All Seasons Spas

They walked me through over the phone modifying the tub settings to work with the weather we are having now and suggested what to do when the weather changes again. The instructions in the manual and on line were substantially less complete. The tub is working like a charm. They provided great service in a timely fashion. I will call again when I have another issue.

parts arrived next day. it shows their attention to detail for a smallorder ie $16.00 . they have serviced our spa over the years and always do a good , honest job. many dealers would not have bothered with this small request

first repair i needed in 12 years of spa ownership.they provided greart service,cheap

The location for our hot tub is approximately a 5-hour drive from Hilliard, Ohio. Since it is in a remote location, the only repair people available are about 1-1/2 hours away, and every time they would come to repair our tub it would cost us about $150 just for them to show up, plus the cost of the repairs. These repairs were happening every 6-8 weeks, so this was getting pretty expensive. I called All Seasons Spas and discussed the problems I was having with Mike. He offered to walk me through the troubleshooting/repair process. It took several trips down and back for me to figure out and replace the deficient parts, but Mike was extremely patient and helpful (even outside of his work hours). Unfortunately, part of the issue was the inferior quality of the circ pumps for this older hot tub, so the pump failed again 6-8 weeks later (like clockwork). I recently obtained from Mike a new and different circ pump which I installed this past weekend, so I am hopeful this will solve the issue. I am extremely appreciative of Mike's willingness to help me solve this problem by instructing me in how to fix this equipment on my own!

let me go into the warehouse and get into the tubs to find what I liked the most. once I got it I used it and let it sit for awhile, tried to turn it on after a long time having it off. called Kari to let her know about my issue, Kari informed me not to buy what I thought I needed at first. (Control Panel) Kari said it was not. Needed a circuit board, came a day early and fixed it within an hour. Tech is Mike,

Great! They are top level professionals. All went well

Called them to work on my Sundance hot tub. They came out in a few days, did the work, inspected the hot tub and gave me a condition report. They didn't suggest things I didn't need and gave me an accurate quote of the work before performing it based on the symptoms I communicated to them. They are a dealer for Sundance and I will use them again. No hassle service provider who comes out when they say, do what they say and charge a fair price!

We went to three spa providers on the day we went out and this place was by far the best. They had the best selection, very knowledgeable about the product and very helpful. When we decide to purchase, this is where we will go!

Was not satisfied at first as the first guy said we needed a panel to fix and it was like $600+ after just spending 400. They had Bob sent out and he fixed the problem and I didn't have to spend that $600+. Again Bob is awesome.

these guys are great, always aiming to debug the problem by telephone before having someone come out to do hand work, superb

I'm an electrical contractor and was in the process of installing an older hot tub which my customer had purchased from another homeowner. The hot tub was rated for three different power demands options, unfortunately we were not provided with a installation manual. I called All Seasons Spas with the hope that they may be able to provide me with some guidance. The lady answering the phone was more than willing to answer any and all my questions. Because the tub was a few years old, she had to do a little research but did come up with the info need to complete the job. I even offered to pay for her time, or schedule for one of their techs to come over and correct the issues but she had no problem giving the info over the phone at no cost. She was extremely friendly and professional.

I would recommend them to my family and friends.

It's not fixed but it isn't their issue. The previous owner winterized the tub before they sold the house to us and I think something happened there. The guys couldn't get to the back part of tub because of the way they surrounded the deck around the tub so there wasn't much he could do. They did a good job. They were courteous and on time. He would have fixed it if he had been able to get to it. I would absolutely use them again.

Original sale of Hot Tub cost $3500. All Seasons noted that tub had all replacement parts or reconditioning prior to purchase. During a 1 year period, We replaced the Pump, hoses and all the Jets which were falling apart or not operational. (At owners cost) Found Tub empty during 2nd year and placed called for service and PAID $200 for service only to confirm that tub was not operational. We called and complained and All Season's came out and made half hearted attempt to repair tub and in the process broken the step to the tub which was never replaced or repaired. Received call a day later and Informed by All Seasons that leak could not be diagnosed until Summer and costs of repair would be at their standard rate of $150 per hour. .

visit scheduled by Kelly Young and repair done by Bob Jones As usual, the work was done correctly and done correctly the first time

Great Company to do business with!

Fantastic service from placing call to repair of hot tub. Called All Seasons Spa thinking my pump had quit working. When technician Mike came to house, he discovered it was a faulty wire. Replaced it and spent time making sure I could change filter (which I asked to have replaced), also how to use chemicals correctly and understand functions of controls. The hot tub had not been working for six months but by the time Mike left I felt very comfortable taking care of it again. Mike was just the kind of person one would want to come into their home. Very honest, sincere and trustworthy. I would highly recommend this company!! we have purchased two hot tubs from them over the years and have always had a positive experience with them!

First, thanks you Mike Blomstran to replying quickly to my email about recycling my old (broken, yet again) spa...that had become a nightmare. Mike and I agreed on a new Clarity spa. The sizing was a little different from my old one, so we sat down and configured its placement on my deck. I have a 5 foot high deck with a railing rising another 4 feet. So delivery was going to be difficult. For my old spa...he threw in the extra man-power cost for the difficult delivery, steps, and a covermate which allows me to open and close the cover easily. The cover and general installation/delivery was included in the cost of the hot tub. Mind you, my last hot tub (Thermal Spa - I do not recommend) cost me $11K...so I was so pleased with the cost of this new spa. Mike gave me instructions to drain my old tub, gave a recommendation of electricians if I needed them, which I did not. The new spa, that was delivered within two weeks by Bill & Cameron (Delivery Dept.) and Bob Jones and Mike Reiss (Service Dept.). In fact, Bill called me the day before and asked to come over and check out the deck to see the easiest way to get the old spa off my deck and the new one on. The way they did it was truly amazing. They took down one of my higher railings (6 feet in height), that I would have never thought of, and they replaced it, probably more securely than before. Kudos! Also, neither my yard or my neighbors' yards were damaged in anyway. Again, Kudos. Bob Jones stayed as we filled the new hot tub...he explained a couple of bells and whistles...and I have enjoyed my. New All Seasons Spa every night since. This company really focuses on customer service! They get an A+ from me, start to finish!

