Dan Wright Plumbing Co

Horrendous. The reviewer who spoke of overcharging and demanding payment was spot on. First text the morning he was coming out was "Bring your checkbook!" We were in a situation of selling our house to a very difficult buyer. Our licensed plumber(s) were not good enough, he had to have this guy. Well, we found out why. Dan Wright was in cahoots with the buyer behind our backs. He actually performed work we had not authorized and refused to stop when I told him to cease. The buyer kept threatening to walk, so there was ZERO guarantee the deal was going through, but Dan Wright arrived with a list of what that man wanted done -- on our dime! A few lowlights: He charged $150 to “fix” a toilet already inspected by a licensed plumber and found sound just a few days prior. He appeared to tighten a hose and add plumbers putty, but there was no reason to do so. He installed a new shower head that was not in the contract. The old one had nothing wrong with it! The first inkling I had of that was seeing the old one on the counter. I had stepped out to talk to my wife about his horrendous estimate ($775 instead of the $484 our plumber had quoted) and came back in to find it. Plus, I do not follow tradesmen around while they work. I was on premises but not videoing him, though I guess I ought to have done. Before we even went inside, he started insisting the pressure regulator needed replacing. He had not even seen it. He had started in on it on the phone call setting up the appointment as well, so he obviously had his marching orders from the buyer. Plus, that was not part of the contract list of things to address. There was nothing wrong with it according to the other plumber we'd had out days earlier. However, the buyer, a son of a friend/customer, was demanding the water pressure be increased. We had pressure gauge testing done both independently and by the water company. There were no issues. All was within normal range. Even the sticker on the regulator said so! But no...he kept insisting it had to be replaced. Cost? $275 to tear it down and assess it, $150 for a new regulator, plus paying for the time it took him to go get it, and the labor to install it. Side note: our usual plumber, an honest third generation concern, said the regulator is a $40 item and that there was no way it would take "hours" to break it down or analyze the issues. In case you are keeping track, that's a ballpark of getting on for $600 or better by the time you add in travel time and labor -- for something that was in perfect working order. And this was in addition to the already overcharged estimate of $775! When I told him that we were not having anything done to the regulator until the pressure test came back from the water company, he got nasty and said, "I don't want to have to make another trip back out here when I have to replace it." It's pretty clear he already KNEW it was going to be replaced, no matter what the contract said. And this was to be on our dime!! I also caught Mr. Wright boring out the factory installer restrictors in shower heads and faucets. I told him to stop. He kept right on doing it! The only reason I did not throw him out of the house was because I knew by then that he was the buyer's stooge and would go back to him and kill the deal. Thank goodness we had paid with an electronic check because I could not find that particular checkbook that morning! When we discussed all that had happened, my wife suggested we kill the check transaction and tell the broker. It wound up with the agent having to pay all the money above the $484 estimate we had obtained and our portion was paid out of closing. Sorry to say, I have gotten nowhere (yet) with reporting him to the licensing authorities. No one is willing to hold this man accountable, and apparently licenses don't mean very much in Ohio. SO -- BUYER BEWARE. As our honest reliable plumber warned us that increasing pressure nearly double in older plumbing can lead to a host of leaks and a wrecked system and damaged ceilings before you know what is happening, we made a room by room video of the house, including all access panels and ceilings, to verify the condition in which we sold the house. Protect yourself! Because a picture really IS worth a thousand words!

It was all done on the day that was scheduled and within a few hours.

Plumber said he would be out there late morning early afternoon. I scheduled to be off work the second half of the day so I could be there. He called at 9am and said he was on his way. We weren't prepared but I thought maybe it was okay with just my wife home. BIG MISTAKE. After looking around, he found that there were no leaks, but a cracked shower was the culprit. Unfortunately, the inspection report was wrong about plumbing leak. He said the spicket hose outside was disconnected, and it would be $250 to fix right then. This sounded high, so I said I wanted to wait a bit on that, and have the rest of the work quoted. and He said I'd have to pay him $155 for coming out. We have had electrician's come out to the house and quote work for free, so did not expect to be charged anything for just coming out and taking a look. This was not mentioned beforehand. After talking to my wife I told him $155 was overcharging but he demanded payment from her right then and became upset that we didn't want him to do the spicket work. I offered $75 as a fair inspection fee, but he said "you'll pay be $155." This is utterly ridiculous that you can charge whatever you want without notifying the customer first. What if he had demanded $500?. My wife was alone and was scared for her safety and being a 21 year woman around two big guys, decided to pay them and avoid any bad situations. They followed right behind her car all the way to bank to collect their money from her. In my opinion, Dan is a scam artist. He expects immediate payment in cash or check, so there's no way to get your money back if the work is shoddy. This is a major red flag. If Dan had worked out, he could have got our business on the other larger projects we were having quoted: dishwasher plumbing, shower head re positioning. Instead, Dan stole $155 out of our pockets by not being upfront about costs, and intimidating a young woman almost to tears. My wife was shaking afterwards. This is not the person you want in your home!

unknown

he called the day before to make sure we were still on for the appt. he showed up on time and did quick work on the jobs I had for him. I would recommend him to anyone. he does more than I asked him to do just to make sure the toilet and pipes did not have any other problems that were part of the system he was working on. I like that.

For the most part this work was performed and completed in a professional manor. The line that was modified from the water heater hvac unit started backing up into the hvac unit and over flowing onto our floor. We called him back to our house for modification and he said we needed to call someone else. My husband ended up fixing it himself.

Dan was prompt in responding and did an excellent job getting our Hot water heater problem resolved. He had to come back for a second time to resolve the problem, and ended up installing new kitchen faucet . Highly recommend him.

I called Monday between 8:00 and 8:30 p.m. I spoke with the owner. We made the appointment for the next day. He was here on time and worked very efficiently. His prices are very reasonable.

I called on Good Friday, and asked for an estimate over the phone, which he provided. He told if it wasn't an emergency he would be out to my house by 9AM the next morning. The next morning arrived and he was there before 9AM and finished his work on schedule. He actually stuck to his quoted price and was actually $60 cheaper than the plumber I have been using in the past. Dan's definitely got some reasonable people working for him.