Kline-Kavali Plumbing & Heating

Responsiveness was great, easy to understand; plumber (Carl) showed up on time, was professional, knew was he was doing, cared about the job, cleaned up when he was finished. I would definitely hire this company again.

Sent one person to remove existing 80 gallon tank and install new 50 gallon tank and that person had a back injury and could not do either alone. He also did not have all parts needed to install tank and had to call for parts to be dropped off to him, not once but twice. Once it was installed the temperature was not set properly and took two additional calls and trips on different days to get it even remotely close to being set as it was pre installation, requiring me to take time off work three separate days! No compassion from company or owner to my issues. WOULD NOT RECOMMEND TO ANYBODY!

Went extremely well, it turn out the part the co sent didn't fix the problem, the contacted the manufacturer of the tank (the tank was still under warranty) and was able to okay a full tank replacement. They removed the old tank, picked up the new tank & installed it, also giving me a review of how the whole system (with my existing water softener) operated and pointers on keeping it running well. Considering the amount of time spent on the whole project from initial service call to the finished project I expected the bill for labor to be higher. I'm forever in their gratitude and will call them for any plumbing needs down the road.

Since the repairman said he charged by hourly increments, I had some other small jobs fixed while he was there, too. I got a new bathtub spigot because the flow lever was rusted into the shower position and I could not take a bath. Now I can! He also tightened up the kitchen faucet so it would stay stationary when I turned to faucet to either sink. Everything done in approximately an hour. Great work getting me out of a mess!

I normally do this repair but I found the retaining nut would not budge on the shower monitor. After the plumber cut the retaining nut he then replaced the worn springs and seals. He then put all the pieces back together. Shower works great without any drips when turned off.

I called on 8/21/15 to talk to someone about getting a water line put in from the road to our home. No one answered so I left a detailed msg. to call me back. No one called, so I called again on 8/24/15 and explained that I called and left a msg. about getting a water line put in. The receptionist apologized and took my information and said she would have someone call me. I heard nothing, so I called again on 8/27/15, spoke to the same lady. She said the guys who do the estimates are working bosses, so they are hard to get a hold of. I explained that we are ready to have this project done, we did get another estimate but we heard good things about Kline-Kavali work, and that we needed to get this done soon since our well pump was acting up. I asked her if she was able to text, or email something to get a hold of someone to let them know we needed and estimate. She explained that one of the guys was her husband, and that she would let him know that we needed a call back. Nothing again today. I can't rate any services performed, but I will say that we are very disappointed in the lack of response to our calls. We were pleased to see the A ratings on Angie's list, but regret that we cannot give the same. Thank you.

So professional. We would use this company again. The technician knew exactly what he was doing & will be coming back for another job very soon.

Our water heater went bad and we called Dominion to send out a plumber. The plumber they used told us our water heater was in an illegal area and then refused to do any work whatsoever. We called Kline and Kavali and they came out the next day. Their plumber said our water heater was perfectly fine where it was situated, and advised us to call Dominion back. Their plumber INSISTED it was illegally placed and even called the Kent inspector and told him the same thing. The inspector came out 2 days later and after one glance informed us that our water heater was fine where it was, and also that the Dominion plumber had misled him about the details. Finally, after another several days of wrangling with Dominion they allowed us to use Kline and Kavali for the replacement. Our replacement was done in 24 hours and I will DEFINITELY use K&K for future jobs. Polite, professional, honest and courteous.....that sums up Kline and Kavali to me!

great job! Carl fixed it and was very nice and professional. We had this company and Carl do a repair on our kitchen sink before, we were pleased so that is why when we needed a Plumber we called them again.

On 3 or 4 different occasions, the boiler at our business broke down, including having frozen pipes, etc. The team at Kline-Kavali were always responsive, always made time to help us even though they were already over booked on their schedule. They nursed our boiler through the winter and helped us with a game plan for long term relief from our boiler woes. They could have made MUCH more money from us, but they talked us through why to not spend big dollars on a new system for our business, and how they could help our present boiler be ship shape. Their emergency repair visits were very reasonable, and they ultimately replaced our main pump for the boiler system. For the biggest job, it was only in the $1,000 range. We could not be happier with their service, their price, their help in every way!

They came out the next day because they were booked up. With this kind of service I can understand why. I have had to use other plumbers in the past but no one compares to the outstanding service we received. Carl was their representative and he called before arriving with an estimated time of arrival, arrived on time and quickly got to work. He was very courteous and represented his company well.

They did a great job. This was in a bathroom with 70-year-old pipes. Extremely professional, knowledgeable, patient, and competent. Will definitely use them again.

I had a good experience with them. I was amazed at how fast they got out here and fixed it. He did not over charge since it was an emergency. He got it done quickly. I have used them before. I used them to fix a toilet. When I called them about a leak and they came out right away. He did a re-seal and did not charge me for it. I would use him again.

He was able to give a diagnosis of the problem and fix the pipe that burst and recommend a handyman to fix the other issue. He explained everything clearly.

This solved the problem and prevented our house plants from being exposed to the cold.

nice quality and efficient work done

Our water heater was not working. I called the firm that installed it; that firm does not service that model and recommended Kline and Kavali. When I called Kline and Kavali, I was told that a technician was in our area already and would come to our house when he finished his current assignment. 90 minutes later, he appeared. He diagnosed the cause of the failure and also spotted the fact that there was a break in our PVC exhaust pipe. He addressed both issues and charged us for a one-hour service call. Fast response, terrific service, and a low price. It doesn't get much better.

Quick, quality professional service.

excellent service and they clearly explained what and why of what they intended and needed to do. They worked with the general contractor to produce an outstanding job. I strongly recommend them. It was a difficult addition on an older house and they did it perfectly.

An AO Smith gas water heater installed by Kline and Kavali in 2008 began leaking on a Friday. I phoned and arranged a service call for the following Monday. The service tech arrived on time and quickly determined that the water heater had failed. Since the water heater was a power direct vent model, not a common unit, it took about 4 days to locate a replacement (which was much better than the 10-14 days originally estimated.) The service tech had to reconfigure the air intake and exhaust lines and the gas line to the new water heater since it was a different model than the original unit. Removing the original unit and installing the new one took about 4 hours. Kline and Kavali dealt with AO Smith and handled the warranty paper work. I only had to pay for the labor. Everyone at Kline and Kavali was very helpful and professional.

They told us which part to order for the faucet and gave us the website where we could order the part. We are also very pleased with the furnace.

Bought 2 toilets from Lowes and was to ave them installed by a Lowes installer. He came out and started with the first floor toilet, which turned out to have the steel flange ring rusted out to almost nothing. Lowes installer was not allowed to repair it. Contacted Kline and Kavali based on the rating in Angies List and location (few miles from my house). Plumber arrived on time, and took less time than I expected . 1 hour, 10 minutes to install a stainless steel flange and the european style toilet (required drilling in the floor to mount a 2nd holding bracket). He forgot to caulk the outside of the toilet to the floor, but returned promptly with no complaints and was happy to do caulking.

I got several estimates and I found they were the least expensive. They were able to replace fewer parts. They did a very good job.

This was the first time I've used them. I called at 8 am and they had somebody here by 10:15. The gentleman was very friendly and very professional. He did the work in 45 minutes to an hour. He cleaned up after himself. He explained what he had done and how we could prevent the problem in the future.

Called for an updated estimate and appt was arranged for the following week. Waited and noone came. Called office to express concern and was told that the appt should never had been made. They would talk with owner and call me back. Never did. Called next day and talked to another person. Could not find previous estimate in system, but would call back. Never did. Called again and they had found the previous estimate and over the phone upped it $500.