EverDry Waterproofing of Columbus, Inc.

Overall it went well.  The time for completion lasted  a full week, 2 1/2 days beyond the original completion time.  However, much of this extra time was due to the concrete being thicker than estimated.  Additional commercial tools had to be brought in to complete the job, which Everdry did at their expense.  Mark and his crew worked very hard to complete this despite some obstacles, and all workers showed respect to the owners of the home.  Ken (supervisor) came out on site several times and reviewed the work--at one point had Shawn (did a great job) install carbon fiber sheets at no cost in order to provide more stability for the wall.  This was appreciated as Ken showed great professionalism in making sure the job was done right.   
Since then the company has been responsive to any questions and Shawn once came out to inspect a sump pump issue which was quickly alleviated.

Work was fabulous, workers are professional and were good guys.  My issues came with the sales staff...I was "pressured" into making a pretty quick decision about a very expensive project and I felt a little "scared" into a mold concern, that in hindsight was probably not that important.  We were quoted for 3 walls, which included one wall that was shared with the house.  When the work was just about done, I came down and asked about the 3rd wall and the labor supervisor said there was no reason to do that one, but I showed him the quote and he tried to make a call to get my refunded for that portion.  Unfortunately, we were unsuccessful and the supervisor had to get all of the equipment back out and do the last wall for essentially no purpose.  I could tell him and his team were a bit discouraged, as was I, as it was an ineffective use of their time and my money.  I will never use Everydry again, not because of their labor, but because of their sales and customer support staff.

The service went well and the quality was good but we did have some items come up missing from our garage after the service had been rendered. We talked to the management team and they knew who potentially did the theft and they were subsequently fired for this action.

The installation was completed in 3 days with no issues.  A year later, the drain tile blocked in a section of the basement due to incorrectly drilled drainage holes and water penetrated the basement floor every time rain occurred.  This issue took 5 months to resolve after multiple phone calls and discussions with managers and supervisors. For this reason, I will not recommend this company.  Service following the initial installation was terrible.  The company was rude and unresponsive, making the "lifetime warranty" not worth the hassle.

It went very well. The area is fixed.

We had arranged to have Everdry come to our home to do a free inspection.  A day before their appointment they called to reconfirm. I had to answer multiple questions, one of which was to confirm if my spouse would be there also. I informed them I was the decision maker and had buying authority. Se refused to get off the issue and insisted that we both be at the house for the inspection. When I told her that would not happen she finally moved on and asked a few more questions. The day of the appointment they were a no show and when I called they said I did not have an appointment. The Customer Service is rude and attempts to perform a hard sell. These tactics are not appreciated and I will have another company perform these services.
Companies like this are there for one reason, to take your money.....

I learned about Everdry at the Powell Festival and the representative was professional and informative. She setup an appointment for a free estimate on Saturday, August 9, 2014 at 10am. I have a very busy schedule and I haven't moved into my new house yet, so I scheduled several contractors to come to the house that day when I would be there.
However, on Saturday, August 9th, Everdry was a no-show. I called Everdry around 11am to ask if they were still coming and they said no because they tried to reach me a few days before the appointment, but didn't, and since I didn't and quot;reconfirmand quot; my appointment they cancelled it. I explained to them that I was never told I would have to and quot;reconfirmand quot; a set appointment, and if that was the case, they should have left a voicemail to that effect. Now, a few days before August 9th, I had a missed call from a number I didn't recognize, but they didn't leave a voicemail, so I figured it was a wrong number or spam call. I know there was nothing wrong with my voicemail, since several of the other contractors I had scheduled for August 9th were able to leave a message.
Anyway, I rescheduled for August 20th at 7pm. I told them that unless I called to cancel, me or my husband would be at the appointment. I don’t make appointments and then not keep them without cancelling them. Since I still haven’t moved in yet, I am still only at the house when I schedule an estimate. Everdry did not call to confirm my August 20th appointment, but I imagined that was because of what I told them. However, once again, Everdry was a no-show. I'm glad we had double-booked another estimate, otherwise, my husband and I would have wasted our time going to the house last night after a busy day at work.
We have work to be done, but needless to say, Everdry DEFINETELY will not be getting our business.

We had arranged to have Everdry come to our home to do a free inspection in regards to water in our basement. They were to come Friday July 25th at 8:00 pm. On Thursday a woman called my husband to make sure we were going to be there. My husband said and quot;one of us should be hereand quot; since we own a farm he might be working in the field. He told me and quot;she was almost rudeand quot; and kept asking him a lot of questions and said she would call back the day of inspection but she never did. We were at home all evening waiting with no call and no show. Today, she called his cell phone to and quot;reschedule our free inspectionand quot;! I called back to tell her we did not like the way they did business and would use someone else on Angie's list. We would never call someone to make arrangements for them to come to our home and NOT be here! If my husband was not here, I am perfectly capable of understanding what is being offered. My ears work fine!

