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Excel Fabric Care

Carpet Cleaning, Upholstery Cleaning, Oriental Rug Cleaning,

About us

Founded in 1985, excel treats you with respect! We want to earn your trust and become your carpet cleaners for life! Cutting edge technology and late-model well maintained equipment privide you with carpet that is cleaner and dries faster. Phone estimates or free in-home quotes are available.

Business highlights

39 years of trusted experience

Services we offer

Carpet, upholstery, tile, grout & area rug cleaning.

Services we don't offer

WATER DAMAGE.

Amenities



Accepted payment methods

Check
MasterCard
Visa

Reviews

4.942 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
95%
4
2%
3
0%
2
0%
1
2%


Rating CategoryRating out of 5
quality
4.8
value
4.8
professionalism
4.9
responsiveness
4.9
punctuality
4.8
Showing 1-25 of 42 reviews

Patricia M.
09/2016
5.0
carpet cleaners
  + -1 more
Excellent. I have been using Excel for a number of years - and my carpets always look clean and fresh when they have completed the cleaning and scotch guarding.
Description of Work: Carpet cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$185

Mike H.
04/2016
5.0
carpet cleaners, upholstery cleaning, oriental rug cleaning
  + 1 more
Great cleaners for all the above. Wonderful people to work with, always pleasant and accommodating.
Description of Work: Kitchen rug cleaning, lazy-boy recliner and ottoman, and front steps carpeting

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$128

dan F.
04/2016
5.0
carpet cleaners
  + -1 more
Excellent service from the introductory call to set up appointment to the service man performing the service. They were friendly, professional, and affordable. My carpet hasn't looked this good in years. They were able get many older stains completely out and revitalize the high traffic area. Unbelievable the difference. I have done this by hand and self for years but from now on i think I'll just call them.
Description of Work: Cleaning of living room carpet

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$90

Terri S.
03/2016
5.0
carpet cleaners
  + -1 more
They did a terrific job. These were bedrooms used by two children over a period of five years. The carpet looks like new! I couldn't have asked for more.
Description of Work: Carpet cleaning in two large bedrooms, hallway and stairs.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$130

EUGENE W.
12/2015
5.0
carpet cleaners, oriental rug cleaning
  + 0 more
Pleasant office contact and appointment set-up. Price estimate presented. Prompt pick-up and date set for return. Return on time Excellent experience all around.
Description of Work: Thoroughly cleaned, washed, dried two area rugs.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$173

Response from Excel Fabric Care
Thank you for your review, we appreciate your business! -Chris Adkins Owner

Tonia B.
09/2015
5.0
carpet cleaners
  + -1 more
After having two other companies unsuccessfully clean the hallway carpets in our commercial building, we were shopping around for a new carpet. Luckily a carpet store owner told us about Excel. We called Stephanie, who was friendly and professional, to schedule an appointment for Eric to look at the carpet. Eric came and said he was sure he could clean it - which he did at a lower price than either of the companies I had used in the past. They came quickly, arrived on time, and did an excellent job at a fair price. We highly recommend this company!
Description of Work: Cleaned carpet in commercial building

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Patricia M.
07/2015
5.0
carpet cleaners
  + -1 more
I have used this company many times. I am impressed each time. They vacumn, then use spot remover, clean, scotch guard, and then rake the carpet, plastic or blocks are put under all the furniture so there are no carpet stains from the wood. Since I have 2 dogs, I need my carpets cleaned at least twice a year (probably should do it more often). They always look good after the cleaning,
Description of Work: Cleaned 4 rooms and used scotch guard after.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$227

Karen H.
05/2015
5.0
carpet cleaners
  + -1 more
Great company, friendly staff, responsive service. Very good at removing questionable stains on carpet. Also removed spots on upholstered dining chairs. Have used for several years and would highly recommend. In addition, they also provide excellent commercial building services to us on an ongoing basis.
Description of Work: Clean and scotchgard 5 residential rooms

