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Appliance Smart

Appliance Sales and Installation, Appliance Repair

About us

ApplianceSmart aims to meet the needs of value conscious consumers shopping for significant discounts on major brand name appliances ApplianceSmart is proud to carry hundreds of the latest innovative appliances from major manufacturers at an incredible value. One of ApplianceSmart's unique attributes is our flexible sales floor, which is generally not available with other appliance retailers. With free recycling and haul-away, ApplianceSmart aims to meet the needs of value conscious consumers shopping for significant discounts on major appliances. Additional contact name, Mr. Carl DeMatteo.

Business highlights

27 years of trusted experience

Services we offer

Appliance Sales & Delivery.

Services we don't offer

Electronic Sales.

Amenities

Free Estimates
Yes

Reviews

4.439 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
77%
4
3%
3
10%
2
3%
1
8%


Rating CategoryRating out of 5
quality
4.4
value
4.6
professionalism
4.2
responsiveness
4.4
punctuality
4.3
Showing 1-25 of 39 reviews

Pam F.
01/2014
2.0
appliance sales
  + -1 more
After they were delivered, the stove had a cracked regulator so I called the store to find out what could be done. They said they would get a new regulator ordered and install it. When a man did come out to fixed it, he left the stove setting 4 1/2 inches out from the wall. I again called the store and was told to just push it back myself. I am older so I had to call a friend to help me. We tried but could not get it back close enough to the wall. I called the store again and they sent out another man who discovered the first installer had the gas line twisted. This man fixed the gas line and managed to get stove back where it belonged . In total, it took eight days, after the appliances were delivered, before they finally were installed correctly and operational!!! My worse complaint was the fact I had to call the store numerous times to get the problems fix and each person I spoke with just didn't seen to care if it was fixed or not. Worse customer service I have ever had!
Description of Work: I purchased a French door refrigerator, a 5 burner stove and an over-the-stove microwave from Appliance Smart on E. Main St in Reynoldsburg Oh. The appliances were a great price and looked great. However, I will never shop in their store again.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
1.0
responsiveness
2.0
punctuality
3.0

$2,200

Vicente R.
08/2013
1.0
appliance sales
  + -1 more
We’ve been having problems with the oven and nothing seems to turns on. I called ApplianceSmart and they said they cannot come out until Monday 8/19/13. I took the day off work and they then backed out last minute. I cannot keep taking days off of work and I cannot keep calling them back attempting to schedule this repair service. I have a family to cook for and at this point I simply want them to take the oven back and refund my money.
Description of Work: We purchased an electric oven through them.

Rating CategoryRating out of 5
quality
1.0
value
2.0
professionalism
2.0
responsiveness
1.0
punctuality
1.0

$379.98

Response from Appliance Smart
I apologize for the inconvenience you had with your range. The range purchased is a GE appliance. It appears the technician dispatched for your repair was a General Electric service technician. In checking with them it appears GE did have some issues and had to reschedule. If you ever have problems in the future with appliances please get in contact with me and I will talk to service provider on your behalf to see what can be worked out. I understand in todays world it is difficult and costly to take time away from work. Again I deeply apologize. Please call me personally next time you need something and I will make sure you get taken care of.

Sameh M.
07/2013
3.0
appliance sales
  + -1 more
My experience with them was not great. The sales person seemed uninterested in helping me and was rather vague in his answers. I asked him about all the connections that I would need to get the washer/dryer working and he had me buy a power cord for the dryer. When the delivery people came they informed me that I should have bought a water hose and that they will not be able to install my washer/dryer. They mentioned that It wasn't unusual for appliance mart to do such things. When I called appliance smart, they were rather dismissive and claimed that they told me about the water hose which was definitely not true. I rejected the delivery and asked for a refund. I was told that they would issue me a check from their main office in MN which I am still waiting for. I ended up buying a set from Sears outlet.
Description of Work: I bought a washer and dryer from them

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
3.0
responsiveness
4.0
punctuality
5.0

$830

David E.
06/2013
5.0
appliance sales
  + -1 more
Great people to deal with. Helpful and attentive.
Description of Work: appliance sale

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Ronald M.
04/2013
5.0
appliance sales
  + -1 more
The quality of the appliances from ApplianceSmart was good. They did a really good job all the way around. They have manufacturer's warranty and no issues since I bought the goods. They delivered and they put them in.
Description of Work: I bought a complete kitchen - refrigerator, stove and dishwasher - from ApplianceSmart.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,500

