Rick's Hometown TV and Appliance Center

Originally, Rick's sent a gentleman out to repair washer. He was nice. Spent time checking out washer and was able to tell me what was wrong with the washer. Gave me the part #s I would need with an estimate for the repair, parts and labor. He also advised me that the cost of the repair was almost the cost of a new washer and was advising I buy a new washer from them. My washer is only 2 yrs old and is still under full warranty for parts from GE. So I contacted GE, who was great about the whole thing. They sent me the parts, free of charge and I received over night. I called Rick's back, who said they would have to call me back about the repair. I waited 2 days, with no call back. I called them again and I was advised that this kind of repair could not be done in the home, and that I needed to bring the washer to them if I wanted the repair. I was confused since they were so willing to come and diagnose the problem. I repeated back to the gentleman on the phone that this was a washer they had already looked at, not a microwave or something small. He again told me the only way I could get my washer fixed was if I brought it in to the shop to them. At that point, I told him "not a problem, I would throw the washer in the back seat of my car and be right up with it." Needless to say Rick's is not fixing my washer. I did call GE back, who has now provided me with step by step diagramed instructions on how to fix the washer myself.