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$350

Lynne G.
04/2015
5.0
carpet cleaners, upholstery cleaning
  + 0 more
Stephanie is so nice to work with. She is very detailed in scheduling and listening to my needs. She called again a few days prior to the service and contacted me a few days later to check on the finished product. Chris did a beautiful job in cleaning I am so pleased with the service. I have recommended Excel to family and friends and they too have been delighted with the results.
Description of Work: Cleaned all my carpets, area rugs and family room furniture

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

laurie P.
03/2015
5.0
carpet cleaners
  + -1 more
Thorough job. Pleasant, polite, courteous and prompt.
Description of Work: Cleaned 3 rooms, 2 halls, stairs and deodorized one room

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$201

KIM S.
02/2015
5.0
carpet cleaners
  + -1 more
Great! Their carpet cleaning and customer service is A+ They came back after an old stain came back to the surface. They wanted to make sure we were completely satisfied.
Description of Work: Cleaned very large finished basement area-2 rooms, steps and landing, large master bedroom with sitting area, small bedroom.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$218

Kathy S.
10/2014
1.0
carpet cleaners, oriental rug cleaning
  + 0 more
Mistakes happen, I understand that, but you have to take responsibility for them, not walk away with your hands in the air. Our Oriental rug is ruined, and all Chris Adkins can say is, not my fault.
Description of Work: Excel has cleaned our Oriental rugs for several years, and after a recent cleaning brought back a rug with a distinct chemical odor. Chris Adkins came to the house, acknowledged the odor, and re-cleaned the carpet twice, but was not able to get the chemical odor out of the carpet. Now his response is, nothing Execl Fabric Care did caused the odor, even though it went to them without an odor, and came back with the odor. Excel has basically slammed the door on us, leaving us no option but to sue. If you care for your Oriental rugs, DO NOT USE EXCEL FABRIC CARE.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$189

Response from Excel Fabric Care
We use only the safest and odor-free products possible when cleaning fine rugs. After re-cleaning the rug twice at no charge we could find no evidence of any odor and the rug was returned along with a full refund of the original cleaning cost. Chris Adkins, Owner

Barbara S.
08/2014
5.0
carpet cleaners
  + -1 more
They showed up at exactly the planned time, did the work and answered many questions, offered no "up" pricing for special areas - just good, old-fashioned cleaning. The house smelled great (even that area where my daughter's dog messed) and so, I rate them an "A." I'm a teacher. Grades of "A" are hard to get; you have to earn them. They did - great team. I'd hire them in a flash.
Description of Work: Cleaned every carpet in my house, stairs, two chairs and a sofa.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Response from Excel Fabric Care
Thank you for you're review (removed member name)! It was our pleasure to serve you. -Chris Adkins Owner

Kerry K.
08/2014
5.0
carpet cleaners
  + -1 more
I am moving so I was looking to get the house prepped. Chris and his team scheduled as soon as they could. They were so pleasant on the phone and really worked around my schedule. The were in my home for about 2 hours and cleaned 3 bedrooms/hallway, dining room, living room and family room. I have a dog and they were able to get every stain out and a week later it still looks great. They moved all my furniture and even put protectors under the legs of all the furniture so there would be no damage. Would definitely use them again if I was staying in the area.
Description of Work: Cleaned all carpets in home

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$260

Response from Excel Fabric Care
Thank you for you're review [removed member name]! Good luck in you're move!

RENEE T.
05/2014
5.0
carpet cleaners
  + -1 more
We have used Excel for MANY years - they are by far the best carpet cleaners I've ever dealt with and I am 62 years old. They will get out spots that you gave up on. We won't use anyone else but Excel!
Description of Work: Cleaned carpet in family room, dining room, living room, sun room, stairs, hall, master bedroom & bath. Great results!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$279

Response from Excel Fabric Care
Thank you for being such a great client Renee!

