CertaPro Painters® of Akron

First painter was not working hard, so they let him go. The second painter was great and got the job done.

Despite it being late in the year for outdoor painting, John and Alison Pickering worked their crew's schedule to accommodate our request for painting our deck. It would involve a couple of days work that had to be planned around the cool rainy weather. They kept in communication with us and let us know when they would be working. John was punctual and professional for the estimate. The crew worked hard and steady to finish on time. Alison stopped by to make sure the project was going well. They cleaned up the work area thoroughly. All I needed to do was pick out the stain color! They really seem to take pride in their work and value their customers.

The paint job was NOT good and their professionalism is even worse. They didn't paint the trim around the windows like the contract said. They tried to rush the painting process, and I still feel like they missed quite a few spots. There were even times where I had to tell them to paint spots they missed. In less than 2 months, the stucco was looking horrible and crumbling. It is even worse now since so much time has passed. I called in October 2013 to let them know what was going on. They said I needed to wait until spring. I had to contact them again once the spring came, and they stood me up. I've contacted them many times since then. There were many times they were supposed to come out and never did. The last time I contacted them, they were supposed to come on October 31, 2014 to fix the stucco. It was a complete no show and they never called. I either want them to fix what I paid for, or my money back.

They painted the front porch no problem and looked great. However the back fence in the contract stated "power wash, prime, and stain". Well, they power washed, and then put a "primer and paint in one" on, just one coat, and it looked awful. My wife called me incredibly upset saying it looked terrible, and we have the pictures to prove it. The painters said we were only getting one coat and if we wanted another coat it was going to cost more. Furious, I called the person who did the estimate, sent him the pictures, and he understood what was happening and directed the crew to apply the second coat, as the contract said they would do. I was so angry that I had to take time to make them do what the contact said they would do. No one would have ever looked at their finished product after one coat and said "well, that's done and it looks great, glad our name is on it." They were perfectly willing to leave with it looking terrible. This is why I rated them so low on professionalism. In the end, things did work out, the quality of the final product was good, the manager was responsive and did the right thing, but the crew that came out couldn't have cared less. On the review here it asks if I would use them again, and I wish there was a "maybe". I think if we do use them again, I'll have to take a vacation day off work and supervise them closely to see that they do exactly what the agreed upon contract states.

They were perfectly splendid and did a wonderful job.

I am very happy with the job. I had two quotes and felt that Joe from CertaPro did a more thorough job of assessing my house. So I went with them even though it was more expensive than the other quote. The crew removed the shutters to paint them separately and had to deal with BATS behind several shutters that no one knew about. They pressure washed the whole house, chipped off all the peeling paint, reglazed windows that were in disrepair, painted all the gutters, trim, doors, everything. They did a very thorough job. The house looks great. Rob & Jason are great guys who are proud of the work they do and the company they work for.

The project went well. The deck looks really good. We had to have the company come back out to fix a few spots they missed the first time.

Response to my inquiry handled promptly. Came out & gave estimate. Then I had to contact them to get a start date. Rainy weather had delayed other jobs, but there was a real lack of communication as to what was going on and when. Finally got the work finished and it does look good. On the fence about calling them for future work.

The worst nightmare you could ever imagine. They contracted to power wash my home. Two men arrived without a power washer and told me that they use a hose and a brush. The sides of my home are 30 feet high; their brush reached ten feet. The next 3-man crew power washed my home, but when they started to caulk and tape, they only had one-half tube of caulk and no sand paper. Shortly after they started, one of the crew was sent to another job. They worked one side of the house at a time, spraying on the first coat of paint and then spraying on the second coat immediately after the first. The paint manufacturer advises to wait 24 hours. They painted over cobwebs and missed spots. They told me that they weren't painting the trim on my windows, so I called Rich T. He came out and told me that they were not painting the windows, because it wasn't in the contract. I showed them my copy of the contract that stated clearly "trim on windows". When they thought they were finished, I inspected their work, then called Rich to tell him what I found. He came with the crew leader and we inspected the house. One of the painters had brush painted the casing around my garage doors. He got more paint on the siding then he did on the trim. Rich agreed to repaint my house. When they removed the tape from the windows, they, also removed some of the new paint from the sills. They had to be redone. I never knew who was in charge of the day-to-day operation. They all acted as though each one was the boss. They constantly removed workers from the job. I had to repeatedly explain what had to be done to each worker. The only thing Rich concerned himself with was getting the money. He had trouble telling the crews what had to be done. The only crew member with experience was the sprayer. The rest did not know the basics. A three day job that took a month to finish.