Marilyn K.
01/2012
5.0
appliance sales
  + -1 more
We bought an "as is" 18 cu ft Frigidaire refrigerator from Appliance Smart. It had a couple scratches on the side The price was about $150 less than what we had seen online. The refrigerator you looked at is the one they deliver. They touched up the scratches before delivery. The deliver people arrived on time. They had to take off the side door and the door to the kitchen to remove the old refrigerator and bring in the new one. The 2 gentlemen knew exactly what to do. I was concerned about scratching the floor with the old one because it didn't roll well. They took care to lift it instead of trying to roll it. They assembled the new refrigerator, set it into its location and leveled it. One assembled while the other put the doors back in their hinges. They were here and gone in less than 30 minutes.
Description of Work: Delivered and set up an 18 Cu Ft Frigidaire refrigerator.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$650

Christopher M.
05/2011
5.0
appliance sales
  + -1 more
It was closeout appliances, so they had a discount. We found that they had the same brands as other places, but their prices were better. From my perspective, it was worth it because we could save 25% on our appliance. Their service was not bad, but it wasn?t super either.
Description of Work: We bought a freezer from Appliance Smart 1 year ago.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0

Yes, I recommend this pro
$450

MEGAN M.
04/2011
3.0
appliance sales
  + -1 more
We purchased a refurbished washing machine, which I thought was a current model (later to find out it was from 2009). The salesman convinced me that it I would have no trouble with it that the machine had been fully inspected and tested by their in-house service department. I decided to pick it up and install it myself which went fine. However after getting the machine balanced, we started to test it out. The first load of clothes left a small puddle on the floor. I assumed this was just the runoff from the hoses when I was connecting them. I dried the floor and tried it again, same result. I called the service department immediately, they are only open from 9 - 4, so I left a message. I waited until 5 pm the next day and I heard nothing back. This was the point where I said I'm done with this place; if they are going to cover my warranty and not call me back within 24 hours I would rather not mess with it. I called the salesman and explained the situation and his first response was, call service. I told him I did and they did not get back to me. He then told me that this was not normal. I told him, I was returning the washing machine. The end result, I took the washing machine back and got my money back. I will not shop at Appliance Smart again.
Description of Work: Purchased a Washing Machine.

Rating CategoryRating out of 5
quality
1.0
value
4.0
professionalism
4.0
responsiveness
3.0
punctuality
3.0

$700

Donna H.
08/2010
5.0
appliance sales
  + -1 more
Everything turned out well. The first one that came in had a scratch on it but they were able to re-order it. We picked this one up and installed it ourselves.
Description of Work: Purchased a range and above the range microwave from them.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

KENNETH P.
07/2009
5.0
appliance sales
  + -1 more
John Barton, the Lead Sales Associate, handled all our purchases. He found our preferred Make and Model appliances and offered us fair purchase prices. We met our kitchen remodel schedule with only one "minor" delayed delivery: John worked diligently to locate the range and to get it delivered (although it created a 10 day delay for our installing contractor, who handled the inconvenience admirably). We got our 'preferred' appliance for a slight 'inconvenience' - no major harm was done.
Description of Work: In an 8-week period, ApplianceSmart located and delivered four preferred kitchen appliances: Frigidaire Over-The-Rang Microwave Oven, Bosch Dishwasher, Whirlpool Refrigerator, and Frigidaire Convection Oven Gas Range. They priced each appliance fairly (as compared to Consumers Reports and local competitors).

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
3.0

Yes, I recommend this pro
$3,107.53

KARMA M.
10/2008
5.0
appliance sales
  + -1 more
We visited the store twice and on the second visit we made or purchase. Both times it took some time for someone to finally help us, but I think this was due to short staff. The salesman went over everything including the mail-in rebate for a $400 American Express gift card. They had two packages that included everything we needed, and he went over the low end and the high end packages. We decided to go with the high end package, and have the fridge and stove delivered. The delivery went smoothly as I think they don't do it themselves, but have another company do it.
Description of Work: We were renovating our home and needed to get all new appliances, dishwasher, microwave, fridge, and stove. We were only looking for stainless steel and wanted a good brand at a good price. Appliance smart had plenty to choose from, as they sell both new and dented units. We went with a matching set that was brand new.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$3,095

GINNY S.
06/2008
5.0
appliance sales
  + -1 more
They were very friendly when I went in there. They helped me find what I was looking for. They delivered the refrigerator for and they got it here on time.
Description of Work: I went there to buy a new refrigerator from them.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$850

Kim O.
01/2007
5.0
appliance sales
  + -1 more
I was in need of a new refrigerator at my business for employees to keep their lunches in. I did not want anything too fancy. Mark Arthur's was very helpful and directed me to a few different styles and informed me regarding the positive and negative aspects of each. Mr. Arthur's explained the warranty information, but was not pushy in any way. The refrigerator was delivered 2 days later.
Description of Work: Salesman was very helpful and directed me to the section of refrigerators that met my needs.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$426.96

DOREEN W.
10/2006
5.0
appliance sales
  + -1 more
The salesmen were very knowledgable and helpful with suggestions on how to install it.
Description of Work: I bought a microwave for over the stove.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