We bought the spa and their team delivered the spa and did a great job. After the delivery the lights on our spa stopped working and we also could not get all of the jets to come on. We called All Seasons and they were great! Our jets were operator error as we didn't realize that there was a main control valve as well. They sent someone out the next day to look at the lights and they were fixed when we returned home from work. I would highly recommend them!

Super! We purchased this hot tub from All Seasons Spas in September of 2004, and had used them once previously for a service call. Both the purchase experience and the previous service experience were excellent. In this case, I went to put chemicals in the hot tub on a Friday evening and saw that there was an issue...the three flashing red dots under the temperature display, and the hot tub was not heating, although the pump was running. I know from previous experience that it could be a symptom of a dirty filter, so I cleaned the filter, but that did not solve the problem. On Saturday I called All Seasons to schedule the service. When I described the problem, they said it sounded like the pressure switch had gone bad (which confirmed my internet research!). The gentleman on the phone said that it was a repair someone handy could do if I wanted to come in and get the part if I really needed to fix the tub immediately (the service staff is not available on the weekends). I was not in that much of a hurry nor inclined to attempt this repair myself, so he took my information and reminded me that the service call would be $150 plus any parts and I agreed. On Monday, the service tech arrived and went immediately to work (it was cold and rainy!) He replaced the switch. The service call was prompt, the personnel with whom I dealt were professional. I would recommend All Seasons for purchase and service of hot tubs.

We needed to replace an existing spa and deck that is located adjacent to a screened porch. After visiting two local companies that specialized in spas we decided to purchase a Jacuzzi unit from All Seasons Spas. On our initial visit to that establishment we were assisted by Kelly Young. Kelly was particularly helpful, informative and personable. On a subsequent trip to the store we were assisted by Jason, who was also quite helpful. Both sales associates did their best to make the spa purchase effortless. Prior to purchasing the spa they sent out a service person to our home when we had concerns about the "fit" of the unit on the new deck. After we selected a unit they were willing to hold delivery of the spa until our deck was completed (which took longer than expected). They were able to recommend an electrical company to install the unit that coordinated delivery with installation perfectly. They also offered to give us a discount of $150.00 if we paid by cash instead of by credit card. When I accidently forgot to decrease the payment by that amount, I called Kelly to let her know what had happened. She had a check sent out for the amount of the discount within one week of my call. After delivery of the Jacuzzi spa Kelly made calls to our home to make sure that the unit was operating well and to see if we had any questions. We honestly considered not even visiting All Season Spas because of previous (very old) "bad" ratings reviewed on the Angie's List website. We took a chance because businesses may try to improve, management might change, etc. We have been pleasantly surprised and very pleased with our purchase at All Seasons Spas.

Kelly wanted us to spend 1,300.00 to have a crane drop it into our deck. The builder said that it was not necessary and it turned out not to be.

I called All Season because my hot tub did not work. Before they would even send someone out, I had to hand over my credit card number. The repair guy finally got around to coming out three weeks later, told us we needed to have the main control (fuse) box replaced, that he would order the part, and that he would call us with an exact price. He said the part costs about $300. He charged us $75 just to come out and tell us what was wrong with the tub. We waited a month and didn't hear from him. Then, he calls as he is ON HIS WAY OVER (a month later!). My husband meets him at the house. And he tells us "Oh, the part is a lot more than I thought it would be. It's $750." What? He tells us that AFTER he's started working on it. We were livid, but we were desperate to get it fixed, so we let him do it. Mistake. The tub didn't work when he was finished. I had to hire another guy to come out and he told me that All Season replaced our control box with the wrong box, and it didn't work because he had also failed to replace our digital control panel, so therefore the buttons we pushed sent the wrong signals to the box. The second guy, Spa and Hot Tub Outlet were much better and actually got the tub working for a lot less. I would seriously think twice before hiring these people. not only do they have no consideration for your time, they do not call or show up when they say they will. And what business magically doubles the price of a part and expects people to just shut up and pay it? No company I want anything to do with.

ONE TIME, I HAD NOT SCREWED ON OF THE THINGS ON RIGHT AND THEY DID NOT CHARGE ME FOR THAT VISIT. KELLY YOUNG HAS ALWAYS BEEN VERY HELPFUL WHEN I CALL IN TO ASK QUESTIONS ABOUT DIFFERENT THINGS ABOUT THE SPA. THE SERVICE HAS JUST BEEN SUPER. I HAVE USED THEM FOR 4 YEARS AND THEIR SERVICE HAS ALWAYS BEEN EXCELLENT.

GREAT FROM START TO FINISH. KELLY TOOK THE TIME TO MAKE SURE THE MODEL I PURCHASED WOULD FIT MY NEEDS. IT WAS VERY PLEASANT TO DEAL WITH ALL SEASONS SPA, SO MUCH THAT I'VE PURCHASED A SPA FOR MY DAUGHTER.