First Class Glass Services

Dana was professional and honest about cost and time involved, but still beat our other estimates on price and time to installation. We are very pleased with his work, friendliness and communication.

On July 1st I contacted first class Glass Service about repairing a window that was broken my home. I was contacted a few hours later and was told no problem he could do the job please provide pictures and measurements of window, which I did. I was told he would get a quote together and get back with me never mentioning once that he was booking 10 weeks out. I patiently waited 13 days to give the man time to get his quote together and give me a call back. On July 14th I sent a message asking if he got a quote together for me yet, at that time was told he doesn't have time to do my window he's booked 10 weeks out at this time. I told him it would have been nice to give me a call back and let me know that or don't take the job on in the first place. Dana then got angry with me and said it was my fault for taking two weeks to get back with him, can you believe the audacity? I have all text messages from Dana first stating that the job wouldn't be a problem and then he only needs pictures and measurements to get a quote together. Now it is somehow my fault that I took 13 days to call back to him when he was supposed to return my call saying he forgot all about me. This is not the way you do business, and the rudeness didn't help either.

Dana Lawson came out as scheduled, measured, kept me posted on progress of glass procurement and then installed the replacement glass in my french door and two windows. He was able to match the glass with interior mullions to my discontinued Malta door and windows. Couldn't be happier! Very professional, exceptional work, and I thought the price was fair and would definitely have him do more work in the future if needed.

Went very well from beginning to end. Dana came out and measured, ordered the window and came back a week later to install it. Looks Great!! I would highly recommend him and would not hesitate to use him in the future.

The estimate process was easy, and the installation was smooth. Dana arrived on time for each visit. He explained the work that needed to be done and provided a timeline for getting the work done. He was very professional on both visits and left each space looking the way it did when he arrived.

Dana did an amazing job on our window repair. He was able to come out the same day we contacted him and get the parts ordered and installed in a very short time period. He was efficient, responsive, on time, very courteous, reasonably priced and made our window look brand new again! I will definitely be hiring him again should we ever need more window repairs.

Dana was a complete professional throughout the process. He came to my house to assess and measure the empty pane that needed replaced. It wasn't an easy fix, but Dana showed his experience as he determined the best way to secure the new glass. Dana was timely, respectful, and considerate of our home. I will definitely use his services again in the future.

This service was exceptional! He responded quickly to my inquiry, provided an estimate within just a couple of days and completed the job in less than 2 weeks. I will definitely call First Class Glass Services the next time I need work on my windows.

Arrived at the agreed upon hour and date, provided a written estimate, followed up when the rplacement window was ready to be installed, arrived promptly at the date and time agreed upon, installed the window.

Dana was very responsive and came to fix my window very soon after I called. He worked fast and cleaned up. It was an old windows frame and he fixed the glass quickly. I would definitely call him again for glass repair.

First Class Glass removed the damaged window glass without any damage to the surrounding frame. A minimal amount of touch up is needed to exterior paint which will take about five minutes. Dana told us how the project would proceed. When he had the replacement glass in his shop he scheduled the work for a Saturday. He arrived as scheduled. Overall, the work took a couple of hours. Also, he did a nice job of cleaning up afterward and washed the window inside and out. He was friendly and professional.

I highly recommend Dana at First Class Glass Services. I have older Peachtree Windows that are no longer manufactured. After I was frustrated by the run-around from a few other contractors, Dana was able to diagnose the problem correctly, track down the elusive (correct) parts and install them in a professional and timely manner. He was very prompt in scheduling my first service visit and also prompt in doing the repair once the parts were in.

We called a couple numbers from this website and Dana was the first to respond. He worked around our schedule and gave us a free quote on the spot. He contacted us as soon as the glass came in and again worked around our schedule to do the install. The install went fast and he cleaned up everything before he left. He was professional and I would use him again for any glass repair.

I called Dana based off an Angies list review. We set an appointmwnt time for him to provide an estimate to repair our broken windows in Newark Ohio. He was prompt and curtious and provided a very fair estimate. He ordered the necessary parts and was able to complete the repairs in a very timely manner. He was also accommodating with us needing to reschedule his repairs due to refinishing floors in our house. He kept us updated and did a god job with the repairs. We would highly recommend him.

job upon coming to replace broken glass in my basement window he informed that the window frame was to rotted out to replace only the glass. i would have to replace the basement window. he clearly explained and showed me why i needed to replace the window. with that i chose to replace both basement windows.the job was completed with in a couple of weeks of signing the contract. both windows were installed in about 2.5hrs. he was very professional and cleaned his work area when done. the windows have greatly helped my basement . i was very pleased with the price and his service