TruGreen - 5111

JOE ALSO IDENTIFIED OTHER ISSUES WITH THE LAWN.

THEY ALWAYS CALLED SEVERAL DAYS BEFORE THEY CAME OUT TO LET US KNOW WHEN THEY WOULD BE THERE AND WHAT THEY WERE GOING TO DO AND APPLY TO THE LAWN. THEY WERE ON TIME AND VERY HELPFUL WITH SUGGESTIONS AS TO HOW I COULD HELP WITH PROPER WATERING SCHEDULES AND AMOUNTS.

FOR TWO YEARS, WE WERE A SCOTTS LAWN SERVICE CUSTOMER. WHEN WE MOVED, MY HUSBAND DECIDED TO TRY SOMEONE NEW. SINCE WE MOVED INTO AN EXISTING HOME WITH THE LAWN NOT KEPT UP PROPERLY, TRUGREEN HAS HAD A CHALLENGE. HOWEVER, AFTER SIX MONTHS, WE STILL DON'T SEE RESULTS. IT TOOK THE COMPANY THREE MONTHS TO NOTIFY US THAT WE HAD "BUGS" IN THE YARD THAT WERE HARMFUL TO THE GREEN AND PLANTS. AT WHICH TIME, THEY ADVISED US TO GET THE TREE & SHRUB PACKAGE. IF WE ARE STILL NOT SATISFIED IN THE SPRINGTIME, WE WILL BE CHANGING COMPANIES BACK TO SCOTTS.

THEY WERE PROFESSIONAL. I DON'T THINK IT IS THEIR FAULT, BUT THE PRODUCT THAT THEY USE. OUR YARD HAS A LOT OF THATCH AND BROWN SPOTS.

THEY DO VERY VERY WELL, PROMPT WHEN I CALL THEM.

TOLD US NOT TO WATER THE LAWN AND THAT MOTHER NATURE WOULD TAKE CONTROL. OUR LAWN DIED. IT WAS AS BROWN AS DIRT. OUR NEIGHBORS USED THE SAME SERVICE AND IT KILLED THEIR LAWN. FROM THE SALESMAN TO THE MANAGER, NO ONE WAS NICE OR PROFESSIONAL. THEY SAY THAT IF YOU ARE NOT SATISFIED YOU DON'T OWE A DIME, THEY HAVE TURNED US IN TO THE COLLECTION AGENCY FOR $36. DO NOT GO THERE!

THEY ARE PROMPT AND COURTEOUS, AND THEY WILL COME AND CHECK IF YOU HAVE ANY SPECIFIC PROBLEMS. I CAN'T SAY ENOUGH GOOD THINGS ABOUT THEM.

UNSATISFACTORY. THEY INSULTED OUR LAWN TO OUR NEIGHBOR, EVEN THOUGH THEY WERE RESPONSIBLE FOR IT AS WELL. I CALLED TO COMPLAIN ABOUT WEEDS IN MY YARD & THEY SAID IT WASN'T THEIR RESPONSIBILITY. SLOW TO RESPOND. THEY EITHER DON'T COME OR COME TWICE. IF YOU STAY ON THEM, THEY WILL RESPOND & TRY TO MAKE IT RIGHT.

DUANE WAS ON TIME AND VERY PROFESSIONAL. HE KNEW WHAT HE WAS TALKING ABOUT AND DID NOT PRESSURE US TO HAVE THE WORK DONE. IT INVOLVES CUTTING DOWN 2 TREES AND TREATING ANOTHER. WE ARE STILL DECIDING WHAT TO DO, BUT WE WILL USE THEM WHEN WE DECIDE. THE ESTIMATE WAS FREE, AND HE CAME OUT THE NEXT DAY AFTER I CALLED. OTHER COMPANIES WERE 2 WEEKS OUT. HIGHLY RECOMMEND!

CONSISTENTLY GOOD WORK DURING THE LAST 6 YEARS. THE LAWN LOOKS GREAT, & I STRONGLY RECOMMEND THEM.

THE COMPANY RESPONDED TO ME VERY QUICKLY, AND LEFT A FREE-QUOTE ($500) FOR THE LAWN WORK AT THE PORCH. THEY ACTUALLY FOLLOWED UP, BY CALLING ME. BUT I DIDN'T HAVE THE SERVICE DONE, BECAUSE I HAD TO SIGN THE SEASONAL AGREEMENT FOR THE WHOLE YEAR, WITH MANY TIMES OF FERTILIZATION AND WEED CONTROL TREATMENT, WHICH I DIDN'T THINK WERE NECESSARY AT THIS TIME.

THEY WERE ABLE TO COME OUT THE NEXT DAY.

OVERALL DECENT WORK, THEY'VE JUST STARTED. I WISH THEY CAME ON APPOINTMENT, AS OPPOSED TO THEIR OWN SCHEDULE.

