M & M ROOFING

On 6/24/11, M & M Roofing inspected our roof and provided a written estimate. After consulting several other contractors we chose M & M Roofing in September of 2011. Mr Maxwell returned to our home on 9/24/11, and we discussed the written estimated and the condition of the wood underneath the porches roof. He checked it out again agreed there was a problem but would not be sure until the old roof was removed and he would discuss the situation before replacing the roof. He said if the wood needed replacing it was covered in the estimate a check was given to him for half of the total amount. The roof was removed sometime in October 2011, there was a rain delay and a few days passed.. We received a call from Mr. Maxwell before the, when the workers returned after the rain delay we were not home and the new roof was put on. I called Mr. Maxwell to no avail. Then Mr. Maxwell called requesting a check I told him I was not satisfied with the job because he did not discuss the condition of the wood as agreed before putting on the new roof. His response was that was not my job. He offered have his construction contractor friend to come out and give us an estimate. I responded that he needed to talk to my husband. Eventually, he did and later he returned with his construction contractor friend who stated he would repair a window and other items he thought needed replacing and nothing about the issue at hand. My husband listened. Later Mr. Maxwell called again and I told him we needed time to have his worked inspected before making that final payment because of the deteriorating wood issue. He ignored me and went on to say that I was not going to pay him and if anyone went on that roof he would not honor his guarantee. He continued to call several times asking to be paid and I informed him we were waiting to have the work inspected to the point that I told him to call my husband if he had any questions.We had the roof inspected by another roofing company and was told that the wood definitely should have been replaced before putting on the new roof, however the damage would not cause any problems in the near future. It would be costly to remove the roof at this point. Also, the edge of the roof connecting to the downspout was uneven and the shingles sticks up because they did not line the downspout up correctly with the roof. That contractor agreed to fix the downspout issue as it was just a matter of taking the downspout down and lining it up with the shingles. In the meantime, Mr. Maxwell filed a mechanics lien which was later rescinded because we paid the balance before its filing. All of this could have been avoided if Mr. Maxwell had stuck to the agreement. His methods and tactics were unprofessional and dishonorable. I would not recommend his services to anyone.

Overall it went pretty well, company did the work without having full payment from insurance company, and was completed quickly. A few minor issues when work was completed as far as some of the siding coming off and shutters coming off. But they came out and repaired it quickly. I would recommend them and would hire them again.

They were in the area and we would definitely recommend them to others. They had to order the roofing that we wanted and as soon as it came they were here. They did the work all in one day and cleaned up after themselves. We may have found a couple of nails outside, that’s all. They did an excellent job. We spent about $8000 on that service. They came early and were here late. They even came back the next day and put some finishing touches and cleaned up real good again. We would recommend them to anybody. We have had three roofs put on this house and this was the third one and my husband picked up only two nails, but with the other roofing companies we used we were picking shingle and stuff after they were done. One of the companies also ruined our flower bed on one side, but this company was very careful and very good.

The above application of the roof went well and was done in a timely manner. Not long after the job was done, maybe 2 years, a large leak developed. Matt Webster, owner of company visited and was shown location. Neighbors tell us we were not notified by company that someone went on roof and worked. Indeed the leak seemed fixed for a while. But then leak began in same place, only much worse; In rain storm gallons will enter our attic where we try to capture it in order to protect our plaster ceilings and walls. I called off and on for 6 months with no response and no action. To protect my home I am turning to another contractor to address the leak. To sue is time consuming and expensive.