CRYSTAL D.
10/2006
5.0
appliance sales
  + -1 more
Professional, on time, sold us a good product and delivered it. When we had trouble with the dishwasher leaking, they sent someone out to repair and reinstall it the next day. No problems since then!
Description of Work: Dishwasher and washing machine sale and delivery.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$850

James H.
08/2006
1.0
appliance sales
  + -1 more
The salesman was adequate for information. He did not set up delivery, we had to call back to get it scheduled. Delivery was on time, but lacked parts to put dryer on the stand. Store was notified and was going to call back. No call for several days. When we called back we were told a service person would call. No call for about a week. When we called again we were told a service person would call the next day and we stated it had to be an evening appointment. He did call with a day appointment. We asked again for resolution , a district manager or national customer service number and were told that it doesn't exist. We are seriously considering returning the set and starting a new.
Description of Work: We purchased a top of the line front load washer and dryer with stands. We had it delivered and installed.

Rating CategoryRating out of 5
quality
2.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
4.0

$1,768

MARK L.
03/2006
5.0
appliance sales
  + -1 more
Salespeople were friendly and very accommodating.
Description of Work: Shopping for new Frig, stove, dishwasher, and microwave. They beat my cheapest prices by $1000

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
4.0
responsiveness
5.0

Yes, I recommend this pro
$3,000

Beth C.
01/2006
5.0
appliance sales
  + -1 more
Decent selection of well rated dishwashers for an outlet. We purchased a scratch & dent for a very reasonable price for the quality. It had no visible marks and may have been previously used as a demo or test model. It has been installed and is working well. The company they referred for installation was prompt and professional. The installation cost was within the range quoted by Appliancesmart (it was at the top of the range because we needed new piping installed.) Our only complaint, which is minor, is that the sales representative told us the haul away of the old dishwasher would be free with installation. However the installation company charged $5 as they did not deliver the new dishwasher (we picked it up ourselves.)
Description of Work: Purchased a dishwasher. Purchased an extended warranty. Picked up the dishwasher ourselves, but used the company they referred for installation and haul away of old dishwasher (cost not included in amount paid to Appliancesmart.)

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$550

MARY LYNN M.
12/2005
5.0
appliance sales
  + -1 more
I DID MY RESEARCH ON ANGIE'S LIST AND CONSUMER'S REPORTS AND WALKED INTO THE WAREHOUSE/STORE WITH A LIST OF A FEW MODELS THAT I WOULD CONSIDER. THEY HAD SEVERAL MACHINES OF MY TOP CHOICE MODEL AND THE SALESMAN HELPED ME FIND ALL OF THEM SO I COULD CHOOSE THE BEST ONE. SINCE EACH MACHINE HAS DIFFERENT BLEMISHES, THAT'S A NICE EFFORT BY THE SALESMAN. THEY DELIVERED IT TO OUR HOME IN COLUMBUS PROMPTLY AND WITHOUT ANY PROBLEMS, HOOKED IT UP, AND IT'S BEEN HAPPILY WORKING FOR US FOR ABOUT 6 WEEKS NOW. NO PROBLEMS!
Description of Work: WE PURCHASED A BLEMISHED WASHING MACHINE FROM THEM.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

TAMMY H.
10/2005
5.0
appliance sales
  + -1 more
GOOD PRICE, OK SERVICE. VERY EASY TO CONDUCT BUSINESS WITH. THEY ARE A WHOLESALE SUPPLIER.
Description of Work: PURCHASED REFRIG. AND STOVE FOR RENTAL UNIT.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0

Yes, I recommend this pro
$1,300

BRENT & DANA A.
10/2005
5.0
appliance sales
  + -1 more
DIDN'T GO IN WITH HIGH EXPECTATIONS, BUT WAS TOTALLY WON OVER! WE THOUGHT THE SALESPEOPLE WOULD BE ENTIRELY UNKNOWLEDGEABLE GIVEN THAT THIS IS A FACTORY OUTLET KNOWN FOR SCRATCH & DENT ITEMS. BUT JESSE EVANS WAS ABLE TO ANSWER EVERY QUESTION WE ASKED AND DIRECTED RIGHT TO THE KINDS OF THINGS WE WANTED TO SEE. I CAN'T SEE ANY REASON TO PAY FULL PRICE FOR AN APPLIANCE AFTER THIS EXPERIENCE (SAME MODEL COSTS OVER $2500 ELSEWHERE)! DO WATCH OUT THAT NOT ALL ITEMS ARE DISCOUNTED - SOME ARE ''NEW IN BOX'' AND YOU SHOULD COMPARISON PRICE SHOP THESE ITEMS. THEY WILL PRICE-MATCH. DELIVERY & SETUP ARE OUTSOURCED, SEE REVIEW FOR PROFESSIONAL APPLIANCE INSTALLER.
Description of Work: ADVISED ON AND SOLD CABINET DEPTH SIDE-BY-SIDE REFRIGERATOR.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0

