and told me she "wanted payment today because she has to pay the girls for the time they were there." I had the speaker turned on my phone and both the homeowner and Jen heard her scream at me demanding full payment for 8.5 hrs which totaled $275 (e.g. $255 labor plus $20 to clean the oven which was poorly cleaned). I deducted time for smoke breaks (all those that that I witnessed) and time that Jen left to buy supplies. Jen began crying and told us she would not be paid if the homeowner did not pay and she needed the money to cover her expenses for accepting this cleaning job. Both the homeowner and I told Joy thru my cell phone that we wanted her to come to the residence to see for herself but she declined stating she had a family commitment. So, to honor our obligation even though we were not satisfied, the homeowner wrote a personal check and gave it to Jen to carry to Joy. On Monday, Sep 19, I sent a text to Joy stating our dissatisfaction with "services provided" and asked her to meet us at his home to reach an acceptable solution. Although she said she would come to the house and "reclean" (at her convenience), I explained to her that she put me in a position that I had to do the cleaning myself after Jen left. I texted her on Sep 12 and that the house cleaning had to be done no later than Sep 19 and she replied back that she could have it done on Saturday, Sep 17. I also texted her that the carpet cleaners were scheduled on Sep 19 at 8:00 am. So she knew Sep 17 was the last day dedicated for her services. Otherwise, we would have selected a different cleaning source. Although she offered to reclean, she also declined/refused to meet us on Sep 17 and 19. I contacted her by phone on Sep 20, expressed our dissatisfaction, and again she screamed at me over the phone, and accused me of being rude and disrespectful to Jen. She also told me that she fired Jen because of my complaints about her. Both the homeowner and the painter who were both present and in the home while Jen was there, agreed with me that they never heard or seen me be rude or disrespectful to Jen or Erin at any time. I believe Joy accused me of this to justify her lack of professionalism. During this same telephone conversation, Joy agreed to refund the homeowner $100 of the $275 that he paid. The next day, I conveyed this offer to the homeowner and he agreed to accept the refund. Although she already knew his address, I texted her his address. The homeowner did not want any further communication wth her and told me not to give her his phone number. As a result, I advised Joy of this and asked her to please mail the refund directly to his home address. On Sep 26 and Sep 30, I sent her a text advising that he had not received his refund and to pls send it to him. She replied back stating "Please do not text my number again." On Sep 30, I sent my final text to her asking her to please send his refund and upon receipt, neither of us would file a negative complaint against her company and that she had my word in my text. To this date, she has not responded to me or to the homeowner. So, after numerous texts, several phone conversations, twenty-three (23) days from date of service (Sep 17-Oct 12) and discussion with the homeowner, he asked that I file this "F" report due to the facts stated in this rating. I can support this submission with multiple text communication and pictures that Joy also had in her possession so I haven't stated anything that she is not aware of or that she can deny. As you can read, we have given this company several opportunities and even compromised on accepting a partial refund. However, the owner has given us no other choice but to submit this F rating based upon our experience. If I can be of further assistance, pls contact me.

The two ladies who cleaned worked hard but after they left did find some things that still had dust on them. My wife later noticed the sinks were not cleaned around the fixtures and dried soap was left on the master bath sink. I did a quick walk thru per Joy's request and didn't notice these small overlooks until later. I usually wait and write reviews after using a business several times but the owner not only wanted me to leave a review the same day, but also texted my phone at 8:30am the next morning (A Saturday) telling me to review them. Maybe it's just me but I find that very unprofessional. She did however fit our cleaning in on four days notice so I did appreciate that. This was the first time we've ever used a cleaning service so maybe the overlooks are a normal thing but it's frustrating when you pay $195.00 plus a very generous tip (which was also repeatedly mentioned from the owner) and things are missed. I'm going to check "yes" on the would you hire again because there's not a "maybe" option.

Both ladies were very nice. I appreciated the help in cleaning the house. They did a nice job on the basement which they tackled first. The main floor cleaning took longer than expected as they thought the house would be empty and was not. I was very pleased about the basement work done and less pleased with the main floor work. They weren't able to clean all of the windows due to access issues (which was disappointing) and the following day I kept finding areas that hadn't been dusted or swept. I spent more than I had planned. I appreciated Joy being so responsive in booking time on short notice and being able to schedule time on a Saturday.

Out of all the companies that I contacted on a day off to get some things done in my house, this one was the only one that responded and was available, so it helped me out tremendously. Thank you and appreciate the quality that Kelley performed. She was great.

Joy was quick to respond and they fit me in on short notice. They did a good job. The price was about $30 higher than I normally pay but they got me in on short notice.

