CRITTER CONTROL OF CLEVELAND

Technician Jim and his associate Matt were fantastic. They came quickly as an emergency call. Jim diagnosed the problem right away (our chimney had a very unusual entry point) and jury-rigged a cover to prevent any new critters from entering. They were both very thorough, professional, and easy to work with. And I thought the price was fair considering it was an emergency during holidays.

My 20 year old son was at home for the call. They came and checked the chimney. no animals present. Service man didn't have a tall enough ladder to replace chimney cap. That would be another charge. Well tonight we found 2 raccoons in the chimney due to the fact the cap not being replaced.

It went okay. It was very good. It's excellent. What makes them so great is their quick response. I call them in the morning and they would be back out here in an hour or two to pick up the animal that was in there and I would call them every morning and say there's nothing in the cage right now and there is something in the cage and they put food in there. The mere fact that so many barn animals got caught, 8 I believe, that's a very good sign that everything, the food they put in there, the tempting was good. The price is okay too.

I had a problem with moles in an 80' x 15' mulched area in the middle of my backyard. During my initial phone contact it was explained that they would places traps where appropriate, that the traps would be checked every other day for 1 week and the cost would be $250. I agreed and their rep (I believe she was the manager) arrived on time and went right to work inspecting the area, identifying the active tunnels and setting a total of 13 traps. She mentioned that usually there's only one mole, which was quite a surprise to me given how many tunnels there were, but she was pretty optimistic that the traps would do the job. I wasn't home when they made their first follow-up visit but I found out later that one mole had been trapped and was removed. I was home for the 2nd visit -- all 13 traps were checked but all were empty -- and the final visit, where a 2nd mole had paid the price and was removed along with all of the traps. Later that day I drove back and forth over the entire area with my John Deere garden tractor to flatten all of the tunnels so that I'd be able to spot any new tunnels or mounds. I have seen a mound and a tunnel or two in the last 3 weeks but it's possible the tunnels were ones that I missed / didn't flatten and maybe the mound was one last mole who dug his way out to seek greener pastures. In any event, Critter Control did exactly what they said they'd do, they reduced my mole population by 2, and I would definitely use them again if the need arises.

We had a bird(s) in our fireplace and called for their removal. The technician that came out was very nice and professional and came quickly, however he did not see any birds in the chimney when he looked with a flashlight. We have a 2 story home, and he didn't have a ladder tall enough to go look on the chimney to see how they were getting in. I was also informed that you need two people to have that sized ladder by the owner. He put cardboard in the chimney above the damper to help stop the birds from coming back. About 15 minutes after he left, I could hear a bird and could see it in the fireplace. I called right away to see if he could come back to remove the bird, since the service call cost $100 and was seemingly ineffective. I received the answering servie at 3:15pm with no callback. I called the answering service two more times after that as well to see if I could get a call back. I feel that if the technician had proper equipment from the beginning, such as a taller ladder, he would be able to have be more effective at seeing the birds, how they were getting in, removing a nest from the top of the chimney, and creating more business. This company would have made more money, and I would be recommending them to friends. He and Danielle did try to offer something for the chimney to keep birds out, but we already have one. At the end of the day yesterday, I was out $100 with the same problem I contacted them for. I wish Danielle would have let me know that they did not have tall ladder and maybe I would have gone with a different company in the beginning, instead of losing time and money. Overall, it took up my time, took my money and was ineffective at solving my problem.

The lady was nice but I paid 179.00 for a job that wasn't done

They were prompt and they quickly came to haul it away and they didn't keep it caged up all day. They expect the household to bait the trap.

We have used them many times and they have always been responsive. They have always done a good job.

I had to have 5 different companies come out and this company was able to diagnose the problem. Mark did a really good job. He takes his time and he has a very good eye for problem areas in your home. I am glad they figured out the problem. I kept calling them in a number of times in May, June, and July, but they never called me back. I eventually needed to. They do not follow through The other person concluded they were birds and not rodents.

He didn't do anything. The technician told us there might be an animal in our chimney, but didn't try to catch anything. He tracked mud everywhere too! The animal ended up leaving on its own. It wasn't a very good experience.

I found them on Angie's List. The people were fine. The problem is they ended up putting poison which I didn't really want to do. They didn't catch anything in the traps. It was for mice so they ended up putting poison. They were good. I thought it was a little pricey for putting the poison. It was $183 for putting poison for mice and then they put traps, but they never caught anything and they just told me that I would have to patch. There was some hole, but they never patched them and I had to patch them myself. I thought it was too expensive for what they did. They were pretty responsive. I would not use them again in the future.

They were excellent. Had mice in walls. After they left we had noise for a few days, then nothing.

They set up some traps, but didn't come back to check them. The guy came out two hours late, as well. They charged me less because he came late, but they never came back.

They are just a regular company. They are very professional. We had a lot of raccoons coming to our house. They only took the raccoons away, and didn’t make any good suggestions to keep them from coming back.

We noticed a smell and a bunch of flies started coming out of our fireplace. The guy that came out was very professional and he was quick. He pulled the ducks out. The price was affordable.

Great. They were prompt , very professional. I was VERY pleased .

I heard noises in my chimney one evening, a lot of movement and scratching. I called Critter Control to check it out. The Service Representative arrived on time, inspected the chimney and also poured in professional strength pepper granules. He believes it was a squirrel from what he saw. He also informed me that he would not be able to re-install the chimney cap due to the deterioration of my chimney flue/tile. He suggested I call for Chimney Repair service and get the flue pipe/tile repaired as soon as possible.

When I called for appt they came within day. Very responsive. Always called me when I left message. Keep traps in longer than planned without additional charge.

I read in their add that they would do an inspection. I called to set up an appointment and they supposed to be out between 10-11am and they called and said they were running late. They said they would come out later and I requested they call before they come because i had errands to run. They never called our came out. I felt like the $5 "inspection" fee was a bait to get them out.

They came and caught the groundhog within a day. They put a trap up in the morning and at four o'clock in the afternoon, we noticed that it was caught. I also had them put up some wire-mesh screening around the deck and air conditioner so that it would prevent the animals from getting in again. I am just in shock still thinking about how good of a job they did.

I have been very happy with there services. They have done other services for me, they have very good systems. They are very responsive. I would recommend them. There price is reasonable.

I was not totally pleased with the follow-up. I still heard the noises after they left, but the squirrels finally left. They identified where the squirrels were coming in and told me it would be an extra charge to fill the hole and I was better off to call a handyman to do it.

They were very responsive and were quite professional in the way they handled everything on a daily basis. They also left traps behind, in case there were more raccoons that needed taken care of.

Mark came within 1-1/2 hours of my call and very professionally caught and removed the bird in a humane way without damaging any property. He was upfront on what he was doing at all times. He also suggested the need for chimney caps to prevent a recurrence, but we were unable to have them installed immediately due to extensive snow on our roof.

I would highly recommend them! They set up their traps in a very pre-determined, knowledgeable manner to get the animals going in or coming out of their holes. I call every morning to let them know if anything was caught. They are serious and good in doing their job. They have a standard set up fee ($140), and then there is a charge for every animal caught after that.