Atlantic Heating & Cooling

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In October 2009 our furnace was making a horrible noise. I called Atlantic based on a referral of a friend. Kevin came out and diagnosed the issue. He said that he could fix the unit, but it would not be worth it, and that we should replace the furnace. He gave me several options to choose from. I informed him that we would be getting at least 2 more estimates to do a comparison. During the comparison shopping I had several questions for Kevin and he was quite patient with me, answering all of my questions. We ended up going with Atlantic and have been pleased for the most part. In November of 2010, we called them for the annual tune up. They came out on Dec 1 and told me everything was fine. I asked about the filter and he said that it did need changing. My husband changed it a day or so later. On Jan 3 we noticed that our house was not getting warm. Initially we thought it was the thermostat, but realized that it was not the issue. I called Atlantic at 6:00 PM Tuesday Jan 4th and he said they could not get there that night, but would be there first thing in the morning. Upon diagnosing the issue, we were informed it was the heat limiting switch, and that the warranty would not cover it due to 'lack of maintenance'. The furnace filter was dirty. I explained to the tech that we had replaced the filter about a month ago and he implied that he didn’t believe me, and that it didn’t matter, because the filter was so dirty. He said that if he did submit the part under warranty that Carrier would void the warranty. As we needed heat, I approved the repair for a cost of $200. The next day, I called Kevin to discuss the lack of maintenance issue. I informed him that we changed the filter right after the tune up, which was a month ago. I also pointed out that the owner’s manual says to replace it every 1-2 months, which is what we did. He again reiterated the same thing the tech did; the filter was dirty and went on to say that some filters need replaced every 2 weeks. I understand about warranties, as my husband works for an extended warranty company; however, we followed the owner’s manual recommendations. I asked him what recourse the consumer has in cases like this. I.e., how do we prove that we changed the filter regularly? Unfortunately, he didn’t have a solution. However, he called us later and told us that he would reimburse us for the part, $50.00. While I am frustrated about the entire situation, I know that it is not Atlantic’s fault, and Kevin was very nice about the entire situation. We have learned a valuable lesson, in that we will now start changing our filters every 2-3 weeks, rather than every month. All in all, Kevin is an honest and trustworthy man.

Atlantic Heating and Cooling replaced our old central air conditioning unit. The price included a new compressor unit, pad, evaporator unit, thermostat, breaker, and building permit… a complete system except for the lines. We were offered the option of replacing the lines for an additional $100.00. We got three bids for the job. Atlantic was the lowest at $2950.00 , and priced a name brand (Carrier) unit. They also gave us the option of a lesser known brand (Payne) for $200.00 less. The Atlantic installers worked on a Saturday to install the system. They arrived on time. They were professional and courteous; and laid a drop cloth to protect the floors where they had to be in and out of the house. I’m completely pleased with the price and with the professionalism of this company, and I highly recommend them.

They said that they could fix the problem, but they didn't fix it so well. The price was ridiculous for what they did. They wasn't much to clean up. I will only continue working with them because they take care of our inspections.

Kevin and his partner were very prompt and professional every time we spoke on the phone and when they came to my house. Upon entering my house, they wore covers over their shoes. All work was done within one hour. Was very happy with how everything was explained. Would not hesitate to call again.

They were very good, friendly and offered very good price. They were able to take care of things in a timely manner which was good.

They gave a very good overall sale. They told us exactly what would be done and gave us different choices in units and what to do. They were very punctual and were in and out without a mess. They did everything as they said they would. I would hire them again.

Kevin was prompt, courteous and very informative. When he told me that he would recommend a new furnace, we talked about a couple of options. I indicated that I wanted to go as 'green' as possible, and get an energy efficient model. He gave me 4 price points with different efficiency ratings. When I advised that I would be getting at least 2 more estimates, he kindly informed me to ensure the other estimates I receive include the permit. He indicated that other companies may not include it in the estimate, and it would raise the competitors' costs by $150. I was very impressed that he was watching out for us, as we have never had to replace a furnace before. After I received 3 estimates, I called Kevin back to get an estimate for some other options to ensure I was comparing apples to apples. I have not yet heard back from him, but I just called him Saturday, and this is only Monday morning. Obviously we have not decided who to go with as of yet.

They came out, I thought it would be thousand's of dollars to fix. They came out and cleaned the furnace and it's worked perfect ever sense.

I highly recommend this company.

Left materials I requested, came when they said they would, made some good recommendations, Kevin returned the call promptly and gave me the name of the person who would be coming, left area clean, price was reasonable.

WE WERE PLEASED WITH OUR EXPERIENCE WORKING WITH ATLANTIC H&C. THEIR SERVICE REPS SHOWED UP AS SCHEDULED, WERE POLITE, AND SEEMED TO BE KNOWLEDGEABLE ABOUT THEIR WORK. WE HAD ANOTHER QUOTE GIVEN TO US THAT WAS THE SAME BRAND AND SIZE THAT WAS GOING TO BE DOUBLE THE PRICE OF ATLANTIC, SO WE WERE VERY PLEASED WITH THE PRICE.

COMPANY HAD PREVIOUSLY DONE SOME WORK ON MY FURNACE AND I HAD A SERVICE CONTRACT W/THEM. AFTER TANK INSTALLED, NOT ENOUGH HOT WATER FOR ONE TEN MINUTE SHOWER. KEVIN CAME BACK APPROX. 5 TIMES. ULTIMATELY HAD WARANTEE COMPANY COME OUT AND REPLACE UPPER ELEMENT. STILL NOT WORKING PROPERLY. I AM IN PROCESS OF WARRANTY COMPANY RETURNING. IN THE INTERIM KEVIN HAS AGREED TO REFUND AND I WILL BE ON MY OWN TO GET A NEW TANK. KEVIN PURCHASED THE TANK AT LOWE'S. IT WAS THE LOWEST MODEL SIX YEAR WARRANTY TANK THAT THEY CARRY. SINCE REPLACEMENT WAS EMERGENCY AND OLD TANK LEAKING, I DID NOT HAVE A CHOICE IN WHAT TYPE/SIZE ETC. TANK TO GET.

MY FURNACE WENT OUT ON A COLD DAY. ATLANTIC EXPLAINED THE PROBLEM AND SOLVED IT. THEY WERE PROFESSIONAL. I WOULD HIRE THEM AGAIN.

I HAVE USED THIS COMPANY FOR OVER 1 YR AND I HAVE RECOMMENDED HIM TO SEVERAL OTHER PEOPLE.

HE IS A VERY HONEST BUSINESS PERSON. DOES GREAT WORK. PRICES ARE INCREDIBLY REASONABLE.

VERY POLITE, PROMPT, EFFICIENT AND HONEST. NOT ONE PROVIDER I CALLED OFFERED TO COME OUT THE SAME EVENING EVEN THOUGH THEY ALL ADVERTISED EMERGENCY SERVICE.