SO FAR SO GOOD, BUT STILL TO SOON TO TELL. TREATMENTS ARE NOT CHEAP BUT I AM UNDER THE IMPRESSION THAT SCOTT'S IS THE BEST AT WHAT THEY OFFER. WON'T KNOW QUALITY UNTIL SPRING. THEY SEEM TO BE VERY PUNCTUAL AND PROFESSIONAL.

COMPANY WOULD NOT RESPOND TO CALLS. SERVICE TECH WAS RUDE AND ARGUMENTATIVE. PAID IN ADVANCE BUT ENDED UP BUYING CHEMICALS AND TREATING LAWN MYSELF. I WOULD NOT HIRE THIS COMPANY AGAIN EVEN IF THEY PAID ME.

AFTER 2 WEEKS I STILL HAD A SLIGHT PROBLEM, WHEN I CALLED THEM, THEY CAME OUT IMMEDIATELY & SPRAYED AGAIN. THE PROBLEM WITH WOLF SPIDERS IS GONE!

I AM FAMILIAR WITH THIS COMPANY SINCE I HAD THEM SERVICE MY LAWN AT MY PREVIOUS HOME IN COLUMBUS. I LIKE THEIR SERVICE AND THE RESULTS IT PRODUCES. I AM ALSO IMPRESSED WITH THE PROFESSIONALISM OF THEIR LAWN SERVICE SPECIALISTS WHO APPLY THE LAWN TREATMENTS. I WOULD NOT HESITATE TO RECOMMEND THEM TO ANYBODY.

THE WORK IS WELL DONE, THEY SEEM PROFESSIONAL, AND I GET GOOD RESULTS. THEY DO MAKE FREQUENT CALLS TO UP SELL NEW SERVICES MUCH MORE OFTEN THAN I WOULD LIKE.

THEY SHOWED UP ON TIME AND DID A GREAT JOB. PRICE IS PER TREATMENT.

WHAT I LIKE THE BEST IS THEIR WILLINGNESS TO RETURN BETWEEN TREATMENTS TO TAKE CARE OF ANY PROBLEMS.

THEY ARE GOOD AT RESPONDING TO SPECIAL REQUESTS. IF SOMETHING IS NOTICED THEY'LL COME OUT TO LOOK AT IT. I THINK THE ONLY WAY TO IMPROVE THEIR SERVICE WOULD BE TO DO IT OURSELVES.

I DON'T HAVE ANY COMPLAINTS ABOUT THE WORK THEY DID. THERE WERE NO CLUMPS OF DIRT ON THE SIDEWALK AFTER THEY AERATED, (WHICH WAS AN ISSUE I HAD WITH ANOTHER COMPANY), SO I GUESS SCOTTS SWEPT UP AFTERWARDS. THEY DID THE FIRST TREATMENT WITHIN A WEEK OF OUR AGREEMENT TO START THE SERVICE, WHICH WAS ABOUT A WEEK SOONER THAN THEY THOUGHT THEY WOULD GET TO IT. MY ONLY COMPLAINT IS THAT I WAS TOLD THEY WOULD CALL THE DAY BEFORE THEY CAME OUT, BUT THEY DIDN'T, SO WE HAD A BUNCH OF YARD CLIPPINGS ON THE LAWN. THE PERSON FROM SCOTTS MOVED SOME OF IT, WHICH WAS NICE, BUT THERE WAS SO MUCH IT WOULD HAVE BEEN RIDICULOUS TO EXPECT THEM TO MOVE IT ALL. CONSEQUENTLY, A COUPLE PORTIONS OF THE LAWN DIDN'T GET AERATED OR FERTILIZED. WE HAVE YET TO SEE IF THE CONDITION OF OUR LAWN IMPROVES SINCE WE JUST STARTED THE SERVICE.

LAST YEAR, I GUESS WE GOT LUCKY. WE HAD A GOOD TECH WITH A GOOD ATTITUDE AND THE LAWN WAS LOOKING JUST FINE. THIS YEAR WAS A DIFFERENT STORY. THE LAWN LOOKED MUCH WORSE AFTER TREATMENT. I THEN SPENT ABOUT $120 TREATING AND OVER-SEEDING THE LAWN MYSELF (WITH SCOTT PRODUCTS). I SPENT ADDITIONAL MONEY WITH ANOTHER COMPANY WHICH WAS NOT A GOOD EXPERIENCE EITHER. SCOTT'S SHOULD BE ABLE TO DO A LOT BETTER THAN THIS. I SHOULD NOTE THAT SCOTT'S PHONE PEOPLE ARE A LOT MORE POLITE AND PROFESSIONAL AND FAR LESS PUSHY THAN THE OTHER COMPANY.

I WOULD HAVE APPRECIATED RETURNING MY CALL. IT WOULD HAVE SAVED ME TIME.

AERATED SOIL OK. OVERSEEDING WAS VERY LIGHT, I COULDN'T FIND MUCH SEED IN BARE AREAS. AERATING MACHINE LEFT MUD TRACKS AND CLUMPS DOWN THE DRIVEWAY AND THEY DIDN'T CLEAN IT OFF.