We were impressed with the prompt arrival each day. The work was completed as promised. We had a breathe right system installed and as promised the basement no longer smells musty. The foreman was excellent...communicated well and kept the job on track. We had a slight issue with wires being cut on our landscape lights. These were repaired by a different company and we were reimbursed by Ever Dry. We did have Ever Dry come back and do additional cosmetic work on some of the walls. There is no question jack hammering up concrete floors and resulting mud is dirty, but the crew did the best they could to keep other parts of the house clean. They also cleaned up afterward as well as possible.

No service performed, but they went and quot;door to doorand quot; in my mother's neighborhood. Talked her into returning for an estimate. Spent about 30 minutes max doing the and quot;free inspection.and quot; Then told her they would have to come back to do more detailed work - but the first cut estimate was and quot;5 figures.and quot; Fortunately, my mother is a sharp lady and we always cover any of these and quot;servicesand quot; before we do anything. Please note that she is 86 years old, so this door to door thing and the and quot;5 figuresand quot; estimate is concerning to me. Just based on that and quot;marketingand quot; approach and these Angie list ratings, we won't be continuing any conversations with this company. By the way, she's been in the house for 16 years, and while she has two spots in two different places that sometimes during the heaviest of rains (repeat days, etc) we do see some moisture on the wall surface, it has never even been enough to drip down the walls or collect at all. So 10K plus seems a bit overkill as preventative measures, don't you think? (this was in Heath Ohio)

All repairs were completed as described and workers were very professional. Workers cleaned up at the end of each day they were here and took every effort to see we were inconvenienced as little as possible. After several years the submersible sump pump failed and they responded to my phone call promptly and made the necessary repairs.

This was the worst and most expensive service that I have ever had completed. They destroyed my basement leaving concrete dust everywhere and on everything. This was completed in 1995 I believe and it took 1 year of getting my home and my basement to be livable. I had to spend months getting them to clean up the mess. They had to re-do the job 3 times before it was done correctly. This is the worst company that I have ever dealt with and would not recommend them to anyone. Worst experience that I have ever had with any business. DO NOT USE THEM.

They completed the audit and then recommended $15,000 to $20,000 in renovations.
We don't think that the renovations are needed.

My only disappointment was that the cracks were my sealed up.

They called the day before the appointment to confirm and I told them that I wanted to cancel. The woman on the phone began asking me I would be home and did not seem to want to cancel the appointment as requested. I told her that I had other companies that I was working with and getting estimates from. Still, she was very insistant and would not cancel the appointment.

Later in the day, I contacted the company that had done some other basement work for me to ask their opinion if I needed this companies service. Afterwords, I called EverDry back and again tried to get them to cancel the appointment. She insisted that another opinion is always helpful. I told her that I did not contact them for help and that I was happy with the companies I had been working with. I finally had to lose my temper with the lady and insist that the appointment be cancelled.

I was not pleased with their approach to estimate. In Angie's List, my experience is consistent with many of the other comments that were there that it seems we never got to the work almost every without exception, we're satisfied with the work that was done. If not, at least satisfied. However, there's chance to be a pattern of their approach to sales that begins with a higher price and a little more urgency than maybe appropriate and then kinda repeat it how we could actually do it and each time, bringing the price down. And so, it's just self very much like something about beating switch. It's a wrong terminology but they were just didn't care for the approach.

