I called over a week ago to set up an appointment to get my carpets cleaned on 2/9 because I am moving out of my condo. My time slot was 11-2. They called at 9am to confirm the appointment and then at 1:40 called saying they wanted to reschedule due to the weather. I said I needed them that day because I had to turn my keys back in that night. All she said was that I could reschedule. She didn't get the point that I had to turn my keys in and she wasn't the least bit interested or concerned. I will never use this company and WILL tell my friends NOT to use them.
Description of Work: No services performed because they cancelled at the last minute.
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Mehar B.
01/2010
1.0
carpet cleaners, air duct cleaning
+ 0 more
My carpet is dirty now, I hate to sit on it. They said they would send someone to come. They then said they would use my water to do the cleaning, I told them it wasn't as hot. I told them they should have let me know they didn't have the truck with them. I already had them scheduled to come clean my ducts. He didn't do much upstairs, and left everything as is. They said they would send someone out to finish upstairs, but they never came and never called. I tried calling them several times, spoke to them a few times.
Description of Work: I hired them to clean 5 rooms and a hallway. They charged me initially $200. They refunded this because they did they did not do it properly. The intial refund bounced, I had to pay a $5 fee. They eventually sent $5.
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Service Categories
Carpet Cleaning,
Air Duct Cleaning
FAQ
Five Star Services of Ohio is currently rated 2.8 overall out of 5.
No, Five Star Services of Ohio does not offer free project estimates.
No, Five Star Services of Ohio does not offer eco-friendly accreditations.
No, Five Star Services of Ohio does not offer a senior discount.
No, Five Star Services of Ohio does not offer emergency services.
No, Five Star Services of Ohio does not offer warranties.