Rich and Phil of CertaPro were very pleasant to deal with from start to finish and their work exceeded my expectations. The estimate was detailed, the price was competitive, and the execution was hassle-free. After the building was power-washed, I met Phil, the job foreman, at the site to discuss specific details and provide him with the final color choice. I originally had the job quoted such that only one color was to be used on the building. Phil suggested to me that a two-tone paint job with a white color-belt would look nice and "pop." He showed me pictures of a similar commercial building that his crew had painted with a two-tone paint job. I asked how much more it would cost for two shades of paint as opposed to one, and the extra price turned out to be more than reasonable, therefore I went with the suggestion. The outcome of the project was amazing. The job was completed in a timely manner and I was kept in contact with throughout the entire process. Although at first I was slightly hesitant, I am SO glad that I went with the two-tone paint job, and I am forever grateful to Phil for the professional suggestion.

The painters completed the two rooms in a timely manner, but when they began the kitchen/eat-in area and we inquired as to how the faux finish would be done, they informed us that there had been no mention of a faux finish being done by CertaPro and they did NOT do faux finish jobs. When we called CertaPro, we were told that the estimate did not include the faux finish and that they would have to send out another painter they used to give us another estimate.The cost was well above the original estimate! We ended up finding another painter on our own and just paying CertaPro for the two rooms painted. We were very disappointed.

Awful. See above.

It was the second time I had used them. They were a day late starting and it took a while for them get the paint. I would use them again if they sent different painted.

After the work was finished two to three days later when we started looking at what had been painted we realized that it was done not up to par.

I got excellent results. They were neat and showed up on time. They also cooperated with my requests. I have a sign in my yard to let others know who I hired. I am so pleased. They also gave me a discount for being an Angie's List member

Worst experience of any contractor we ever hired. Lacked professionalism, combative, refused to stand behind product and quality of work, painted with lower quality of paint first time, not what we contracted for washed off walls. They mixed their own color did not use Sherwin Williams color that we chose. Did not paint 2 coats as contracted, whole sections of areas missed. Used latex paint on oil based wood trim, peeled off had to be scraped off, washed, sanded and primered then repainted. Drop cloths not used, paint spots all floors and fireplace. Foyer floor damaged from denatured alcohol and had to be sanded and refinished. Amateur cutting, tape not used, painters used rollers and brushes purchased from dollar store, I then demanded that they use quality rollers that I purchased. I had to contact main offices of Certa pro to facilitate resolution of all listed complaints this. It disrupted our lives from April 2011 to October 30, 2011. I have more than 75 pictures as proof.

CertaPro Painters were contracted to clean and paint a commercial floor. Their work was complete to our satisfaction. This is the second time we have contracted with them for paint. This project was much smaller than the first, but was completed with the same professionalism.

Painters did an excellent job. They were precise in matching the colors. The were very neat.

Positive experience all around. Large roof overhang needed extensive prep work. This was done well. Entire process was professional. Cleaning, masking, painting and job clean-up was excellent. Job was complicated by the fact that the ranch house is surrounded by hedges close to the house.

Received a phone call within 48 hrs of leaving a message. As a matter of fact, they called on a Sunday and left a message as I was not home. Within 2 days she stopped by to evaluate the job and provide a quote. As the quote was within the amount I figured it would cost AND there were great reviews from Angies List, I accepted the quote without obtaining others. Within 3 days Rob started painting. He was punctual, polite, and cleaned up at the end of each day. It tooks 4 partial days to complete the work but part of the issue was that I had already purchased Behr's higher quality paint and in the end Rob shared that he does not like Behr paint. They use Sherwin Williams, which is about 35% more, but he says it dries much faster. The faster drying means that a painter can start a room, finish, and then begin again on the second coat the same day. We arranged that if a nail was left in the wall, I did not want the hole patched. There were several holes in the window area however that he did not patch or paint and I had to ask him to do those. He also patched 1/4" hole in a manner I did not like (and it was right at my eye level as I look out my window) so I asked him to redo that. He responded to my comments and requests without issue. He was painting white paint on white (light gray, actually since it had been so long since the walls were painted), which is not easy. I have 12-year old wood floors and older countertops but I still wish he had placed dropcloths everywhere as paint splatter ended up on both. I'm sure if I asked he would have but I did not really look until he was done. I had only one 'run' of paint and I think that was in an area is 'helper' did on the last day. Otherwise, the quality of the border removal and the painting was excellent. I would definitely have them come back again but I would go with the Sherwin William's paint and I would ask for dropcloths everywhere.

I spent more than I wanted to. They were very good and very thorough. They did exactly what they were supposed to do. Their crew and cleanup was great. I was pleased and would use them again. They were a little high.

everyone from the estimator Tracy to the painter Rob was just terrific. they were clean, quiet, helpful and did a beautiful job of painting.

They did good work. We have used them on three or four different projects. Their dependability stands out the most. They are a franchisee of a local franchise in Akron. They are competent, and they return your calls promptly. We have had the same work person for several different projects. He does good work. It has been a good experience.

Very quick and almost boringly routine?which is a good thing. Quick, but careful and thorough work. CertaPro saved us $75 by honoring the Sherwin-Williams color consultation service rebate.

It went very well. They were just so respectful. They cleaned up every night. It took a couple days, but you didn't even know they were here. It was the best experience I've ever had with a painter.