I was first visited by two salesmen for a FREE evaluation of my basement to include suggestions and/or repairs I could do myself. I had just purchased my house in October 2012. In hindsight, I got a VA Loan for my house and in order to get approved, the VA did inspections of everything - also, in order to get insurance, the house also had to be inspected.
These two salesmen convinced me that my house was in danger of the basement walls collapsing. They used diagrams and told me that my basement was in Stage 4 condition (using cancer terms was also frightening) which meant the walls could collapse at any time. They asked me if my sump-pump had ever turned on, to which I answered and quot;no.and quot; They told me that was an indicator that all the drainage around my house was not working and there was a collapsed drainage pipe.
In all the time I have been in the house, during many rainstorms, there has never been any leakage into my basement. These salesmen told me that because the previous owner painted the walls, this was also an indication that the walls had cracks that were in danger of collapsing.
I signed on to have the work done at a cost of over $30,000 (including interest). Within the 3 days, I called to cancel. They said they would come visit again and understood I wanted to cancel the entire contract. A different (and good-looking) salesman was with one of the previous salesmen came to call. Although I told them I wanted to cancel, they used high-pressure sales techniques with me, even knowing that I did not want the work done. Again, I was told how my house was in terrible condition and that the E-Z Breathe System would help with all the mold and damage being done to the air in my home (using my Granddaughter as a potential sufferer) and how this deal would never come again.
I felt alone and insecure and I believe the salesmen used this against me. They used the words and quot;I am not holding a gun to your head, but I need to recoup the money my company has already spent on this job.and quot; I was told that my original contract had not been accepted due to my credit rating, and they were going to be calling upon me anyway to tell me the contract could not be accepted, but I canceled before they had a chance to get back with me. I felt very guilty and actually ashamed that I caused these people so much trouble.
They dropped the price even more (than the first time the salesmen visited) but raised the interest rate so that the final bill would be over $36,000 with interest) but convinced me it was the best deal I could ever hope for. Unfortunately, I agreed.
The next day a man came to install the E-Z Breathe System - a very small plastic fan with a plastic exhaust going to the hole in my basement to an outdoor plastic cover with leavers. When they came to do all the work (yes, tearing up my basement and outside the foundation of the house) my son turned them away as per my request and told them I did not want any work done. They have since tried to bill $3,000 for the E-Z Breathe System. I said I cannot afford that and have been contacted and told they would come and take the system out - I have not heard from them since.
I am not sure how this will all end ... I feel as though I was taken advantage of from the first moment. In my thoughts, if these were truly professionals who know their jobs, they would have realized that VA approval, insurance approval, and inspection prior to contract would have never have gone through if the basement was in such dire straits. If they were HONEST, they would have left it at that.
I feel that I was preyed upon, as a disabled veteran and woman alone, I was a perfect target. They took $288 from me and I do not expect to see that again, but I do not want to pay $3,000 for a system that could be bought at the hardware store for less than $100. I do not know what damage they will do to my credit rating or what may happen in the future. No one has come to take the E-Z Breathe System out - it has NOT ONCE come on to remove excess humidity from the basement. There have been many storms since they have come and gone - not one drop of water is in the basement.
I feel at fault ... in that I believed them ... it was counsel from good friends that were ahgast at what was happening and told me to immediately cancel. I only wish they had accepted my original desire to cancel instead of bringing a more intense salesman to frighten me more. Unless one has a certified home inspector at your side during the evaluation this company provides, I would stay away from them. They are not the knowledgable people they claim to be an are charging so much that they must be receiving great rewards from those who agree to have the work done. Good for those who are happy with the work, but I do hope you got a second opinion first.

It was a total sham. The salesman first told me I needed about $30,000 worth of work done which involving digging a trench around the entire exterior foundation and installing water proofing materials. When I told him I could not afford that he dropped the price to around $20,000 and continued to drop the price every time I told him I could not afford it. I also told him I wanted to get other estimates. He finally put a number in his calculator and said and quot;this is my final offer.and quot; It was around $5000. He also told me that part of my basement wall was going to collapse in 6 months.
Well, it has now been 9 years, the basement wall has not collapsed and my basement is still pretty dry. After their visit, I called Rogers and Phillips and both said the basement wall was NOT going to collapse and I did not need to do anything. Rogers said to put strips of duct tape on some of the cracks to monitor any movement. Those pieces of tape are still there!
Even though this occurred nine years ago, I remember it quite well because I have told this story to many people over the years..

Everdry completed the job in just 1 1/2 days. The job was very messy inside and out but they returned my home to the condition it was when they started. The workers were very professional and polite and the general manager stopped in both days to oversee the work being done. We did not get estimates from other companies, as we probably should have done, considering the cost, but we trusted the BBB and Angie's List reviews and their 30 years of experience. The only negative comments was that they arrived the first day at 7AM instead of the scheduled 8 AM time.

unknown

In fall 2010, we had Everdry at our house for an estimate to waterproof our basement. We have a very large basement and were aware that there is a lot to be done. Their original estimate was around $15,000, which was far outside our price range, so we declined. A couple of days later, they sent a higher level sales rep to remeasure the basement and come up with a better price, which was about $12,000. They offered financing and had a book of glowing reviews, but it was still more than we can afford. In summer 2012, we were called again and told that they had too much materials and could they come again and give us a better estimate. I made an appointment just to see what the estimate would be this time, however I started to feel unsettled about it after reading other negative reviews on Angie's List. I cancelled the appointment because I didn't want to waste their time because I doubted the price would be much lower than before. They called again to reschedule and when my husband said we weren't interested, they hung up on him. It seemed to be all about the sale and at no point did I feel like anyone actually cared about waterproofing my basement. I was very disappointed in how it was all handled.

Overall the job was done as they said it would be. I told them i wanted the basement in a condition that I could resell the house...and it remains questionable if the basement would cause issues when I go to sell.

They did a really good job. They did what they said they were going to do. We were worried when they were working around our house. They didn't damage anything. They fixed the problem. They were able to take care of it.

They worked from start to finish very quickly and finished in a couple of days. The issue that I have with it is that they didn't do the work right the first time and had to come out two more times to fix it. The warranty is great and is good for ten years.