Yes, I recommend this pro
$1,889

MICHELLE G.
10/2005
5.0
appliance sales
  + -1 more
WE WERE GREETED UPON ENTERING THE STORE AND A SALES REP TOOK US TO THE FREEZER SECTION. WE TALKED ABOUT WHAT WE WANTED, BUT SHE DIDN'T HAVE THE EXACT SIZE IN STOCK. SHE TOOK OUR INFORMATION AND CALLED IN A COUPLE OF DAYS TO LET US KNOW THAT WHAT WE WERE LOOKING WAS NOW AVAILABLE. GOOD SERVICE, WE JUST DECIDED NOT TO PURCHASE AT THIS TIME.
Description of Work: LOOKED FOR A FREEZER.

Rating CategoryRating out of 5
value
4.0
professionalism
5.0
responsiveness
5.0

Yes, I recommend this pro

LINDA S.
10/2005
5.0
appliance sales
  + -1 more
VERY HAPPY WITH THE PRICE... A FEW COSMETIC SCRATCHES ON THE APPLIANCES, BUT THAT'S WHY THEY GIVE SUCH A GREAT DEAL. OFFER DELIVERY AND HAUL-AWAY OF OLD APPLIANCES FOR MINIMAL COST.
Description of Work: PURCHASED WASHER AND DRYER.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$600

DONNA G.
05/2005
5.0
appliance sales
  + -1 more
OVERALL EXPERIENCE WAS VERY GOOD. SALES STAFF WERE HELPFUL WITHOUT BEING PUSHY. WOULD GO BACK. PRICES WERE VERY REASONABLE.
Description of Work: PURCHASED A WASHER.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$245

ANGELA G.
02/2005
3.0
appliance sales
  + -1 more
FOUND ONE I REALLY LIKED BUT (DENTED). APPLIANCESMART HAD IT MARKED AT $599. MR. ARTHURS STATED HE COULD MOVE SOME ON IT. I WENT BY ANOTHER STORE JUST TO CHECK OUT ''BRAND NEW'' RANGES AND RAN INTO THE EXACT SAME ONE ON SALE FOR $599. CALLED MR. ARTHURS AND ASKED FOR THE MODEL #, AND HE TOOK MY NAME AND # BUT NEVER CALLED BACK. PEOPLE ARE ON COMMISSION, SO THEY ARE NICE IF YOU ARE THERE. DELIVERY IS OUTSOURCED, AND I WAS QUOTED @ $40 FOR THE RANGE.
Description of Work: WENT LOOKING FOR RANGE.

Rating CategoryRating out of 5
value
2.0
professionalism
3.0
responsiveness
1.0
punctuality
2.0

    • 1(current)
    • 2

Contact information

3700 Parkway Ln Ste G, Hilliard, OH 43026

www.appliancesmart.com/contacts/

Service hours

Sunday:
11:00 AM - 6:00 PM
Monday:
10:00 AM - 9:00 PM
Tuesday:
10:00 AM - 9:00 PM
Wednesday:
10:00 AM - 9:00 PM
Thursday:
10:00 AM - 9:00 PM
Friday:
10:00 AM - 9:00 PM
Saturday:
10:00 AM - 9:00 PM

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Appliance Sales and Installation,
Appliance Repair

FAQ

Appliance Smart is currently rated 4.4 overall out of 5.

Sunday: 11:00 AM - 6:00 PM

Monday: 10:00 AM - 9:00 PM

Tuesday: 10:00 AM - 9:00 PM

Wednesday: 10:00 AM - 9:00 PM

Thursday: 10:00 AM - 9:00 PM

Friday: 10:00 AM - 9:00 PM

Saturday: 10:00 AM - 9:00 PM

Yes, Appliance Smart offers free project estimates.
No, Appliance Smart does not offer eco-friendly accreditations.
No, Appliance Smart does not offer a senior discount.
No, Appliance Smart does not offer emergency services.
No, Appliance Smart does not offer warranties.
Appliance Smart offers the following services: Appliance Sales & Delivery.
Electronic Sales.

Contact information

3700 Parkway Ln Ste G, Hilliard, OH 43026

www.appliancesmart.com/contacts/

Service hours

Sunday:
11:00 AM - 6:00 PM
Monday:
10:00 AM - 9:00 PM
Tuesday:
10:00 AM - 9:00 PM
Wednesday:
10:00 AM - 9:00 PM
Thursday:
10:00 AM - 9:00 PM
Friday:
10:00 AM - 9:00 PM
Saturday:
10:00 AM - 9:00 PM