Arrived as scheduled. Two ladies worked very well together making sure everything was cleaned. Spent 3.5 hrs cleaning--very hard workers. Gave a B in price because we don't have a compairison price but it appeared be a fair price.

We had tenants moving out and tenants moving in, with a not so great cleaning in between We were in a bind, went to Angie's List and called Joy Full Cleaning. Joy made time on her schedule to help us out , sent Nikki and Katie , professional and pleasant, after their shift and cleaned from top to bottom...begone dog hair...hello a house that not only looked as if it had just been cleaned but smelled good too ! We wIll definitely use them again and spread the word I personally don't always view housecleaning as Joy Full .....but it was that day. tHank you DJ. Oakwood OH

Joy sent a crew of 3 who worked a total of 11 hours (1.5 days). Two rooms had been neglected for quite a long time, and they did a great job. They washed all walls which took up most of their time. They scrubbed a very old, neglected bathroom and made it shine again! The service also included mopping all wood flooring, washing cabinet doors, window sills, and much more. In order for them to be done in a day and a half, I agreed to the larger crew, which was much more expensive than I wanted to pay, but it was worth it in the outcome. I'm hoping to have one them come for a monthly cleaning in the near future, but right now, it still looks good! Joy is a wonderful woman and she's working very h****** her business and communication skills!

unknown

It went very well. I needed my whole house deep cleaned. I had hip surgery in Feb and got behind with my cleaning. We are having a big 4 th of July family reunion.People are coming from several states. KELLY is the person Miss Joy sent. She was very pleasant and ask me exactly what I needed done. I had to go to work, so my husband was here to see her finish up. When I got home my cabinets shined my pictures on the wall looked like I had just bought them, I have a 3 bedroom ranch with full basement, with full kitchen and bath room. My husband ,said it took 10 hours. WOW!!!!!! Someone had a dirty house. Me. Now I can make the foods ahead , and put them in the freezer, and sit back and enjoy my families.

I hired them to pick up the Bi weekly schedule of my previous cleaning service. I knew there was cleaning that had not been done properly. Once they got started it became clear that their first visit would not me a regular bi weekly cleaning. The base boards and the like had not been done in ages. I knew there were a lot of spider webs in the corners but not as many as they found. I hope they keep up the good work.

They are always on time, friendly, professional and they do good work. I have them focus on certain parts of the house since the entire house doesn't need to be done each time and it would be expensive for such a big house, so i usually have them do the kitchen and bathrooms and anything else that i think needs some extra attention. They do exactly what i ask and they do a good job. Joy always contacts me after they leave to make sure I am happy with their work. I have no complains whatsoever.

She felt very comfortable and safe with the two young women who spent two hours working at her condo. Not only did they do an excellent job of cleaning her kitchen, bathrooms, and floors, they were also very patient in communicating with her given her profound hearing loss. The price was fair and my mother even received a 10% senior discount. She will definitely have them clean at her condo again.

Two ladies arrived and got right to work. The task at hand was a thorough cleaning of 2 bathrooms in an apartment occupied by a disabled woman and her son. Both bathrooms were in dire shape, in my opinion. Each lady took a bathroom to clean. The result was amazing. I have never seen such hard workers. The bathrooms were beautiful when they finished. There was even enough time to dust and mop the kitchen floors. I would definitely recommend them to anyone else.

Joy and crew have been cleaning my house weekly for about 6 weeks now. They do a good and through job, are very good at communicating about schedule, etc and handle any addition items that I add to a regular cleaning without any problem.

Joy and her assistant get right to work and do a thorough job. They have a standard routine to follow to clean the floors, bathrooms, and do the dusting, but ask if there are other things that I want done. Joy is good about seeing where extra effort and cleaning are needed. She and her assistant are friendly and easy to work with. The house smells clean and fresh when they leave.

I checked the work afterwords, not during. everything was done right.

Joy and Mary arrived on time and immediately began cleaning. Since they were doing a deep cleaning, everything was cleaned thoroughly in bathrooms and kitchen. They worked the entire time that they were here without any breaks. Impressed with care that they took to get areas perfectly clean. Both ladies were very pleasant and were happy to do whatever I asked. We are having them to continue to clean for us because we were very happy with their work.

.I'm very pleased with the job she did. She actually did things that my last lady never did. I will be using JoyFull cleaning on a regular basis. She seems very willing to work hard.

Contacted her last week and asked her to be available one of two days this week. Got back to us quickly and set it up. Very happy with result. Hard worker with lots of experience. Has worked for others now working on her own. Needs a little help polishing her communication skills.