Ken H.
01/2014
5.0
carpet cleaners, oriental rug cleaning
  + 0 more
We are extremely satisfied!
Description of Work: We did a renovation on our home. The dust from the renovation was all through our home. We have many area rugs and runners. We had 12 rugs cleaned and 6 dining room chairs cleaned by Excel. They did an excellent job and the cost we feel was very acceptable. They were there win they said they would be and brought our items back in a timely manner. They even held some items for us that we weren't ready for. They are both great people and fun to work with. We will definitely use them again and recommend them to everyone!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$555

Response from Excel Fabric Care
Thank you for the response (member name removed). We enjoyed working with you and touring you're beautiful home! Chris Adkins Excel

Tina H.
12/2013
5.0
carpet cleaners, ceramic tile, floor cleaning
  + 1 more
Very professional and helpful in cleaning care and after care. Would definitely recommend them for cleaning services
Description of Work: Carpet and kitchen tile floors cleaned

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Barbara D.
12/2013
5.0
carpet cleaners, upholstery cleaning
  + 0 more
Very thorough and professional.
Description of Work: Cleaned and scotch-guarded 4 areas of house. Cleaned and scotch-guarded full-size sofa.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$340

SUE K.
12/2013
5.0
carpet cleaners
  + -1 more
.THIS IS THE 2ND TIME I HAVE HAD THIS COMPANY. GOOD JOB. WAS RECOMMENDED BY A GOOD FRIEND OF OURS
Description of Work: CLEANED THE LIVING ROOM AND HALL UPSTAIRS AND ALSO THE CARPETING IN THE REC ROOM DOWNSTAIRS

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$110

KIMBERLY G.
11/2013
5.0
carpet cleaners
  + -1 more
Very well. Carpets look great
Description of Work: Cleaned carpets in house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Lynne G.
11/2013
5.0
carpet cleaners, upholstery cleaning
  + 0 more
It began with calling Stephanie to schedule the cleaning. Stephanie is a lovely person who is always helpful and accommodating. Due to illness I needed to reschedule and she was very kind and understanding. We spoke for quite awhile and she was very knowledgeable and answered all my questions. I did not see Chris this time as I had an appointment, however the carpets and furniture looked amazing once I came home. I had some major construction completed before they came out and two older cats that had left a few pet stains. The stains were gone, the new smell was delightful and my carpets and furniture looked like new. I could not have been more pleased.
Description of Work: They cleaned the carpets in 7 rooms, my family room furniture and extra throw rugs and pillows.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

Matthew H.
11/2013
5.0
carpet cleaners
  + -1 more
The service turned out well. The scheduling was very easy and they did a good job.
Description of Work: They did carpet cleaning for me.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Alexis B.
11/2013
5.0
carpet cleaners
  + -1 more
The service turned out really well. They were able to lift the spots on the carpet. The odors went away at first but then came back. I called them and they came right back out and got rid of the odors on the second trip. I was very happy with their service.
Description of Work: I use them for carpet cleaning.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$80

THELMA E.
11/2013
5.0
carpet cleaners
  + -1 more
The service was fine. He did very good work.
Description of Work: I used him toe clean my carpets.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Julie A.
11/2013
5.0
carpet cleaners
  + -1 more
The service turned out well. I was happy with their work.
Description of Work: They did carpet cleaning for me.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
    • 1(current)
    • 2

Contact information

PO BOX 442, Kent, OH 44240

www.excelcarpetcleaners.com

Licensing

Bonded

Insured

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Carpet Cleaning,
Upholstery Cleaning,
Oriental Rug Cleaning,
Ceramic Tile,
Floor Cleaning and Waxing,
Vacuum Cleaners

FAQ

Excel Fabric Care is currently rated 4.9 overall out of 5.
Excel Fabric Care accepts the following forms of payment: Check,MasterCard,Visa
No, Excel Fabric Care does not offer free project estimates.
Yes, Excel Fabric Care offers eco-friendly accreditations.
No, Excel Fabric Care does not offer a senior discount.
No, Excel Fabric Care does not offer emergency services.
No, Excel Fabric Care does not offer warranties.
Excel Fabric Care offers the following services: Carpet, upholstery, tile, grout & area rug cleaning.
WATER DAMAGE.

Contact information

PO BOX 442, Kent, OH 44240

www.excelcarpetcleaners.com