Carpet Sales and Installation, Ceramic Tile, Flooring Sales and Installation
About us
For over forty years this company of ours has been helping friends and neighbors all over Northwest Ohio beautify their homes with floors that are comfortable, durable, and affordable. If you give us a chance to earn your business we are confident that you will soon count yourself among the thousands of satisfied customers who wouldn't go anywhere else for their flooring needs!
Business highlights
55 years of trusted experience
Services we offer
Carpet, tile & stone, hardwood, laminates, resilient, & area rugs.
Description of Work: The sales person did not listen to what we were asking for. He continued to show us carpets way to expensive for what we needed it for. Then once we stated he wasn't listening to us he basically was done trying to sell us anything. It felt like we were annoying him so we left.
Rating Category
Rating out of 5
value
2.0
professionalism
1.0
responsiveness
1.0
$2,100
Rebecca Z.
01/2015
4.0
carpet installation
 + -1 more
unknown
Description of Work: I bought a large dining room area rug and a pad to go with it. The salesperson was friendly and guided me to the area rugs, but he did not seem knowledgeable about his products. He could not answer my questions about the pile. I was interested in a pad for the area rug. At first he told me it didn't need one. Then he said the back was a standard carpeting back so maybe I did. Then he told me to have them cut me one when I picked up the rug. When I got the call that the rug was in I went to warehouse to pick it up but it was not ready. When I asked about the pad they told me to ask when I came back to pick up the rug. I ran some other errands and returned. The rug was wrapped and ready but no one knew anything about the pad. They told me I had to order it. The people at the warehouse measured and ordered it and told me to return a week later when the pad came in to pick up the rug and pad. They wrapped the two together so when I did get them all I had to do was unroll the two together and place them. This last service was very helpful.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0
Yes, I recommend this pro
$900
Dennis D.
07/2014
1.0
carpet installation
 + -1 more
The finish was poor in a number of areas so contacted Shaw Flooring (the makers of the hardwood flooring). They came out, evaluated, and said they would replace the flooring. I contacted Carpet's by Otto, let them know the flooring was inspected and would be replaced.....my only stipulation was I did not want AAA Construction to do the work because of sloppy work not related to the quality of the material. I have made a dozen calls and sent 3 certified letters asking when they're going to take care of this.....still nothing after 3 1/2 yrs. Carpet is HORRIBLE. So much so that we're replacing it. Again, they ignore all attempts at getting this resolved.
Description of Work: Two Issues: 1-purchased hardwood flooring for almost the whole first floor. Issue 2: purchased a custom rug for the livingroom. Wanted a beige, but was concerned about staining. We were guaranteed this carpet was stain resistant and would be guaranteed not to stain. We were so convinced, we also had it put down on the stairs.
Rating Category
Rating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Erik P.
12/2013
3.0
carpet installation
 + -1 more
We ordered our carpet and had specific details about which parts of the floor were to be carpeted. they did not carpet all the areas that we requested, though they left us with the carpet to cover those areas. We called them back to come and look at it. The first person they sent said there wasn't enough carpet to complete the job. There clearly was. after a few more weeks we finally got a manager to show up who agreed with us that there was plenty of material left to complete the job. At least 2 weeks later somebody finally showed up to get the job done. They were entirely unapologetic about the ordeal.
Description of Work: We purchased carpet for our basement from Otto and had them install it.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
2.0
responsiveness
2.0
punctuality
4.0
$1,500
Harvey S.
03/2013
5.0
carpet installation, ceramic tile
 + 0 more
Great, very friendly installers!
Description of Work: We had heated tile installed as well as some new carpet. This is not the first time we have used them, they are excellent and we recommend them to our friends!
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$4,000
Michael S.
04/2012
5.0
carpet installation, ceramic tile
 + 0 more
When we explained what type of carpet we needed, the reps at Carpet's By Otto were right there leading us to the carpets that would do the job we needed (1 room as an office; the other room as a living room). We asked a lot of questions, and were always greeted with a pleasant answer. With regard to our ceramic tile purchase, Greg not only showed us several samples, he showed us the different ways tile could be laid out to create patterns if we wanted that. It was a pleasant experience from beginning to end.
Description of Work: For the price listed above, the Carpet's By Otto sold and had installed (very professionally) 2 rooms of carpeting and one room of ceramic tile. The tile was one of the more expensive brands, but it looks so wonderful in our sunroom that it was worth every penny. The tile installer was very particular about his work - and it shows! The carpet installers were very easy to work with and did an outstanding job. Our entire experience with Carpet's By Otto, including Greg Pace, Flooring Sales Rep, was so good that we plan to go back for our next flooring purchase.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$5,000
Zsuzsanna L.
11/2011
5.0
carpet installation
 + -1 more
We were very happy with them; they did a good job when they said they would and we had no problems with it. I will use them again in the future.
Description of Work: I used Carpets by Otto to remove old carpeting and put in new carpeting in my entire house.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,000
Jeff G.
02/2011
5.0
carpet installation
 + -1 more
They were economical, friendly, and they just did a good clean job. They were here when they said they were going to be here and the job was finished before they said it would be finished.
Description of Work: We had carpet put in our hallways, stairs, and two bedrooms.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Carpet Sales and Installation,
Ceramic Tile,
Flooring Sales and Installation
FAQ
Carpets by Otto is currently rated 3.9 overall out of 5.
Sunday: Closed
Monday: 10:00 AM - 6:00 PM
Tuesday: 10:00 AM - 7:00 PM
Wednesday: 10:00 AM - 6:00 PM
Thursday: 10:00 AM - 7:00 PM
Friday: 10:00 AM - 6:00 PM
Saturday: 10:00 AM - 4:00 PM
No, Carpets by Otto does not offer free project estimates.
No, Carpets by Otto does not offer eco-friendly accreditations.
No, Carpets by Otto does not offer a senior discount.
No, Carpets by Otto does not offer emergency services.
No, Carpets by Otto does not offer warranties.
Carpets by Otto offers the following services: Carpet, tile & stone, hardwood, laminates, resilient, & area rugs.