CHRISTOPHER COLUMBUS PLUMBING

Excellent. Really know their business.

THE PLUMBER WHO CAME OUT DIAGNOSED THE PROBLEM RIGHT WAY (WE HAD NO CLUE WHERE THE WATER WAS COMING FROM OR WHY) AND SAID THAT HE HAD SEEN THIS TYPE OF THING A FEW TIMES BEFORE. HE GAVE ME INFO ON HOW TO FIX IT MYSELF, I GUESSED THE CALL WOULD BE FREE THEN OR HE COULD DO IT FOR $150. HE COULDN'T GUARANTEE THAT HE WOULD DO WOULD PREVENT THE LEAK FROM HAPPENING AGAIN, BUT SAID IT WAS THE BEST FIX HE OR ANYONE ELSE COULD COME UP WITH. THAT SOUNDED FAIR ENOUGH. THE PROBLEM DIDN'T TAKE LONG FOR HIM TO FIX, AND AFTER HE WAS DONE I REALIZED I PROBABLY COULD HAVE DONE EVERYTHING (SHORT OF SHUTTING THE WATER OFF AT THE STREET, WHICH WOULD HAVE COST ME $80 ANYWAY) MYSELF PRETTY EASILY. HE THEN WALKED AROUND MY BASEMENT, ANSWERING SOME PLUMBING QUESTIONS I HAD REGARDING AN UPCOMING REMODEL, AND EVEN POINTED OUT MY WATER HEATER WAS DEFECTIVE (VERIFIED BY ANOTHER COMPANY) AND SHOULD HAVE BEEN REPLACED THROUGH A MANUFACTURER RECALL 10 YEARS AGO. HELPFUL, COURTEOUS, AND GAVE ME MY MONEY'S WORTH.

THE KITCHEN FAUCET WAS REPAIRED. THE HOT TAP ON THE BATHROOM FAUCET WAS REPAIRED. HOWEVER, THE COLD TAP REQUIRED A PART THAT HAD TO BE ORDERED. THE FEE OF $249.00 REPRESENTED PAYMENT IN FULL FOR THE ENTIRE JOB, INCLUDING ORDER OF THE NEEDED PART FOR THE COLD WATER TAP. I RECEIVED A MESSAGE FROM THE PLUMBER THAT THE PART CAME IN AND THAT HE WOULD CALL ME BACK TO SCHEDULE AN APPOINTMENT. AFTER MONTHS OF ME CALLING THE OFFICE, AND LEAVING MESSAGES WITH NO RESPONSE FROM ANYONE, I FILED A COMPLAINT WITH THE BETTER BUSINESS BUREAU. THEY ATTEMPTED FOR SEVERAL MONTHS TO CONTACT THE COMPANY AND GET A RESOLUTION FOR ME. THEY WERE UNSUCCESSFUL, IN THAT THE COMPANY DIDN'T RESPOND TO THEM EITHER. THEREFORE, THE BETTER BUSINESS BUREAU LODGED AN UNSATISFACTORY RATING FOR CHRISTOPHER COLUMBUS PLUMBING IN REFERENCE TO THIS DISPUTE.

I CANNOT GET THEM TO RETURN MY CALLS TO DO THE JOB. They removed a toilet for me so I could have tile work done but they never came back to put it back in. THE TOILET HAS BEEN SITTING IN MY HALLWAY. Another company came in to install the toilet.

FIRST TIME SHOWED UP AND WATER HEATER WORKED FOR ABOUT 12 HOURS. DIDN'T RETURN CALLS FOR OVER A WEEK (NOTE:WITHOUT HOT WATER). WHEN FINALLY CALLED, OFFERED A GIFT CERTIFICATE TO COMPENSATE FOR INCONVENIENCE. REPAIRED HOTWATER HEATER, BUT NEVER RETURNED CALLS WHEN CALLING FOR GIFT CERTIFICATE.