TruGreen - 5111

SELL SELL SELL! EXTREMELY AGGRESSIVE, OBNOXIOUS SALESPEOPLE. THE STRATEGY APPEARS TO BE TO "BUDDY-UP" TO YOU. THEY TALK TO YOU AS IF YOU ARE A LONG TIME FRIEND AND TRY VERY HARD TO ROPE YOU IN FOR THEIR MULTI-TREATMENT PROGRAM, EVEN IF WHAT THEY'VE DONE HAS BEEN UNSATISFACTORY. THEY PROMISE THE WORLD AND DELIVER VERY LITTLE. THEY HAVE CALLED AT LEAST TWICE SINCE THEY WERE TOLD WE NO LONGER WANT TO USE THEM. WE WOULD NOT HIRE THEM AGAIN.

THEY DO A GOOD JOB FOR WHAT THEY DO. I DON'T USE THEM FOR ANYTHING OTHER THEN LAWN FERTILIZATION AND WEED CONTROL. I HAVE REFUSED THEIR ATTEMPTS TO SELL OTHER SERVICES THEY OFFER, AND THEY DO MAKE ATTEMPTS!

WE HAVE A CONTRACT FOR 3 TREATMENTS. SO FAR, OVER THE LAST COUPLE OF YEARS, WE HAVE NO COMPLAINTS.

OTHER THAN A CONTRACT MISCOMMUNICATION (I JUST WANTED ONE INSECT TREATMENT) THEY DO A GOOD JOB ON MY LAWN.

THIS IS THE SECOND SEASON I'VE USED THEM AND I AM PLEASED WITH THE RESULTS.

I HAVE BEEN USING SCOTT'S LAWN SERVICE FOR ALMOST 2 YEARS AND KEEP HOPING FOR GOOD SERVICE. EVERY YEAR THEY DON'T TREAT OUR THISTLE PROBLEM. NOW THEY HAVE RAISED RATES 9% AND MY NEIGHBOR ACTUALLY WATCHED THE SERVICE TECH WALK A STRAIGHT PATH THROUGH OUR YARD AND NOT TREAT ALL AREAS OF THE YARD. I HAVE DROPPED SERVICE. CUSTOMER SERVICE WAS VERY HELPFUL. NO FIGHTING WITH THEM AT ALL. THEY ALSO DID NOT TRY TO RETAIN MY BUSINESS EITHER.

THIS IS THE SECOND YEAR AND THERE'S QUITE A POSITIVE DIFFERENCE.

THEY DO ABOUT 5 TREATMENTS THROUGHOUT THE YEAR. OUR LAWN IS WEED-FREE.

I'M ON THEIR 4 TREATMENT PROGRAM AND EVERY YEAR I HAVE TO CALL, BECAUSE THEY TRY TO PUT ME ON THE 5 OR 6 TREATMENT PLAN. THEY HAVE RESPONDED NICELY WHEN I NOTICE SOMETHING THEY MISSED.

THEY ARE CONSISTENT WITH THEIR SERVICE. I'VE USED FOR ABOUT 25 YEARS. I HAVEN'T HAD ANY MAJOR PROBLEMS.

AFTER THEIR LAST SERVICE VISIT, I CALLED TO SAY THERE WAS A PROBLEM WITH THE GRASS, AS I FOUND SOME BURNT PARTS. THEY INDICATED THAT THEY WOULD COME OUT AND LOOK AT THE SITUATION. THEY DIDN'T COME SEVERAL DAYS LATER, MISSING THEIR ORIGINAL COMMITMENT. I WAS ALREADY WATERING, AND THEY SAID THAT WAS THE CORRECT SOLUTION, AND THEY OFFERED TO PAY FOR EXCESS WATER. I FELT THE RESPONSE WAS INADEQUATE. BASED ON OTHER PROBLEMS I HAD EXPERIENCED BEFORE, I DISCONTINUED THE SERVICE.

IT'S HARD TO RATE THEM I RARELY SEE THEM. BRIAN, MY CUSTOMER SERVICE IS DESCENT. I HAVE USED THEM FOR YEARS (ABOUT 20) AND AS A RESULT I HAVE NO WEEDS.

I SHARED WITH THE COMPANY THE REVIEWS I SAW ON ANGIE'S LIST AND THIS HELPED ME DECIDE NOT TO SELECT THEM DESPITE THEIR LOWER PRICES.

I HAVE BEEN USING THEIR LAWN FERTILIZATION & WEED CONTROL SERVICE FOR A YEAR AND A HALF. PRICE PER TREATMENT FOR MY YARD IS $49 FOR 6 TREATMENTS. I'M SATISFIED WITH WHAT THEY HAVE DONE. SOMETIMES THEY HAVE SPRAYED WOOD CONTROL ON MY BUSHES OR MISSED SIDES OF MY HOUSE, BUT OVERALL QUALITY, ESPECIALLY RESULTS HAS BEEN GOOD. BILLING HAS BEEN GOOD. GOOD EXPLANATIONS OF TREATMENTS APPLIED OR ANY SUGGESTIONS THEY HAVE. I'M SATISFIED WITH THEIR SERVICE.

HAD USED FOR YEARS. IN THE LAST SEASON, THE QUALITY OF MY LAWN HAS DROPPED DRASTICALLY. THEIR RESPONSE HAS BEEN POOR, AND THE BEST SUGGESTION THEY'VE OFFERED IS REGARDING WORK I SHOULD DO. THIS SEEMS UNREASONABLE CONSIDERING THE LARGE AMOUNT OF MONEY I'VE PAID THEM FOR YEARS.

WE HAD BEEN CUSTOMERS OF SCOTT'S LAWN SERVICE FOR OVER 6 YEARS. IN THAT TIME OUR GOOD CUSTOMER PRE-PAY DISCOUNT NEVER WENT ABOVE 5%, BUT THE PRICES CONTINUED TO GO UP EVERY YEAR. THEY WERE ALWAYS PROMPT ON THE APPLICATIONS AND WE WERE HAPPY WITH OUR LAWN. THIS PAST YEAR WE HAD PROBLEMS OVER WEED CONTROL. WE WOULD CALL AND SCOTT'S WOULD SEND THE TECHNICIAN OUT, BUT ONLY SOME OF THE TIME WOULD HE RETREAT THE WEEDS OR EVEN ACTUALLY SHOW UP. AT $600 PULLING BAGFULS OF WEEDS FROM OUR YARD WAS UNACCEPTABLE. OUR UNHAPPINESS WITH THE TECHNICIAN AND THE ESCALATING PRICES CAUSED US TO GO ELSEWHERE WITH OUR BUSINESS.

MY YARD WAS IN BAD SHAPE, IT WAS REALLY FULL OF THISTLES AND BARE PATCHES THAT HAD GOTTEN OUT OF CONTROL. THEY DID A BEAUTIFUL JOB OF TREATING MY YARD AND GETTING IT BACK IN SHAPE. ONE OF THE THINGS I LIKE ABOUT THEIR SERVICE IS THAT THEY WILL COME RIGHT BACK OUT AND DO MORE WORK AT NO EXTRA COST IF YOU FEEL WHAT THEY ARE DOING ISN'T WORKING AS IT SHOULD. THEY ALWAYS CALL AND LET ME KNOW BEFORE THEY COME, SO IF I HAVE QUESTIONS OR CONCERNS I CAN NOTIFY THEM BEFORE THEY SHOW UP. THEY ARE VERY CUSTOMER ORIENTED. THEY ARE GREAT.

WE HAVE HAD A BILLING PROBLEM SINCE LAST SPRING. IT'S OVER $68 - THEY'RE BILLING TWICE FOR ONE SERVICE THAT THEY SPLIT UP INTO TWO VISITS.

THEY WILL COME OUT AS OFTEN AS NEEDED TO PROBLEM IS RECTIFIED. SECOND TIME OUT WAS NO CHARGE.

THEY PROBABLY ARE JUST AS GOOD A ANYONE ELSE. WHAT I DON'T LIKE IS THEIR EVENING PHONE CALLS TRYING TO SELL ME ADDITIONAL SERVICES.

WE HAVE USED THE SERVICE FOR OVER A YEAR AND OUR YARD LOOKS WORSE THAN OUR NEIGHBOR THAT DOESN''T FERTILIZE. WE HAD A NICE LOOKING YARD UNTIL WE WENT TO TRU GREEN. NOW OUR YARD HAS BARE SPOTS.

GUARANTEE IS WORTHLESS. THEY WILL KEEP COMING OUT ON SERVICE CALLS, BUT OUR LAWN CONTINUED TO GO DOWN HILL.

WE WERE NOT IMPRESSED WITH THEM AT ALL, THEY REALLY DIDNT DO A VERY GOOD JOB.

DUANE YAKTIN -- ASSISTANT SALE MANAGER -- VERY PROMPT, PLEASANT AND KNOWLEDGEABLE.RUDY THE ARBORIST WAS EXCELLENT

I''VE BEEN VERY PLEASED WITH THEIR SERVICE. THEY EVEN CALL AHEAD TO INFORM ME OF WHEN THEY WILL BE OUT TO MY HOME. THE COST IS PER VISIT/TREATMENT.